[{"data":1,"prerenderedAt":156},["ShallowReactive",2],{"project-18649544":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":29,"sentiment":30,"stance_mix":31,"scored_comments":33,"aspects":34,"strip":36,"post_text":30,"what":38,"said":62,"maker_in_thread":93,"shape":100,"grid":103,"attempts":114,"same_week":120,"maker_shows":37,"maker_hidden":149,"reader_version":150,"card":151},"18649544","Moment","Customer support by livechat, email, videocall, session rewind","title","Show HN: Moment – Customer support by livechat, email, videocall, session rewind","https:\u002F\u002Fwww.momentcrm.com","momentcrm.com","tsergiu",1544463219,2018,7,5,1952,2155,91,"shown","web_saas","customer support platform","web_app",[24,25,26,27,28],"customer support","live chat","customer data","crm","session replay","quiet",null,{"positive":32,"neutral":33,"mixed":32,"critical":32},0,2,{"pricing":35},{"positive":32,"critical":32},[32,37,32,37,32],3,{"problem":39,"audience":30,"pricing":46,"motivation":56,"time_to_build":30,"stack":60,"openness":61,"stage":61,"team_size":61},{"value":40,"source":41,"evidence":42},"User data and customer interactions are siloed across chat, email, billing, calls and notes tools","maker",[43],{"id":44,"by":11,"text":45},"18649645","Hey HN! We built Moment because we found that there weren't any other platforms that make user data easy to manage. Each type of user data was in its own silo. We'd have…",{"value":47,"source":41,"evidence":48},"$25\u002Fmo for 2 seats; $99\u002Fmo for 50 seats; chat sold at cost, pricing still experimental",[49,53],{"id":50,"by":51,"text":52},"18652116","ryanbertrand","$25\u002Fmo for 2 seats. $99\u002Fmo for 50 seats. Obviously way cheaper than other CRMs and support\u002Fmarketing services. It’s almost the “too good to be true” pricing which would make me…",{"id":54,"by":11,"text":55},"18652458","No, we sell our chat at cost in order to expose customers to the other parts of our platform, which we think are far better (and directly translate to more revenue for our…",{"value":57,"source":41,"evidence":58},"Existing tools keep customer data in separate silos",[59],{"id":44,"by":11,"text":45},[],"unknown",{"praise":63,"objections":69,"requests":77,"questions":82,"alternatives":87},[64],{"value":65,"source":66,"evidence":67},"Pricing seen as very cheap relative to other CRMs","commenter",[68],{"id":50,"by":51,"text":52},[70],{"value":71,"source":66,"evidence":72},"Pricing looked too good to be true and was confusing on mobile",[73,74],{"id":50,"by":51,"text":52},{"id":75,"by":51,"text":76},"18652784","Okay, I opened on desktop and the pricing UI makes more sense now. I was under the impression it was $99 for everything (chat, marketing and CRM). We use Intercom\u002FDrift here and…",[78],{"value":79,"source":66,"evidence":80},"Chatbots for qualifying leads",[81],{"id":75,"by":51,"text":76},[83],{"value":84,"source":66,"evidence":85},"Is the low pricing a website mistake?",[86],{"id":50,"by":51,"text":52},[88],{"value":89,"source":66,"evidence":90},"Intercom, Drift, Stripe, Calendly, Hotjar, Evernote",[91,92],{"id":44,"by":11,"text":45},{"id":75,"by":51,"text":76},{"comments":37,"answered":33,"key":94},[95,96,97],{"id":44,"text":45},{"id":54,"text":55},{"id":98,"text":99},"18652844","Thanks for the feedback, we'll work on the mobile version of the pricing page to make it less confusing. We don't have bots yet, but they are coming in the near future. If you…",{"commenters":33,"max_depth":15,"maker_replies":37,"first_comment_mins":101,"lifespan_hours":102},10,9,[104,107,109,110,112],[44,32,32,105,11,106],"project\u002Fneutral\u002Fidea",1,[50,32,37,108,51,32],"project\u002Fneutral\u002Fpricing",[54,32,32,108,11,106],[75,32,37,111,51,32],"project\u002Fneutral\u002Fnone",[98,32,32,113,11,106],"project\u002Fneutral\u002Fdesign",[115,116],{"id":4,"t":12,"points":14,"comments":15},{"id":117,"t":118,"points":119,"comments":37},"19106867",1549561762,6,[121,126,131,136,140,144],{"id":122,"name":123,"points":124,"category":125},"18640880","Visalist",565,"productivity",{"id":127,"name":128,"points":129,"category":130},"18666146","ShaderGif",144,"creative",{"id":132,"name":133,"points":134,"category":135},"18626281","Supportify",141,"consumer_social",{"id":137,"name":138,"points":139,"category":135},"18665475","Strength News",137,{"id":141,"name":142,"points":143,"category":125},"18656746","Egeria",113,{"id":145,"name":146,"points":147,"category":148},"18644560","geogee",112,"games",false,"v2",{"id":152,"name":5,"line":6,"ai":149,"cat":20,"year":13,"points":14,"comments":15,"rec":29,"s":30,"top":18,"kw":153,"maker":11,"domain":10,"tier":19,"attempts":33,"strip":154,"url":9,"mix":155,"praise":65,"objection":71,"sub":21},18649544,[24,25,26,27,28],"03030",[32,33,32,32],1793990983148]