[{"data":1,"prerenderedAt":802},["ShallowReactive",2],{"project-13120111":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":5,"maker":10,"posted_at":11,"year":12,"points":13,"comments":14,"rank_in_year":15,"shown_in_year":16,"top":17,"tier":18,"category":19,"subcategory":20,"format":21,"keywords":22,"reception":27,"sentiment":28,"stance_mix":29,"scored_comments":34,"aspects":35,"strip":43,"post_text":46,"what":47,"said":64,"maker_in_thread":156,"shape":161,"grid":166,"attempts":764,"same_week":765,"maker_shows":44,"maker_hidden":794,"reader_version":795,"card":796},"13120111","itsupport.grammable.me","Fun tool that cut my family and friends tech support time in half","title","Show HN: Fun tool that cut my family and friends tech support time in half","http:\u002F\u002Fitsupport.grammable.me\u002F","fiesycal",1481079235,2016,285,215,73,2264,4,"legend","other","tech support troubleshooting","web_app",[23,24,25,26],"tech support","troubleshooting","family tech support","it support","mixed",-0.235,{"positive":30,"neutral":31,"mixed":32,"critical":33},6,18,2,16,42,{"idea":36,"design":38,"docs":40,"performance":42},{"positive":37,"critical":30},3,{"positive":37,"critical":39},7,{"positive":41,"critical":41},0,{"positive":41,"critical":32},[37,41,41,41,37,41,41,41,41,41,41,41,41,41,37,37,41,41,41,41,41,41,41,41,41,41,41,41,41,41,41,32,32,37,44,32,32,45,32,32],1,5,null,{"problem":48,"audience":54,"pricing":46,"motivation":58,"time_to_build":46,"stack":62,"openness":63,"stage":63,"team_size":63},{"value":49,"source":50,"evidence":51},"Family and friends ask for tech support too often","maker",[52],{"id":53},"post",{"value":55,"source":50,"evidence":56},"Family and friends who need tech support",[57],{"id":53},{"value":59,"source":50,"evidence":60},"Cut the tech support time spent on family and friends",[61],{"id":53},[],"unknown",{"praise":65,"objections":78,"requests":109,"questions":129,"alternatives":137},[66],{"value":67,"source":68,"evidence":69},"Funny and fun to use","commenter",[70,74],{"id":71,"by":72,"text":73},"13121969","oliv__","I wasn't sure what to expect when it asked me to type my problem in: when that tab opened that gave me a good laugh haha. So true.",{"id":75,"by":76,"text":77},"13120388","rcdmd","Equal parts tongue-in-cheek and time-saving.",[79,90,102],{"value":80,"source":68,"evidence":81},"No 'I don't know' option for unclear answers",[82,86],{"id":83,"by":84,"text":85},"13121175","Deestan","I would add a \"I don't know\" option. Family members who need tech support from me are generally unable to answer things like: > Is your device up to date? First, they aren't…",{"id":87,"by":88,"text":89},"13120355","howderek","I think this needs a \"I don't know\" option that leads to links to support pages. I've certainly dealt with friends and family who don't know how to check if their software is up…",{"value":91,"source":68,"evidence":92},"Steps like 'is it up to date' are confusing for non-technical users",[93,94,98],{"id":83,"by":84,"text":85},{"id":95,"by":96,"text":97},"13121650","anotheryou","Well... usually the device works somehow and they are incapable of giving a good description of the problem. That's the real problem. I used the tool like my mother would and had…",{"id":99,"by":100,"text":101},"13120620","grecy","I'm a software engineer, and I have no idea what \"is your device up to date?\" means. Does that mean do I have the latest iPhone, or do I have the latest device drivers (I think I…",{"value":103,"source":68,"evidence":104},"Opens Google in a new tab, which users can miss",[105],{"id":106,"by":107,"text":108},"13120260","ars","When you type in a problem, don't open google in a different window. I'm technical, and I didn't notice the new window (tab actually) till much later - I just thought the site…",[110,115,122],{"value":111,"source":68,"evidence":112},"Add an 'I don't know' option linking to support pages",[113,114],{"id":83,"by":84,"text":85},{"id":87,"by":88,"text":89},{"value":116,"source":68,"evidence":117},"Summarise the best search result instead of linking to Google",[118],{"id":119,"by":120,"text":121},"13120486","catshirt","nice work. would be cool (albeit maybe difficult), to summarize the best result instead of taking them to Google directly. i suspect anyone using this page who gets to the Google…",{"value":123,"source":68,"evidence":124},"Easy remote screenshare setup",[125],{"id":126,"by":127,"text":128},"13120646","panorama","One thing I'd particularly like when dealing with my parents' issues is an _easy_ way to set up remote screenshare and access. It's one thing when the problem is that their…",[130],{"value":131,"source":68,"evidence":132},"Could users add their own questions to build a support tree",[133],{"id":134,"by":135,"text":136},"13121483","amelius","You should add an option to add questions. If you crowdsource it, you could end up with a giant support-question tree! Then it could be fun AND useful :) See [1] for a similar…",[138,149],{"value":139,"source":68,"evidence":140},"xkcd 627 Tech Support comic",[141,145],{"id":142,"by":143,"text":144},"13120386","arikrak","This reminds me of https:\u002F\u002Fxkcd.com\u002F627\u002F. I think both both these 'tools' could be expanded a bit to be more useful (though maybe less humorous). Though one issue with less…",{"id":146,"by":147,"text":148},"13120752","wyldfire","Obligatory XKCD: https:\u002F\u002Fxkcd.com\u002F627\u002F",{"value":150,"source":68,"evidence":151},"Let's Google It (lmgtfy)",[152],{"id":153,"by":154,"text":155},"13120437","src3","The last step should be replaced by some sort of autogenerated https:\u002F\u002Flmgtfy.com link. :)",{"comments":44,"answered":41,"key":157},[158],{"id":159,"text":160},"13120557","Yea that would be awesome. Maybe I can work on it in the next version.",{"commenters":162,"max_depth":163,"maker_replies":44,"first_comment_mins":164,"lifespan_hours":165},157,10,39,51,[167,171,175,178,181,184,187,189,192,195,198,202,206,209,212,214,217,220,223,226,229,232,235,238,241,244,246,249,252,255,257,260,263,266,268,270,272,275,278,281,284,287,289,292,295,298,301,303,306,308,311,314,317,320,323,325,327,330,332,335,338,341,343,345,348,350,352,356,359,361,364,367,370,372,375,378,380,382,386,389,390,393,395,398,401,404,407,409,412,415,418,421,423,426,428,431,434,437,440,443,445,447,450,452,454,456,459,462,465,467,469,471,474,476,479,482,485,488,491,494,497,500,502,504,506,508,510,513,515,517,520,523,526,529,532,534,537,540,542,545,548,550,553,556,558,561,563,566,569,571,574,576,579,582,584,586,589,591,593,595,598,601,604,607,609,610,613,616,620,622,625,626,630,632,635,638,641,644,647,652,656,660,664,667,671,674,677,679,681,684,688,691,695,699,701,705,709,714,718,720,724,726,730,732,734,738,742,747,751,753,757,761],[168,41,37,169,170,41],"13121342","project\u002Fneutral\u002Fidea","koliber",[172,41,41,173,174,41],"13121356","commenter\u002Fneutral\u002Fnone","Jaruzel",[176,41,41,173,177,41],"13121430","sleepychu",[179,41,41,173,180,41],"13121729","seanp2k2",[182,41,41,173,183,41],"13121476","evacchi",[185,41,41,173,186,41],"13121496","jakub_g",[188,41,41,173,180,41],"13121731",[190,41,41,173,191,41],"13121764","rangibaby",[193,41,41,173,194,41],"13122251","novaleaf",[196,41,41,173,197,41],"13122429","MiddleEndian",[199,41,41,200,201,41],"13121723","other\u002Fneutral\u002Fdocs","StavrosK",[203,41,41,204,205,41],"13122265","other\u002Fneutral\u002Fnone","k__",[207,41,41,173,208,41],"13122292","leesalminen",[210,41,41,173,211,41],"13122714","mcherm",[213,41,41,173,205,41],"13122744",[215,41,41,173,216,41],"13122883","debaserab2",[218,41,41,204,219,41],"13122474","okreallywtf",[221,41,41,204,222,41],"13122512","arethuza",[224,41,41,204,225,41],"13122727","Noseshine",[227,41,41,204,228,41],"13124646","kpgraham",[230,41,41,204,231,41],"13123938","empath75",[233,41,41,204,234,41],"13124122","ashmud",[236,41,41,204,237,41],"13124400","babuskov",[239,41,41,204,240,41],"13124746","mordechai9000",[242,41,41,204,243,41],"13125260","drspacemonkey",[83,44,37,245,84,41],"project\u002Fneutral\u002Fdesign",[247,44,41,204,248,41],"13121189","sspiff",[250,44,41,173,251,41],"13121411","Zelmor",[253,44,41,173,254,41],"13121955","Ziomislaw",[256,44,41,173,248,41],"13122284",[258,44,41,173,259,41],"13122610","MaulingMonkey",[261,44,41,173,262,41],"13122732","hectormalot",[264,44,41,173,265,41],"13127343","brokenmachine",[267,44,41,173,259,41],"13127747",[269,44,41,173,265,41],"13128189",[271,44,41,204,251,41],"13129101",[273,44,41,173,274,41],"13124110","codemac",[276,32,41,204,277,41],"13120303","nathancahill",[279,32,41,204,280,41],"13120326","ekianjo",[282,32,41,173,283,41],"13120344","jessriedel",[285,32,41,173,286,41],"13120349","jjnoakes",[288,32,41,173,280,41],"13120463",[290,32,41,204,291,41],"13121073","mclifton",[293,32,41,173,294,41],"13121793","andrepd",[296,32,41,173,297,41],"13122020","mhurron",[299,32,41,173,300,41],"13122453","funnyfacts365",[302,32,41,173,297,41],"13123122",[304,32,41,173,305,41],"13122672","sidarape",[307,32,41,173,297,41],"13123133",[309,32,41,204,310,41],"13121981","webmaven",[312,32,41,204,313,41],"13122145","headmelted",[315,32,41,204,316,41],"13120384","sgk284",[318,32,41,204,319,41],"13120427","intrasight",[321,32,41,204,322,41],"13120599","jethro_tell",[324,32,41,204,319,41],"13122516",[326,32,41,204,280,41],"13120469",[328,32,41,204,329,41],"13120503","xur17",[331,32,41,204,280,41],"13136875",[333,32,41,204,334,41],"13120494","eli",[336,32,41,204,337,41],"13121181","pvg",[339,32,41,173,340,41],"13121654","hawski",[342,32,41,173,337,41],"13123154",[344,32,41,173,340,41],"13123757",[346,32,41,173,347,41],"13122060","andybak",[349,32,41,173,337,41],"13123221",[351,32,41,173,347,41],"13129398",[353,32,41,354,355,41],"13120555","commenter\u002Fneutral\u002Fpricing","beefsack",[357,32,41,173,358,41],"13121852","adav",[360,32,41,173,265,41],"13127408",[362,32,41,173,363,41],"13123069","chapium",[365,32,41,204,366,41],"13120653","rudedogg",[368,32,41,204,369,41],"13120674","p10_user",[371,32,41,173,277,41],"13120852",[373,32,41,173,374,41],"13121026","spullara",[376,32,41,173,377,41],"13121849","coroxout",[379,32,41,173,211,41],"13122728",[87,37,44,381,88,41],"project\u002Fcritical\u002Fdesign",[383,37,45,384,385,41],"13120412","project\u002Fpositive\u002Fdesign","diziet",[387,37,37,245,388,41],"13122804","asdfasdfa11112",[95,17,37,169,96,41],[391,45,44,381,392,41],"13120566","givinguflac",[394,45,41,173,322,41],"13120603",[396,45,45,384,397,41],"13120622","rosstex",[399,30,41,204,400,41],"13120702","chirau",[402,30,41,204,403,41],"13120761","morganvachon",[405,30,41,204,406,41],"13121188","keithpeter",[408,30,41,204,310,41],"13122029",[410,30,41,204,411,41],"13120762","eklavya",[413,30,41,204,414,41],"13120765","dsfyu404ed",[416,30,41,204,417,41],"13120795","AnthonyMouse",[419,30,41,204,420,41],"13120869","dilliwal",[422,30,41,204,406,41],"13121217",[424,30,41,204,425,41],"13124641","reitanqild",[427,30,41,204,406,41],"13125509",[429,30,41,204,430,41],"13120870","dimino",[432,30,41,204,433,41],"13120896","loeg",[435,30,41,204,436,41],"13120977","Taek",[438,30,41,204,439,41],"13121014","jcoffland",[441,30,41,204,442,41],"13121070","vidarh",[444,30,41,204,417,41],"13121100",[446,30,41,204,280,41],"13121198",[448,30,41,204,449,41],"13121301","fapjacks",[451,30,41,173,430,41],"13121096",[453,30,41,204,251,41],"13121418",[455,30,41,173,439,41],"13120993",[457,30,41,204,458,41],"13120880","kqr",[460,30,41,204,461,41],"13120904","sandebert",[463,30,41,204,464,41],"13120932","harryf",[466,30,41,204,280,41],"13121162",[468,30,41,204,265,41],"13127491",[470,30,41,204,280,41],"13129727",[472,30,41,204,473,41],"13121123","jamiecurle",[475,30,41,204,461,41],"13121171",[477,30,41,204,478,41],"13121191","aashu_dwivedi",[480,30,41,204,481,41],"13120948","minitech",[483,30,41,204,484,41],"13121049","MichaelApproved",[486,30,41,204,487,41],"13121087","icebraining",[489,30,41,204,490,41],"13121106","Karlozkiller",[492,30,41,173,493,41],"13121270","majewsky",[495,30,41,204,496,41],"13121474","klibertp",[498,30,41,204,499,41],"13121525","4ndr3vv",[501,30,41,204,496,41],"13121709",[503,30,41,204,493,41],"13121883",[505,30,41,204,310,41],"13122912",[507,30,41,204,490,41],"13126093",[509,30,41,173,280,41],"13121168",[511,30,41,173,512,41],"13122958","mnx",[514,30,41,173,280,41],"13129722",[516,30,41,173,512,41],"13130013",[518,30,41,173,519,41],"13121331","kbart",[521,30,41,173,522,41],"13120966","imode",[524,30,41,173,525,41],"13120970","kriro",[527,30,41,173,528,41],"13121071","BozeWolf",[530,30,41,173,531,41],"13121178","mosselman",[533,30,41,204,310,41],"13122019",[535,30,41,204,536,41],"13122480","heartbreak",[538,30,41,173,539,41],"13121263","rtpg",[541,30,41,173,425,41],"13124531",[543,30,41,173,544,41],"13121495","gambiting",[546,30,41,173,547,41],"13121553","nightcracker",[549,30,41,173,310,41],"13122011",[551,30,41,173,552,41],"13120990","pessimizer",[554,30,41,204,555,41],"13120998","mirimir",[557,30,41,173,374,41],"13121020",[559,30,41,173,560,41],"13121062","redirectleft",[562,30,41,173,231,41],"13123952",[564,30,41,173,565,41],"13121080","teekert",[567,30,41,204,568,41],"13121159","mettamage",[570,30,41,173,280,41],"13121187",[572,30,41,204,573,41],"13121215","cleeus",[575,30,41,173,280,41],"13121221",[577,30,41,173,578,41],"13121253","SXX",[580,30,41,173,581,41],"13123020","MattJ100",[583,30,41,204,578,41],"13121232",[585,30,41,204,519,41],"13121307",[587,30,41,204,588,41],"13121330","dkersten",[590,30,41,204,135,41],"13121636",[592,30,41,173,588,41],"13123486",[594,30,41,204,174,41],"13121372",[596,30,41,204,597,41],"13121419","MartijnBraam",[599,30,41,204,600,41],"13121699","witty_username",[602,30,41,204,603,41],"13121747","kraftman",[605,30,41,204,606,41],"13121755","mtreis86",[608,30,41,204,96,41],"13121906",[99,39,37,245,100,41],[611,39,44,381,612,41],"13120635","djsumdog",[614,39,37,245,615,41],"13120731","econnors",[617,618,37,169,619,41],"13120380",8,"wishinghand",[153,621,37,169,154,41],9,[623,621,45,384,624,41],"13123409","24gttghh",[106,163,44,381,107,41],[627,628,44,629,366,41],"13120698",11,"project\u002Fcritical\u002Fidea",[126,631,37,169,127,41],12,[633,631,41,204,634,41],"13120657","perishabledave",[636,631,41,204,637,41],"13120662","joeax",[639,631,41,204,640,41],"13120726","an_account",[642,631,41,204,643,41],"13120860","Confusion",[645,631,41,204,646,41],"13120879","quicklyfrozen",[648,649,37,650,651,41],"13121834",13,"project\u002Fneutral\u002Fdocs","nrki",[653,654,41,204,655,41],"13121706",14,"Yizahi",[657,658,44,629,659,41],"13121045",15,"PostOnce",[661,658,44,662,663,41],"13121725","maker\u002Fcritical\u002Fidea","Leszek",[665,658,44,662,666,41],"13121732","edelans",[668,658,44,669,670,41],"13123986","project\u002Fcritical\u002Fperformance","milankragujevic",[672,33,44,381,673,41],"13122527","JoeAltmaier",[675,33,41,173,676,41],"13122650","dark_ph0enix",[678,33,41,173,673,41],"13122977",[134,680,37,169,135,41],17,[682,31,44,381,683,41],"13120334","QuercusMax",[685,686,37,169,687,41],"13120393",19,"saycheese",[142,689,37,690,143,41],20,"project\u002Fmixed\u002Fidea",[692,693,37,169,694,41],"13120831",21,"morgl",[696,697,44,629,698,41],"13120582",22,"vacri",[700,697,41,173,277,41],"13120945",[702,703,37,169,704,41],"13120918",23,"sturmeh",[706,707,41,204,708,41],"13121313",24,"cgvgffyv",[710,711,45,712,713,41],"13121355",25,"project\u002Fpositive\u002Fidea","known",[715,716,41,204,717,41],"13121398",26,"owenwil",[146,719,37,169,147,41],27,[721,722,41,204,723,41],"13120903",28,"julienmarie",[71,725,45,712,72,41],29,[727,728,41,204,729,41],"13121196",30,"sabujp",[119,731,37,690,120,41],31,[159,731,41,733,10,44],"maker\u002Fpositive\u002Fidea",[735,736,37,169,737,41],"13121791",32,"z3t4",[739,740,44,629,741,41],"13121287",33,"Tempest1981",[743,744,44,745,746,41],"13122915",34,"project\u002Fcritical\u002Fnone","marvin",[748,749,37,169,750,41],"13122182",35,"sharemywin",[75,752,45,712,76,41],36,[754,755,37,169,756,41],"13121588",37,"madshiva",[758,759,44,381,760,41],"13120364",38,"sornaensis",[762,164,44,669,763,41],"13120416","jkfhdslk",[],[766,771,775,780,785,789],{"id":767,"name":768,"points":769,"category":770},"13095553","Handicareers.com",303,"web_saas",{"id":772,"name":773,"points":774,"category":770},"13079102","LaptopHits.com",254,{"id":776,"name":777,"points":778,"category":779},"13116727","Victory",220,"dev_tools",{"id":781,"name":782,"points":783,"category":784},"13121402","CakeResume",195,"productivity",{"id":786,"name":787,"points":788,"category":779},"13116426","Gomix",185,{"id":790,"name":791,"points":792,"category":793},"13108962","Staticland",180,"infrastructure",false,"v2",{"id":797,"name":5,"line":6,"ai":794,"cat":19,"year":12,"points":13,"comments":14,"rec":27,"s":798,"top":17,"kw":799,"maker":10,"domain":5,"tier":18,"attempts":41,"strip":800,"url":9,"mix":801,"praise":67,"objection":80,"sub":20},13120111,-0.23,[23,24,25,26],"3000300000000033000000000000000223122522",[30,31,32,33],1794036550405]