[{"data":1,"prerenderedAt":215},["ShallowReactive",2],{"project-2132984":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":27,"sentiment":28,"stance_mix":29,"scored_comments":33,"aspects":34,"strip":39,"post_text":42,"what":43,"said":62,"maker_in_thread":122,"shape":132,"grid":134,"attempts":176,"same_week":177,"maker_shows":40,"maker_hidden":207,"reader_version":208,"card":209},"2132984","PilarHQ","The Posterous of Customer Support","title","Show HN: PilarHQ, The Posterous of Customer Support","http:\u002F\u002Fpilarhq.com\u002F","pilarhq.com","hajrice",1295807487,2011,14,20,642,1097,59,"shown","web_saas","customer support","web_app",[21,24,25,26],"faq","help page","support email","roasted",-0.435,{"positive":30,"neutral":30,"mixed":31,"critical":32},2,0,7,11,{"idea":35,"docs":37},{"positive":30,"critical":36},1,{"positive":31,"critical":38},6,[31,40,40,31,36,31,36,31,41,41,36,31,36,31,36,31,36,31,36,31],3,5,null,{"problem":44,"audience":51,"pricing":42,"motivation":55,"time_to_build":42,"stack":59,"openness":60,"stage":61,"team_size":60},{"value":45,"source":46,"evidence":47},"Zendesk is complicated; startups need a simpler support tool","maker",[48],{"id":49,"by":11,"text":50},"2133005","PilarHQ, is a product which I've been secretly building for my other projects. I wanted a \"light-weight\" customer support tool for startups and projects which I hack on. Zendesk…",{"value":52,"source":46,"evidence":53},"Startups and small projects needing lightweight customer support",[54],{"id":49,"by":11,"text":50},{"value":56,"source":46,"evidence":57},"Wanted a simpler customer support tool than Zendesk for their own projects",[58],{"id":49,"by":11,"text":50},[],"unknown","prototype",{"praise":63,"objections":76,"requests":107,"questions":112,"alternatives":117},[64],{"value":65,"source":66,"evidence":67},"Sounds handy and simple","commenter",[68,72],{"id":69,"by":70,"text":71},"2133180","StavrosK","Ah, I see, thanks. That does sound handy!",{"id":73,"by":74,"text":75},"2133305","ideaverse","Sounds kind of cool!",[77,95],{"value":78,"source":66,"evidence":79},"Posterous comparison is confusing and not descriptive",[80,84,88,91],{"id":81,"by":82,"text":83},"2132998","roxstar","I don't understand, what is the posterous of customer support?",{"id":85,"by":86,"text":87},"2133067","ramanujam","I think it is better to build your own brand name rather than relying on another one. An 'autoupdating FAQ system' is a better description\u002Ftagline than calling it Posterous for…",{"id":89,"by":70,"text":90},"2133145","I don't understand what \"Posterous for support\" means. Posterous is a blog, how can I use that for support? Also, how does this autoupdate? There's nothing on the front page…",{"id":92,"by":93,"text":94},"2133290","gaiusparx","Posterous is really not too well known outside of tech circle. Even for people who know and use it, more will think of it as a blog rather than \"email to blog\". To understand…",{"value":96,"source":66,"evidence":97},"Unclear what the product does from the front page",[98,102,103],{"id":99,"by":100,"text":101},"2133019","christopherslee","agree with the above, it's unclear to me if i'm outsourcing support or if this is like an autoupdating FAQ page?",{"id":89,"by":70,"text":90},{"id":104,"by":105,"text":106},"2133307","edmccaffrey","Lots of people not understanding what this is. Perhaps you could put up a help page.",[108],{"value":109,"source":66,"evidence":110},"Add a help page explaining the product",[111],{"id":104,"by":105,"text":106},[113],{"value":114,"source":66,"evidence":115},"Is it outsourcing support or an auto-updating FAQ?",[116],{"id":99,"by":100,"text":101},[118],{"value":119,"source":46,"evidence":120},"Zendesk",[121],{"id":49,"by":11,"text":50},{"comments":123,"answered":40,"key":124},9,[125,126,129],{"id":49,"text":50},{"id":127,"text":128},"2133022","Pretty much an autoupdating FAQ page. I was planing on emailing you with a demo, but you don't have your email in your profile. Email me at hajrice@gmail.com if you want a demo.",{"id":130,"text":131},"2133077","Hi there. Thanks for your comment and to be honest, this is still a test whether or not I should release this to the public and build it into a product. That being said, I…",{"commenters":33,"max_depth":41,"maker_replies":123,"first_comment_mins":133,"lifespan_hours":30},10,[135,137,138,139,141,143,144,145,148,150,151,152,154,155,158,163,165,169,171,174],[49,31,31,136,11,36],"project\u002Fneutral\u002Fidea",[81,36,40,136,82,31],[99,36,40,136,100,31],[127,36,31,140,11,36],"commenter\u002Fneutral\u002Fnone",[85,30,36,142,86,31],"project\u002Fcritical\u002Fdocs",[130,30,31,140,11,36],[89,30,36,142,70,31],[146,30,31,147,11,36],"2133165","project\u002Fneutral\u002Fdocs",[69,30,41,149,70,31],"project\u002Fpositive\u002Fidea",[73,30,41,149,74,31],[92,30,36,142,93,31],[153,30,31,140,11,36],"2133302",[104,40,36,142,105,31],[156,40,31,157,11,36],"2133315","maker\u002Fneutral\u002Fnone",[159,160,36,161,162,31],"2133151",4,"project\u002Fcritical\u002Fidea","krobertson",[164,160,31,140,11,36],"2133168",[166,41,36,167,168,31],"2133007","maker\u002Fcritical\u002Fdocs","bjoernw",[170,41,31,157,11,36],"2133011",[172,38,36,167,173,31],"2133006","kevinherron",[175,38,31,157,11,36],"2133010",[],[178,183,188,193,198,202],{"id":179,"name":180,"points":181,"category":182},"2131563","Fqwiki",96,"learning_science",{"id":184,"name":185,"points":186,"category":187},"2128752","WerdMerge",71,"languages",{"id":189,"name":190,"points":191,"category":192},"2134433","EDW",70,"finance_crypto",{"id":194,"name":195,"points":196,"category":197},"2122199","Punchd",52,"consumer_social",{"id":199,"name":200,"points":201,"category":197},"2132357","ioswebdevmusings.blogspot.com",48,{"id":203,"name":204,"points":205,"category":206},"2142085","Fireworks Mobile",38,"dev_tools",false,"v2",{"id":210,"name":5,"line":6,"ai":207,"cat":20,"year":13,"points":14,"comments":15,"rec":27,"s":211,"top":18,"kw":212,"maker":11,"domain":10,"tier":19,"attempts":31,"strip":213,"url":9,"mix":214,"praise":65,"objection":78,"sub":21},2132984,-0.43,[21,24,25,26],"03301010551010101010",[30,30,31,32],1793990870278]