[{"data":1,"prerenderedAt":281},["ShallowReactive",2],{"project-11909548":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":29,"sentiment":30,"stance_mix":31,"scored_comments":35,"aspects":36,"strip":41,"post_text":44,"what":45,"said":84,"maker_in_thread":166,"shape":172,"grid":177,"attempts":244,"same_week":245,"maker_shows":34,"maker_hidden":273,"reader_version":274,"card":275},"11909548","Deskulu","Opensource knowledgebase and ticketing system","title","Show HN: Deskulu – Opensource knowledgebase and ticketing system","https:\u002F\u002Fgithub.com\u002Ftaskulu\u002Fdeskulu","github.com","farhadhf",1466001021,2016,137,27,256,2264,12,"notable","web_saas","helpdesk ticketing system","web_app",[24,25,26,27,28],"helpdesk","ticketing system","open source","drupal","knowledgebase","mixed",0.187,{"positive":32,"neutral":32,"mixed":33,"critical":34},4,1,2,11,{"execution":37,"design":39,"pricing":40},{"positive":38,"critical":38},0,{"positive":38,"critical":34},{"positive":33,"critical":38},[42,38,38,38,38,38,38,38,38,43,33,38,38,43,38,38,38,43,43,43,38,42,33,38,38,42,42],5,3,null,{"problem":46,"audience":53,"pricing":44,"motivation":61,"time_to_build":65,"stack":69,"openness":81,"stage":82,"team_size":83},{"value":47,"source":48,"evidence":49},"Handling support tickets and a knowledgebase for a small team","maker",[50],{"id":51,"by":11,"text":52},"11910085","I know Drupal is not the best or simplest thing for doing this out there. It's not even that good in terms of performance. But it's flexible and extremely fast when it comes to…",{"value":54,"source":55,"evidence":56},"Startups and small teams needing support ticketing","commenter",[57],{"id":58,"by":59,"text":60},"11909995","sarreph","Great work! With such high per-agent pricing tiers on mainstream platforms such as osTicket and ZenDesk, this looks like a great alternative for startups and small teams :)",{"value":62,"source":48,"evidence":63},"Built over a weekend to handle the maker's own team's tickets and to avoid paying for a hosted helpdesk",[64],{"id":51,"by":11,"text":52},{"value":66,"source":48,"evidence":67},"Over a weekend for the first version",[68],{"id":51,"by":11,"text":52},[70,74],{"value":71,"source":48,"evidence":72},"PHP",[73],{"id":51,"by":11,"text":52},{"value":75,"source":55,"evidence":76},"Drupal 7",[77],{"id":78,"by":79,"text":80},"11910018","xxdesmus","You lost me at: \"Deskulu is an opensource helpdesk and ticketing system based on Drupal 7...\"","open_source","launched","unknown",{"praise":85,"objections":94,"requests":111,"questions":129,"alternatives":134},[86],{"value":87,"source":55,"evidence":88},"Fast to build and a good free alternative to per-agent priced helpdesks",[89,90],{"id":58,"by":59,"text":60},{"id":91,"by":92,"text":93},"11912526","SwellJoe","Our current ticket tracker is Project Issue (the same one used by Drupal.org, sort of, though they seem to still be running a custom version). I dislike it a lot, and it was a…",[95,100],{"value":96,"source":55,"evidence":97},"Built on Drupal 7, which some commenters dislike",[98,99],{"id":78,"by":79,"text":80},{"id":91,"by":92,"text":93},{"value":101,"source":55,"evidence":102},"Depends on Mandrill for email, which has had recent problems",[103,107],{"id":104,"by":105,"text":106},"11911237","codegeek","\"Need a Mandrill account\" You may want to rethink this one as Mandrill screwed their customers big time recently. So I hope there is a way to add other services like sendgrid,…",{"id":108,"by":109,"text":110},"11911802","mfkp","I second this, I recently switched my apps off of Mandrill because of their changes. I assume the authors didn't want to deal with the different \"incoming webhooks\" from…",[112,121,125],{"value":113,"source":55,"evidence":114},"Support for other email services such as SendGrid or Mailgun",[115,116,117],{"id":104,"by":105,"text":106},{"id":108,"by":109,"text":110},{"id":118,"by":119,"text":120},"11909650","ocdtrekkie","Any reason this shouldn't have straight up SMTP support built in? Was looking at an internal use for this right up until I noticed that requirement.",{"value":122,"source":55,"evidence":123},"Built-in SMTP support",[124],{"id":118,"by":119,"text":120},{"value":126,"source":55,"evidence":127},"Migration path from Project Issue",[128],{"id":91,"by":92,"text":93},[130],{"value":131,"source":55,"evidence":132},"Is the forum feature the standard Drupal forum module?",[133],{"id":91,"by":92,"text":93},[135,146,151,155,162],{"value":136,"source":55,"evidence":137},"Freshdesk",[138,142],{"id":139,"by":140,"text":141},"11910232","reitanqild","Nice work and thanks for sharing! And don't care about the PHP haters here. For those who wants to go with hosted anyway, I'd recommend looking into Freshdesk instead of Zendesk.…",{"id":143,"by":144,"text":145},"11910441","darkvertex","We use Freshdesk's \"FreshService\" ticket system at my workplace and the way it handles replies in one ticket from non-agents is absolute garbage. You make a ticket by email, it…",{"value":147,"source":55,"evidence":148},"Zendesk",[149,150],{"id":139,"by":140,"text":141},{"id":58,"by":59,"text":60},{"value":152,"source":55,"evidence":153},"osTicket",[154],{"id":58,"by":59,"text":60},{"value":156,"source":55,"evidence":157},"UserVoice",[158],{"id":159,"by":160,"text":161},"11911806","debaserab2","I recently evaluated this space for my startup's needs. We ended up going with Uservoice because it seemed to be more \"product focused\". As we grow we can opt-in to the different…",{"value":163,"source":55,"evidence":164},"Project Issue",[165],{"id":91,"by":92,"text":93},{"comments":34,"answered":33,"key":167},[168,171],{"id":169,"text":170},"11909663","Simply because we were using Mandrill at the time of writing this. It's easy to add more methods like SMTP\u002FSendGrid\u002Fetc to it though.",{"id":51,"text":52},{"commenters":173,"max_depth":174,"maker_replies":34,"first_comment_mins":175,"lifespan_hours":176},21,6,18,123,[178,180,182,185,188,191,194,196,198,199,201,203,206,209,211,214,217,219,221,225,226,228,230,231,232,235,240],[139,38,42,179,140,38],"project\u002Fpositive\u002Fnone",[143,38,38,181,144,38],"other\u002Fneutral\u002Fnone",[183,38,38,184,140,38],"11910822","commenter\u002Fneutral\u002Fnone",[186,38,38,184,187,38],"11911975","brazzledazzle",[189,38,38,181,190,38],"11939321","vijayfreshdesk",[192,38,38,184,193,38],"11910666","themartorana",[195,38,38,181,140,38],"11910766",[197,38,38,181,160,38],"11911749",[159,38,38,181,160,38],[91,33,43,200,92,38],"project\u002Fmixed\u002Fexecution",[104,34,33,202,105,38],"project\u002Fcritical\u002Fdesign",[204,34,38,184,205,38],"11911783","ams6110",[207,34,38,184,208,38],"11913534","pbreit",[108,34,43,210,109,38],"project\u002Fneutral\u002Fdesign",[212,34,38,181,213,38],"11911947","hobofan",[215,34,38,184,216,38],"11912215","1123581321",[218,34,38,181,213,38],"11912433",[220,34,43,210,105,38],"11912748",[222,43,43,223,224,38],"11912430","project\u002Fneutral\u002Fnone","cyphar",[118,32,43,210,119,38],[169,32,38,227,11,33],"maker\u002Fneutral\u002Fdesign",[58,42,42,229,59,38],"project\u002Fpositive\u002Fpricing",[78,174,33,202,79,38],[51,174,38,227,11,33],[233,174,38,184,234,38],"11910468","the_ancient",[236,237,42,238,239,38],"11909744",7,"maker\u002Fpositive\u002Fnone","mahdiponline",[241,242,42,179,243,38],"11911325",8,"behnamakradi",[],[246,251,256,260,264,268],{"id":247,"name":248,"points":249,"category":250},"11890991","remotebase.io",747,"productivity",{"id":252,"name":253,"points":254,"category":255},"11910806","Segment AWS Stack",237,"infrastructure",{"id":257,"name":258,"points":259,"category":250},"11871527","Vector",186,{"id":261,"name":262,"points":259,"category":263},"11896598","quiet-lwip","languages",{"id":265,"name":266,"points":267,"category":263},"11903674","rcc",175,{"id":269,"name":270,"points":271,"category":272},"11884204","Jason",165,"dev_tools",false,"v2",{"id":276,"name":5,"line":6,"ai":273,"cat":20,"year":13,"points":14,"comments":15,"rec":29,"s":277,"top":18,"kw":278,"maker":11,"domain":10,"tier":19,"attempts":38,"strip":279,"url":9,"mix":280,"praise":87,"objection":96,"sub":21},11909548,0.19,[24,25,26,27,28],"500000000310030003330510055",[32,32,33,34],1793990944041]