[{"data":1,"prerenderedAt":292},["ShallowReactive",2],{"project-12635722":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":27,"sentiment":28,"stance_mix":29,"scored_comments":33,"aspects":34,"strip":42,"post_text":44,"what":45,"said":85,"maker_in_thread":169,"shape":179,"grid":183,"attempts":238,"same_week":255,"maker_shows":18,"maker_hidden":284,"reader_version":285,"card":286},"12635722","BoardThreads","Use Trello as a Helpdesk","title","Show HN: Use Trello as a Helpdesk","https:\u002F\u002Fboardthreads.com\u002F","boardthreads.com","fiatjaf",1475590988,2016,90,22,425,2264,19,"notable","web_saas","helpdesk","web_app",[21,24,25,26],"trello","email support","ticketing","mixed",-0.227,{"positive":30,"neutral":31,"mixed":30,"critical":32},1,4,5,11,{"pricing":35,"design":37,"performance":39,"idea":40,"execution":41},{"positive":36,"critical":30},0,{"positive":36,"critical":38},2,{"positive":36,"critical":30},{"positive":36,"critical":30},{"positive":30,"critical":36},[43,36,30,30,36,43,36,30,43,36,36,36,36,32,30,36,30,43,36,36,43,36],3,null,{"problem":46,"audience":57,"pricing":65,"motivation":44,"time_to_build":44,"stack":73,"openness":83,"stage":84,"team_size":83},{"value":47,"source":48,"evidence":49},"Handling customer support email inside Trello boards","inferred",[50,53],{"id":51,"by":11,"text":52},"12644034","The pricing is cheap because it offers very little features. In fact it is just a wrapper around Mailgun and Trello. Canned responses are not possible to implement because all…",{"id":54,"by":55,"text":56},"12639602","ohnoesmyscv","Cool idea, but not sure if the Trello boards ux is suitable as a help desk. At 15$ per month i use Reamaze (https:\u002F\u002Fwww.reamaze.com) for my consultancy and it serves as a full…",{"value":58,"source":48,"evidence":59},"Small teams handling customer email",[60,64],{"id":61,"by":62,"text":63},"12639954","silverlight","At first glance, it's interesting. We currently use Freshdesk. We have around 3 people that use it daily. We get around 100 emails per day. Re: the price point, it's certainly…",{"id":54,"by":55,"text":56},{"value":66,"source":67,"evidence":68},"About $18\u002Fmonth","commenter",[69],{"id":70,"by":71,"text":72},"12639486","kerryritter","$18\u002Fmo seems pretty steep for such a service, but this is a pretty cool idea.",[74,79],{"value":75,"source":76,"evidence":77},"Trello API","maker",[78],{"id":51,"by":11,"text":52},{"value":80,"source":76,"evidence":81},"Mailgun",[82],{"id":51,"by":11,"text":52},"unknown","launched",{"praise":86,"objections":95,"requests":116,"questions":131,"alternatives":143},[87],{"value":88,"source":67,"evidence":89},"Interesting, cheap, neat idea",[90,91],{"id":61,"by":62,"text":63},{"id":92,"by":93,"text":94},"12643035","appleflaxen","This looks cool! Can you address how the board scales when your list of archived\u002Fanswered problems reaches 100 items? 1000? 10,000? It seems like you need something beyond the UI…",[96,104,112],{"value":97,"source":67,"evidence":98},"Trello UI is limited as a helpdesk",[99,100],{"id":54,"by":55,"text":56},{"id":101,"by":102,"text":103},"12640138","hw","I agree. Am looking for a help desk, will check out Reamaze. Trello as a help desk seems quite limited for now, but maybe it'll get better.",{"value":105,"source":67,"evidence":106},"Paying for it instead of a proper helpdesk seems odd",[107,111],{"id":108,"by":109,"text":110},"12639520","highace","Cool idea but why would I pay for this when I could pay for a proper helpdesk service instead?",{"id":61,"by":62,"text":63},{"value":113,"source":67,"evidence":114},"Price seems steep",[115],{"id":70,"by":71,"text":72},[117,121,125],{"value":118,"source":67,"evidence":119},"Canned responses",[120],{"id":61,"by":62,"text":63},{"value":122,"source":67,"evidence":123},"Reporting",[124],{"id":61,"by":62,"text":63},{"value":126,"source":67,"evidence":127},"Auto-responder",[128],{"id":129,"by":102,"text":130},"12639669","Is there a way I can add an auto-responder?",[132,136],{"value":133,"source":67,"evidence":134},"How does it scale with many archived cards?",[135],{"id":92,"by":93,"text":94},{"value":137,"source":67,"evidence":138},"Custom email addresses supported?",[139],{"id":140,"by":141,"text":142},"12638836","pedrokost","Are custom email on the roadmap? Would be really useful then.",[144,148,152,159],{"value":145,"source":67,"evidence":146},"Freshdesk",[147],{"id":61,"by":62,"text":63},{"value":149,"source":67,"evidence":150},"Reamaze",[151],{"id":54,"by":55,"text":56},{"value":153,"source":67,"evidence":154},"Help Scout",[155],{"id":156,"by":157,"text":158},"12639595","dlss","I think the usual method is to forward just help@ or support@ emails to the 3rd party support email address. See http:\u002F\u002Fdocs.helpscout.net\u002Farticle\u002F54-google-apps etc",{"value":160,"source":67,"evidence":161},"Serverless AWS Lambda and SES build",[162,166],{"id":163,"by":164,"text":165},"12638841","throwaway2016a","I'm waiting until someone does this with AWS Lambda and SES as Serverless app (which would make it easy to deploy without knowing AWS internals).",{"id":167,"by":164,"text":168},"12645700","Why not? The In-Reply-To header in emails makes following threads pretty easy and you can fire a web hook to API gateway to kick off a Lambda function when you reply to a Trello…",{"comments":170,"answered":31,"key":171},6,[172,173,176],{"id":51,"text":52},{"id":174,"text":175},"12644071","We've been using it on https:\u002F\u002Fformspree.io\u002F and Trello handles it well up to 100 or more cards on the screen. If you archive the cards, however, either at the time you reply or…",{"id":177,"text":178},"12644048","You wouldn't get threaded conversations, attachments and other small but important features that are solved on BoardThreads.",{"commenters":180,"max_depth":32,"maker_replies":170,"first_comment_mins":181,"lifespan_hours":182},14,332,228,[184,186,188,190,191,195,197,199,201,203,205,207,210,212,216,220,223,226,229,231,234,236],[61,36,43,185,62,36],"project\u002Fmixed\u002Fpricing",[51,36,36,187,11,30],"maker\u002Fneutral\u002Fpricing",[54,30,30,189,55,36],"project\u002Fcritical\u002Fdesign",[101,30,30,189,102,36],[192,30,36,193,194,36],"12705707","other\u002Fneutral\u002Fnone","spiro",[92,38,43,196,93,36],"project\u002Fneutral\u002Fperformance",[174,38,36,198,11,30],"maker\u002Fpositive\u002Fperformance",[108,43,30,200,109,36],"project\u002Fcritical\u002Fidea",[163,31,43,202,164,36],"project\u002Fneutral\u002Fidea",[177,31,36,204,11,30],"commenter\u002Fcritical\u002Fexecution",[167,31,36,206,164,36],"commenter\u002Fcritical\u002Fidea",[208,31,36,209,11,30],"12648313","commenter\u002Fneutral\u002Fnone",[211,31,36,209,164,36],"12652166",[213,32,32,214,215,36],"12641211","project\u002Fpositive\u002Fexecution","mazlix",[217,32,30,218,219,36],"12642977","project\u002Fcritical\u002Fperformance","robinson-wall",[221,170,36,193,222,36],"12640073","gogopuppygogo",[70,224,30,225,71,36],7,"project\u002Fcritical\u002Fpricing",[140,227,43,228,141,36],8,"project\u002Fneutral\u002Fexecution",[156,227,36,230,157,36],"commenter\u002Fneutral\u002Fexecution",[232,227,36,233,11,30],"12644078","maker\u002Fneutral\u002Fexecution",[129,235,43,228,102,36],9,[237,235,36,214,11,30],"12644083",[239,242,245,248,251,254],{"id":240,"t":241,"points":30,"comments":36},"9828082",1435959255,{"id":243,"t":244,"points":38,"comments":36},"10091138",1440070090,{"id":246,"t":247,"points":43,"comments":36},"10214964",1442237842,{"id":249,"t":250,"points":43,"comments":30},"12100499",1468586106,{"id":252,"t":253,"points":30,"comments":36},"12576627",1474828351,{"id":4,"t":12,"points":14,"comments":15},[256,261,266,271,275,280],{"id":257,"name":258,"points":259,"category":260},"12612246","Wave function collapse",1226,"ai",{"id":262,"name":263,"points":264,"category":265},"12621680","Ascii to SVG",416,"dev_tools",{"id":267,"name":268,"points":269,"category":270},"12646083","Mastodon",364,"infrastructure",{"id":272,"name":273,"points":274,"category":265},"12639612","christophercliff.com",158,{"id":276,"name":277,"points":278,"category":279},"12640851","Cypht",110,"productivity",{"id":281,"name":282,"points":283,"category":260},"12619694","Graph Convolutional Networks",106,false,"v2",{"id":287,"name":5,"line":6,"ai":284,"cat":20,"year":13,"points":14,"comments":15,"rec":27,"s":288,"top":18,"kw":289,"maker":11,"domain":10,"tier":19,"attempts":170,"strip":290,"url":9,"mix":291,"praise":88,"objection":97,"sub":21},12635722,-0.23,[21,24,25,26],"3011030130000510130030",[30,31,30,32],1794036548272]