[{"data":1,"prerenderedAt":464},["ShallowReactive",2],{"project-19847258":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":35,"aspects":36,"strip":47,"post_text":50,"what":51,"said":107,"maker_in_thread":208,"shape":221,"grid":224,"attempts":422,"same_week":427,"maker_shows":41,"maker_hidden":456,"reader_version":457,"card":458},"19847258","Full Help","Self-hosted help desk and knowledge base software","title","Show HN: Full Help – Self-hosted help desk and knowledge base software","https:\u002F\u002Fwww.fullhelp.com\u002Fen?ref=hacker-news","fullhelp.com","fullhelp",1557213582,2019,197,72,193,2195,9,"notable","web_saas","help desk software","web_app",[24,25,26,27],"help desk","knowledge base","self-hosted support","customer support software","debated",-0.034,{"positive":31,"neutral":32,"mixed":33,"critical":34},12,8,2,11,33,{"pricing":37,"performance":40,"execution":42,"idea":43,"docs":44,"privacy":45,"design":46},{"positive":38,"critical":39},4,0,{"positive":39,"critical":41},1,{"positive":33,"critical":38},{"positive":41,"critical":33},{"positive":41,"critical":33},{"positive":39,"critical":41},{"positive":41,"critical":41},[48,41,49,48,41,49,41,49,39,41,48,48,49,49,48,39,49,49,48,48,39,49,49,41,48,39,49,48,41,41,39,39,39,41,41,48,48,41,49,39],5,3,null,{"problem":52,"audience":59,"pricing":63,"motivation":74,"time_to_build":50,"stack":78,"openness":104,"stage":105,"team_size":106},{"value":53,"source":54,"evidence":55},"Lack of affordable, customizable self-hosted help desk with integrated knowledge base","maker",[56],{"id":57,"by":11,"text":58},"19847260","Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and…",{"value":60,"source":54,"evidence":61},"Small businesses and freelancers",[62],{"id":57,"by":11,"text":58},{"value":64,"source":65,"evidence":66},"One-time license, $129","commenter",[67,71],{"id":68,"by":69,"text":70},"19852761","zaroth","Very nice launch. I probably will buy this in the next week or two to power a product I will be launching myself soon. The non-recurring pricing model makes it almost too cheap,…",{"id":72,"by":11,"text":73},"19853208","Hey! Price was a bit of a struggle. Initially, my plan was to sell it for $249 (or around that range), but since this software is also for freelancers and small businesses, some…",{"value":75,"source":54,"evidence":76},"Help Scout was expensive and lacked customizability, so the maker built a cheaper, flexible alternative",[77],{"id":57,"by":11,"text":58},[79,85,90,94,98],{"value":80,"source":54,"evidence":81},"PHP",[82],{"id":83,"by":11,"text":84},"19852594","Hey! Yes, it's based on PHP\u002FMySql (Laravel 5.7 to be precise). For the roadmap, the goal is to provide a complete self-hosted help desk solution. A complete alternative to…",{"value":86,"source":54,"evidence":87},"Laravel 5.7",[88,89],{"id":57,"by":11,"text":58},{"id":83,"by":11,"text":84},{"value":91,"source":54,"evidence":92},"MySQL",[93],{"id":83,"by":11,"text":84},{"value":95,"source":54,"evidence":96},"Mailgun",[97],{"id":57,"by":11,"text":58},{"value":99,"source":54,"evidence":100},"Laravel Websockets",[101],{"id":102,"by":11,"text":103},"19860191","Thanks! :-) 1. The purple circle has two question marks (the left one is used in Spanish). Customer support is about answering lots of questions, so this is one of the reasons I…","paid","launched","solo",{"praise":108,"objections":124,"requests":144,"questions":170,"alternatives":184},[109,117],{"value":110,"source":65,"evidence":111},"Simple, single-price licensing without subscriptions",[112,113],{"id":68,"by":69,"text":70},{"id":114,"by":115,"text":116},"19855045","5_minutes","Love it! Like the fair pricing scheme and no monthly subscriptions. Keep it going and we might move from helpscout’s overpriced bloated tool.",{"value":118,"source":65,"evidence":119},"Attractive landing page and clean design",[120],{"id":121,"by":122,"text":123},"19855192","veb","Super super awesome launch! I love your landing page, and have been looking for something exactly like this for a product I am launching soon. I'll be in touch! Great stuff.",[125,136,140],{"value":126,"source":65,"evidence":127},"Missing analytics and reporting",[128,132],{"id":129,"by":130,"text":131},"19852278","repeek","Very cool. We are current HelpScout customers -- my biggest complaint with HelpScout is our inability to properly gate our knowledge base behind our application's authentication…",{"id":133,"by":134,"text":135},"19853763","nvr219","I did a search in the docs for \"report\" and nothing showed up.",{"value":137,"source":65,"evidence":138},"Knowledge base cannot be gated behind app authentication",[139],{"id":129,"by":130,"text":131},{"value":141,"source":65,"evidence":142},"Price may be too low for premium buyers",[143],{"id":68,"by":69,"text":70},[145,152,159,166],{"value":146,"source":65,"evidence":147},"Analytics and SLA response-time reporting",[148,149],{"id":129,"by":130,"text":131},{"id":150,"by":11,"text":151},"19856175","Thank you! The software is focused on web-based businesses at the moment, mainly because it makes it simpler. However, I'm always open to suggestions. I'm not familiar with the…",{"value":153,"source":65,"evidence":154},"Offer a hosted SaaS version",[155],{"id":156,"by":157,"text":158},"19855020","scrollaway","Looks very nice. I know you decided against selling this as a SaaS but please reconsider. That you are self-hostable is a selling point that will drive potential hosted customers…",{"value":160,"source":65,"evidence":161},"Demo account with dummy data",[162],{"id":163,"by":164,"text":165},"19854505","jstsch","Test driving it, like it a lot! Some initial feedback: * I sent a support request by email with two screenshots. The first screenshot did not show up in the web view (the cid:…",{"value":167,"source":65,"evidence":168},"Theme template and language string editing",[169],{"id":163,"by":164,"text":165},[171,178],{"value":172,"source":65,"evidence":173},"How to prevent copying and resale as SaaS",[174],{"id":175,"by":176,"text":177},"19855857","usaphp","Great product. Do you not worry about someone copying your code and selling it as a saas? I am selling premium Wordpress plugins and it’s incredible how many people try to…",{"value":179,"source":65,"evidence":180},"Whether it scales to larger teams",[181],{"id":182,"by":11,"text":183},"19853093","Thanks! :-D I think it will work on any team size, not 100% sure as it hasn't been tested in this context. I'm always open for suggestions, and will be happy to apply the…",[185,190,197,204],{"value":186,"source":65,"evidence":187},"Help Scout",[188,189],{"id":129,"by":130,"text":131},{"id":114,"by":115,"text":116},{"value":191,"source":65,"evidence":192},"Zammad",[193],{"id":194,"by":195,"text":196},"19852454","_1tan","My current employer is currently using a self-hosted instance of Zammad.org. Might be interesting to compare the two.",{"value":198,"source":65,"evidence":199},"HESK",[200],{"id":201,"by":202,"text":203},"19852525","zelon88","I use HESK for this purpose.",{"value":205,"source":54,"evidence":206},"Zoho Desk",[207],{"id":57,"by":11,"text":58},{"comments":209,"answered":210,"key":211},32,15,[212,215,218],{"id":213,"text":214},"19852847","Hey! Thanks for checking it out! The software can be used by multiple companies or product simultaneously so one license may be enough. Of course, multiple licenses can be…",{"id":216,"text":217},"19852381","Hi! I agree. Analytics is something that will surely be added, along with SLA management which is also missing. Knowledgebase sites have basic analytics which tells you how many…",{"id":219,"text":220},"19854626","Hi! Thanks for taking the time to check it out and the feedback! For the theming feature, I was thinking of adding a way to export the installed themes, that way the user can…",{"commenters":222,"max_depth":48,"maker_replies":209,"first_comment_mins":39,"lifespan_hours":223},37,50,[225,227,229,231,233,235,237,239,242,246,250,253,256,257,260,263,267,271,274,277,280,283,285,288,290,293,294,298,300,303,305,308,309,313,315,318,320,322,325,329,331,335,337,341,343,346,347,352,354,356,358,361,363,367,369,372,374,378,381,383,387,390,395,397,402,404,408,410,412,414,418,420],[68,39,48,226,69,39],"project\u002Fpositive\u002Fpricing",[213,39,39,228,11,41],"maker\u002Fneutral\u002Fpricing",[129,41,41,230,130,39],"project\u002Fcritical\u002Fperformance",[216,41,39,232,11,41],"maker\u002Fneutral\u002Fperformance",[163,33,49,234,164,39],"project\u002Fmixed\u002Fexecution",[219,33,39,236,11,41],"maker\u002Fneutral\u002Fdesign",[156,49,48,238,157,39],"project\u002Fpositive\u002Fidea",[240,49,39,241,11,41],"19855143","maker\u002Fneutral\u002Fidea",[243,49,41,244,245,39],"19856708","project\u002Fcritical\u002Fidea","dominicr",[247,38,49,248,249,39],"19852265","project\u002Fneutral\u002Fdocs","0XAFFE",[251,38,39,252,11,41],"19852279","maker\u002Fneutral\u002Fdocs",[254,48,41,244,255,39],"19855397","PakG1",[150,48,39,241,11,41],[175,258,49,259,176,39],6,"project\u002Fneutral\u002Fprivacy",[261,258,39,262,11,41],"19856248","maker\u002Fneutral\u002Fprivacy",[264,258,39,265,266,39],"19859296","commenter\u002Fneutral\u002Fprivacy","acct1771",[268,258,41,269,270,39],"19866642","project\u002Fcritical\u002Fdocs","RobAley",[57,272,39,273,11,41],7,"project\u002Fneutral\u002Fnone",[275,272,48,226,276,39],"19852856","vbsteven",[278,272,39,279,11,41],"19853006","maker\u002Fneutral\u002Fexecution",[281,272,48,226,282,39],"19853573","arcdigital",[284,272,39,228,11,41],"19853632",[286,272,49,273,287,39],"19852867","captn3m0",[182,272,39,289,11,41],"maker\u002Fneutral\u002Fnone",[291,272,49,289,292,39],"19852930","z3t4",[72,272,39,228,11,41],[295,272,48,296,297,39],"19853188","project\u002Fpositive\u002Fdocs","reacharavindh",[299,272,39,252,11,41],"19853322",[301,272,49,302,297,39],"19856625","project\u002Fneutral\u002Fexecution",[304,272,39,279,11,41],"19860250",[306,272,49,236,307,39],"19856764","pplonski86",[102,272,39,236,11,41],[310,272,48,311,312,39],"19858300","project\u002Fpositive\u002Fexecution","heliostatic",[314,272,39,279,11,41],"19859987",[316,272,39,317,312,39],"19861134","commenter\u002Fpositive\u002Fexecution",[121,32,48,319,122,39],"project\u002Fpositive\u002Fdesign",[321,32,39,289,11,41],"19855254",[323,32,48,324,122,39],"19855272","maker\u002Fpositive\u002Fnone",[326,18,41,327,328,39],"19856227","project\u002Fcritical\u002Fexecution","tjbiddle",[330,18,39,279,11,41],"19856266",[332,333,49,234,334,39],"19856803",10,"fmos",[336,333,39,279,11,41],"19859958",[338,34,41,339,340,39],"19853412","project\u002Fcritical\u002Fprivacy","pxtail",[342,34,39,262,11,41],"19853545",[344,31,48,311,345,39],"19852468","tmikaeld",[83,31,39,289,11,41],[348,349,49,350,351,39],"19858358",13,"project\u002Fneutral\u002Fpricing","rahimnathwani",[353,349,39,228,11,41],"19859832",[114,355,48,226,115,39],14,[357,355,39,324,11,41],"19855126",[359,210,41,327,360,39],"19855189","whycombagator",[362,210,39,279,11,41],"19855217",[364,365,41,327,366,39],"19856288",16,"kekub",[368,365,39,279,11,41],"19856325",[194,370,39,371,195,39],17,"other\u002Fneutral\u002Fnone",[373,370,39,371,11,41],"19852601",[375,370,39,376,377,39],"19854310","commenter\u002Fneutral\u002Fnone","aymeric",[379,370,39,376,380,39],"19855224","somberi",[382,370,39,371,195,39],"19861759",[384,385,41,327,386,39],"19858840",18,"NewsAware",[388,385,39,389,11,41],"19859720","maker\u002Fpositive\u002Fidea",[391,392,41,393,394,39],"19853070",19,"project\u002Fcritical\u002Fdesign","jaden",[396,392,39,236,11,41],"19853333",[398,399,48,400,401,39],"19854078",20,"project\u002Fpositive\u002Fnone","jppope",[403,399,39,324,11,41],"19854104",[405,406,48,400,407,39],"19854905",21,"leesalminen",[409,406,39,324,11,41],"19854987",[133,411,41,269,134,39],22,[413,411,39,252,11,41],"19853777",[415,411,49,416,417,39],"19855013","project\u002Fneutral\u002Fidea","ullarah",[419,411,39,241,11,41],"19855117",[201,421,39,371,202,39],23,[423,426],{"id":424,"t":425,"points":272,"comments":49},"19844771",1557183383,{"id":4,"t":12,"points":14,"comments":15},[428,433,438,443,447,451],{"id":429,"name":430,"points":431,"category":432},"19858015","CSSFX",595,"dev_tools",{"id":434,"name":435,"points":436,"category":437},"19827336","zfsp",411,"infrastructure",{"id":439,"name":440,"points":441,"category":442},"19810504","Risp",314,"languages",{"id":444,"name":445,"points":446,"category":442},"19862748","piet-metal",306,{"id":448,"name":449,"points":450,"category":437},"19811093","Faast.js",202,{"id":452,"name":453,"points":454,"category":455},"19856799","RSS 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