[{"data":1,"prerenderedAt":490},["ShallowReactive",2],{"project-21559139":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":34,"aspects":35,"strip":45,"post_text":46,"what":47,"said":93,"maker_in_thread":212,"shape":222,"grid":226,"attempts":437,"same_week":451,"maker_shows":42,"maker_hidden":482,"reader_version":483,"card":484},"21559139","Chatwoot","Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat","title","Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat","https:\u002F\u002Fgithub.com\u002Fchatwoot\u002Fchatwoot","github.com","pranavrajs",1574014601,2019,417,79,47,2195,3,"legend","web_saas","customer support helpdesk","web_app",[24,25,26,27],"open source helpdesk","live chat support","intercom alternative","customer support software","curious",0.141,{"positive":31,"neutral":32,"mixed":18,"critical":33},11,24,5,43,{"performance":36,"execution":39,"design":40,"idea":41,"docs":43,"pricing":44},{"positive":37,"critical":38},0,2,{"positive":37,"critical":38},{"positive":18,"critical":37},{"positive":38,"critical":42},1,{"positive":37,"critical":37},{"positive":18,"critical":37},[37,33,37,37,37,42,33,42,18,33,18,18,33,18,18,33,18,18,18,37,37,37,42,37,18,42,18,37,33,37,18,37,18,37,33,33,33,33,18,42],null,{"problem":48,"audience":55,"pricing":59,"motivation":67,"time_to_build":46,"stack":71,"openness":90,"stage":91,"team_size":92},{"value":49,"source":50,"evidence":51},"Helping businesses provide customer support through websites and social media channels","maker",[52],{"id":53,"by":11,"text":54},"21559197","Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social…",{"value":56,"source":50,"evidence":57},"Businesses needing customer support tools",[58],{"id":53,"by":11,"text":54},{"value":60,"source":50,"evidence":61},"Self-host free; hosted version planned",[62,63],{"id":53,"by":11,"text":54},{"id":64,"by":65,"text":66},"21562258","sojanofficial","Chatwoot Co-founder here: Thanks a lot for the support. A hosted version will be up by end of this month. Meanwhile, you can deploy the repo easily to heroku. Will be happy to…",{"value":68,"source":50,"evidence":69},"Revive a project shelved after failing, rather than letting the code rust",[70],{"id":53,"by":11,"text":54},[72,76,80,86],{"value":73,"source":50,"evidence":74},"Ruby on Rails",[75],{"id":53,"by":11,"text":54},{"value":77,"source":50,"evidence":78},"Vue.js",[79],{"id":53,"by":11,"text":54},{"value":81,"source":50,"evidence":82},"React",[83],{"id":84,"by":11,"text":85},"21563943","Thanks :) We started off with a theme which is using Bootstrap and the illustrations are created by mixing humaaans.com characters with undraw.co illustrations. The font we used…",{"value":87,"source":50,"evidence":88},"Gatsby",[89],{"id":84,"by":11,"text":85},"open_source","beta","team",{"praise":94,"objections":118,"requests":145,"questions":175,"alternatives":190},[95,107],{"value":96,"source":97,"evidence":98},"Open-source alternative to expensive support tools","commenter",[99,103],{"id":100,"by":101,"text":102},"21560296","tarr11","This is great. Intercom’s pricing is outrageous for small startups so I could this getting traction.",{"id":104,"by":105,"text":106},"21562905","rushils","This looks awesome, will watch for updates. I run a small nonprofit and we spend around 350\u002Fm on support services, would love to cut this cost!",{"value":108,"source":97,"evidence":109},"Clean, attractive design",[110,114],{"id":111,"by":112,"text":113},"21563278","jakaroo","I love the super clean design of your main website. Is that based off a template or made from scratch using UI library?",{"id":115,"by":116,"text":117},"21563153","outime","I’m glad to see open-source alternatives for this! Without judging how good or bad this technically is, I’m happy to see the devs made it visually appealing. Good job. My only…",[119,128,134],{"value":120,"source":50,"evidence":121},"Email support not yet finished",[122,125],{"id":123,"by":11,"text":124},"21559767","Thanks for the kind words. Please see my response below. > do you have a way to author FAQs Right now, we don't support it. We have FAQs and a documentation website in the…",{"id":126,"by":65,"text":127},"21561814","Chatwoot Co-Founder here: We are still working on email support. The feature is halfway done. It should be ready by the end of this month. progressing here on :…",{"value":129,"source":97,"evidence":130},"Missing features compared to Intercom and Zendesk",[131],{"id":132,"by":65,"text":133},"21561977","Chatwoot Co-Founder here: Thanks a lot for the support. Totally get your concern about \"Alternative\". In terms of the scope of features, we are still behind many of the current…",{"value":135,"source":97,"evidence":136},"Ruby on Rails may be slow and memory heavy",[137,141],{"id":138,"by":139,"text":140},"21564728","nickserv","You'll never make everyone happy... For me the fact that it's RoR as opposed to, say Go or Elixir is a big turn off, because I know it will be slow and eat up lots of RAM. For me…",{"id":142,"by":143,"text":144},"21563339","jonny383","I was hooked until I saw `rake`, at which point I was triggered _big time_. I'm just imagining the memory consumption of this behemoth.",[146,157,168],{"value":147,"source":97,"evidence":148},"Email channel support",[149,153],{"id":150,"by":151,"text":152},"21560055","scrollaway","Congratulations on the release. Wish you all the best with it, and will not hesitate to recommend it … but first, email 100% has to be supported. Should be as good as Intercom's…",{"id":154,"by":155,"text":156},"21561611","cordite","This being only chat, what about email support?",{"value":158,"source":97,"evidence":159},"Feature comparison and roadmap",[160,164],{"id":161,"by":162,"text":163},"21560737","artur_makly","Congrats on pivoting this to open. As an Intercom customer ( perhaps paying too much ), it would be very helpful to see a basic feature comparison table and ideally an…",{"id":165,"by":166,"text":167},"21560809","gremlinsinc","A full demo or feature list would be nice. For comparison to other options out there.",{"value":169,"source":97,"evidence":170},"Hosted version",[171],{"id":172,"by":173,"text":174},"21560782","alexnewman","omg I love you. I probably wont switch til you have a hosted version where I can pay you, sorry. Maybe you can launch one on heroku for me as a beta user and I'll pay you?",[176,183],{"value":177,"source":97,"evidence":178},"Load requirements and server sizing",[179],{"id":180,"by":181,"text":182},"21560489","cvg","Nice job! Have you done any load testing on it? Curious how much server to buy to run an instance with some usage.",{"value":184,"source":97,"evidence":185},"Whether bots are supported",[186],{"id":187,"by":188,"text":189},"21563878","dharma1","Very nice to have more open source choice. Is there a flow builder with GUI included for bots?",[191,198,205],{"value":192,"source":97,"evidence":193},"Zammad",[194],{"id":195,"by":196,"text":197},"21563501","keybits","Another great open source helpdesk in this space is Zammad https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad",{"value":199,"source":97,"evidence":200},"Zendesk",[201],{"id":202,"by":203,"text":204},"21561702","trynewideas","Email channels and pre-ticket forms are dealbreakers for being a Zendesk replacement. I can live without a lot of ZD's features (and be happier for it) but those two are table…",{"value":206,"source":97,"evidence":207},"Mattermost",[208],{"id":209,"by":210,"text":211},"21562760","nathan_f77","This is great! I'm using Intercom, but I know it's going to get very expensive over the next few years, so I will keep an eye on this project. I'm thinking about starting to run…",{"comments":213,"answered":18,"key":214},7,[215,216,219],{"id":53,"text":54},{"id":217,"text":218},"21559492","There are no other organizations which are using the project other than us. We use it on our homepage chatwoot.com and for our Facebook pages.",{"id":220,"text":221},"21559748","Hey, thanks for letting me know. I will fix it soon :) Looks like I forgot to add the action on the hamburger button.",{"commenters":223,"max_depth":224,"maker_replies":213,"first_comment_mins":31,"lifespan_hours":225},57,6,28,[227,229,233,237,241,243,246,249,252,255,257,261,263,267,269,273,275,279,283,285,287,289,292,294,297,300,302,304,306,309,310,311,313,316,319,322,325,328,331,334,337,339,342,345,349,352,354,356,357,358,362,363,365,367,371,374,376,380,383,386,387,391,395,398,400,403,406,409,412,415,418,421,423,424,428,430,431,433,435],[53,37,37,228,11,42],"maker\u002Fneutral\u002Fidea",[230,37,33,231,232,37],"21559397","maker\u002Fpositive\u002Fnone","joshmn",[234,37,37,235,236,37],"21560432","commenter\u002Fneutral\u002Fnone","edoceo",[238,37,37,239,240,37],"21562355","other\u002Fneutral\u002Fnone","chimen",[242,37,37,239,151,37],"21563237",[244,37,37,239,245,37],"21563263","obituary_latte",[247,37,37,239,248,37],"21568524","yellowapple",[250,37,37,235,251,37],"21560486","mushufasa",[253,37,37,235,254,37],"21561365","frequentnapper",[138,37,42,256,139,37],"project\u002Fcritical\u002Fperformance",[258,37,18,259,260,37],"21559401","project\u002Fneutral\u002Fnone","ceohockey60",[217,37,37,262,11,42],"maker\u002Fneutral\u002Fnone",[264,37,33,265,266,37],"21559645","project\u002Fpositive\u002Fnone","ron22",[268,37,18,262,65,37],"21562240",[270,37,42,271,272,37],"21559686","project\u002Fcritical\u002Fexecution","judge2020",[220,37,37,274,11,42],"maker\u002Fneutral\u002Fexecution",[276,37,18,277,278,37],"21559948","project\u002Fmixed\u002Fdesign","dlhavema",[280,37,33,281,282,37],"21559721","project\u002Fpositive\u002Fidea","jnathsf",[123,37,37,284,11,42],"project\u002Fneutral\u002Fexecution",[150,37,18,286,151,37],"project\u002Fmixed\u002Fexecution",[288,37,18,274,65,37],"21562218",[290,37,18,228,291,37],"21559853","vicnov",[293,37,37,228,11,42],"21559975",[295,37,37,235,296,37],"21562940","King-Aaron",[298,37,33,265,299,37],"21560326","stanislavb",[301,37,18,262,65,37],"21562188",[303,37,18,262,299,37],"21562221",[180,37,18,305,181,37],"project\u002Fneutral\u002Fperformance",[307,37,18,308,65,37],"21562249","maker\u002Fneutral\u002Fperformance",[172,37,33,281,173,37],[64,37,18,262,65,37],[165,37,18,312,166,37],"project\u002Fneutral\u002Fdocs",[314,37,18,315,65,37],"21562202","maker\u002Fneutral\u002Fdocs",[317,37,18,315,318,37],"21564380","mritchie712",[320,37,37,239,321,37],"21562118","dominotw",[323,37,37,239,324,37],"21563701","8bithero",[326,37,18,228,327,37],"21562191","izolate",[329,42,37,239,330,37],"21560786","brenden2",[332,42,37,239,333,37],"21561738","randomb_1979",[335,42,37,239,336,37],"21561908","xnyan",[338,42,37,239,333,37],"21562109",[340,42,37,239,341,37],"21562163","codegladiator",[343,42,37,239,344,37],"21564400","Seirdy",[346,42,42,347,348,37],"21562861","project\u002Fcritical\u002Fidea","robotmay",[350,42,37,239,351,37],"21563622","austhrow743",[353,42,37,239,344,37],"21564385",[355,42,37,239,344,37],"21564411",[161,38,18,312,162,37],[132,38,18,315,65,37],[359,18,18,360,361,37],"21560720","project\u002Fneutral\u002Fidea","mkohlmyr",[202,18,42,271,203,37],[364,18,18,284,361,37],"21561745",[366,18,18,228,65,37],"21562172",[368,369,37,239,370,37],"21559591",4,"mkagenius",[372,369,37,373,11,42],"21559805","maker\u002Fneutral\u002Fprivacy",[100,33,33,375,101,37],"project\u002Fpositive\u002Fpricing",[377,33,37,378,379,37],"21560725","other\u002Fneutral\u002Fpricing","burtonator",[381,33,37,378,382,37],"21561393","jawngee",[384,33,37,378,385,37],"21561432","omarchowdhury",[195,224,18,259,196,37],[388,224,37,389,390,37],"21564127","other\u002Fpositive\u002Fnone","ahofmann",[392,213,37,393,394,37],"21561763","other\u002Fneutral\u002Fidea","Techonomicon",[396,213,37,235,397,37],"21561946","jaxn",[209,399,18,259,210,37],8,[401,399,37,239,402,37],"21563120","justinclift",[404,399,37,239,405,37],"21564159","masonhensley",[407,399,37,239,408,37],"21565879","NickBusey",[115,410,18,411,116,37],9,"project\u002Fmixed\u002Fdocs",[413,410,33,414,65,37],"21564045","maker\u002Fpositive\u002Fdesign",[111,416,33,417,112,37],10,"project\u002Fpositive\u002Fdesign",[419,416,33,417,420,37],"21563449","losthobbies",[84,416,37,422,11,42],"maker\u002Fneutral\u002Fdesign",[104,31,33,375,105,37],[425,31,33,426,427,37],"21565302","maker\u002Fpositive\u002Fpricing","webofnithin",[154,429,18,360,155,37],12,[126,429,18,274,65,37],[187,432,18,360,188,37],13,[434,432,18,228,427,37],"21565358",[142,436,42,256,143,37],14,[438,439,442,446],{"id":4,"t":12,"points":14,"comments":15},{"id":440,"t":441,"points":213,"comments":18},"29500167",1639070373,{"id":443,"t":444,"points":445,"comments":18},"30741956",1647777775,20,{"id":447,"t":448,"points":449,"comments":450},"32980309",1664176188,101,26,[452,457,462,467,472,477],{"id":453,"name":454,"points":455,"category":456},"21561613","BrowserGap",253,"security_privacy",{"id":458,"name":459,"points":460,"category":461},"21587935","EasyDB",158,"data",{"id":463,"name":464,"points":465,"category":466},"21558343","2019",144,"ai",{"id":468,"name":469,"points":470,"category":471},"21545291","Schola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