[{"data":1,"prerenderedAt":170},["ShallowReactive",2],{"project-22153354":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":33,"aspects":34,"strip":37,"post_text":29,"what":38,"said":61,"maker_in_thread":105,"shape":113,"grid":116,"attempts":131,"same_week":132,"maker_shows":162,"maker_hidden":163,"reader_version":164,"card":165},"22153354","DialogBar","We Turned the HN FAQs into an FAQ-Bot","title","Show HN: We Turned the HN FAQs into an FAQ-Bot","https:\u002F\u002Fdialogbar.com\u002Fdemos\u002FMTA3.5Fzxtyft4vew_ada9aFla0LW0HA","dialogbar.com","yunusabd",1580060001,2020,9,7,2632,3028,87,"shown","ai","faq chatbot","web_app",[24,25,26,27],"faq bot","chatbot","customer support automation","question clustering","quiet",null,{"positive":31,"neutral":32,"mixed":32,"critical":32},0,1,3,{"design":35,"idea":36},{"positive":31,"critical":32},{"positive":31,"critical":31},[33,31,32,31,31,33,31],{"problem":39,"audience":46,"pricing":29,"motivation":54,"time_to_build":29,"stack":58,"openness":59,"stage":60,"team_size":59},{"value":40,"source":41,"evidence":42},"Lets websites answer basic visitor questions from their FAQ pages automatically","maker",[43],{"id":44,"by":11,"text":45},"22153434","We're building an automatic FAQ-bot and we wanted to try it out with the hacker news FAQs. The bot uses a model trained on FAQ pages and can answer basic user questions without…",{"value":47,"source":48,"evidence":49},"Website owners with FAQ pages","inferred",[50,51],{"id":44,"by":11,"text":45},{"id":52,"by":11,"text":53},"22159342","That's exactly what we're trying to do, to make it as general as possible, so that it can be used on any FAQ without additional training. The model used in the example was…",{"value":55,"source":41,"evidence":56},"Wanted to try the bot on the Hacker News FAQs",[57],{"id":44,"by":11,"text":45},[],"unknown","beta",{"praise":62,"objections":79,"requests":94,"questions":99,"alternatives":104},[63,71],{"value":64,"source":65,"evidence":66},"Animations are pretty cool","commenter",[67],{"id":68,"by":69,"text":70},"22169226","gitgud","The animations are pretty cool, but I was a bit confused and thought I could ask it any question... Maybe a little more information on the page would help, like a graphic showing…",{"value":72,"source":65,"evidence":73},"Idea of general, no-setup FAQ answering",[74,78],{"id":75,"by":76,"text":77},"22158925","ftreml","wonder if this works in real life without additional training phrases for an FAQ ?",{"id":52,"by":11,"text":53},[80,87],{"value":81,"source":65,"evidence":82},"Unclear that it turns FAQs into a bot, especially on mobile",[83,84],{"id":68,"by":69,"text":70},{"id":85,"by":69,"text":86},"22175492","It just wasn't immediately clear that the product turns FAQ's into a bot. I was on mobile, and I don't think you can see the FAQ image in the background like you can on desktop,…",{"value":88,"source":65,"evidence":89},"Users expected it to answer any question, not just FAQ questions",[90,91],{"id":68,"by":69,"text":70},{"id":92,"by":11,"text":93},"22179599","I see, that's kind of what we gathered from looking at the queries too. People are asking all kind of general questions, so we either have to make it more clear that this only…",[95],{"value":96,"source":65,"evidence":97},"Add more information on the page explaining the product",[98],{"id":68,"by":69,"text":70},[100],{"value":101,"source":65,"evidence":102},"Does it work without additional training phrases for an FAQ?",[103],{"id":75,"by":76,"text":77},[],{"comments":106,"answered":32,"key":107},4,[108,111,112],{"id":109,"text":110},"22169888","Thanks for the feedback, really appreciated! 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