[{"data":1,"prerenderedAt":435},["ShallowReactive",2],{"project-22464353":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":35,"aspects":36,"strip":43,"post_text":46,"what":47,"said":68,"maker_in_thread":154,"shape":164,"grid":169,"attempts":397,"same_week":398,"maker_shows":33,"maker_hidden":427,"reader_version":428,"card":429},"22464353","Support Examples","A collection of support replies to make your support stand out","title","Show HN: A collection of support replies to make your support stand out","http:\u002F\u002Fsupportexamples.com\u002F","supportexamples.com","sivaram636",1583156904,2020,198,83,282,3028,10,"notable","productivity","support reply templates","web_app",[24,25,26,27],"customer support","support replies","email templates","customer service","roasted",-0.628,{"positive":31,"neutral":32,"mixed":33,"critical":34},2,8,1,26,37,{"idea":37,"design":39,"execution":41,"pricing":42},{"positive":33,"critical":38},20,{"positive":40,"critical":31},0,{"positive":33,"critical":31},{"positive":40,"critical":40},[33,40,40,40,40,40,40,40,40,40,40,40,33,33,33,40,40,40,33,33,33,44,45,33,33,33,44,33,33,33,44,33,33,33,33,40,44,33,33,40],3,5,null,{"problem":48,"audience":54,"pricing":46,"motivation":61,"time_to_build":46,"stack":65,"openness":66,"stage":67,"team_size":66},{"value":49,"source":50,"evidence":51},"Support agents need better, more effective reply wording","maker",[52],{"id":53},"post",{"value":55,"source":56,"evidence":57},"Customer support teams","inferred",[58],{"id":59,"by":11,"text":60},"22465753","The plan is to create a place for customer support heroes to share and learn from each other.",{"value":62,"source":50,"evidence":63},"Create a place for customer support heroes to share and learn from each other",[64],{"id":59,"by":11,"text":60},[],"unknown","launched",{"praise":69,"objections":78,"requests":124,"questions":139,"alternatives":147},[70],{"value":71,"source":72,"evidence":73},"Useful for non-native English speakers as wording inspiration","commenter",[74],{"id":75,"by":76,"text":77},"22466918","agopaul","Thank you! As a non-native English speaker this is actually pretty useful. Of course I don't think this should be used as a copy\u002Fpaste solution but more for finding inspiration…",[79,102,113],{"value":80,"source":72,"evidence":81},"Replies feel patronising, insincere and generic",[82,86,90,94,98],{"id":83,"by":84,"text":85},"22465573","mjmasn","Might be a British\u002FAmerican difference but I found all of these incredibly patronising and insincere. You need empathy and sincerity to be good at customer service. At the very…",{"id":87,"by":88,"text":89},"22465658","vinaypai","Seems like a collection of generic corporate speak. Most of them are some variation on \"I'm so [sorry\u002Fhappy] that you had a [frustrating\u002Fgreat] experience with our product\".",{"id":91,"by":92,"text":93},"22465230","throwanem","They stand out as overly verbose and insincere, but I'm not sure that's something worth emulating.",{"id":95,"by":96,"text":97},"22465587","brianmcc","If \"standing out\" is your goal, sorry but generic boilerplate platitudes is not the way to go. I reckon the problem is this vague notion that exists about what \"professional\"…",{"id":99,"by":100,"text":101},"22468265","deeblering4","Yeah, no. The patronizing wall-of-text approach is terrible. Actual useful support replies can't really be scripted, because they are specific to the context of the request.",{"value":103,"source":72,"evidence":104},"Replies do not solve the actual problem",[105,109],{"id":106,"by":107,"text":108},"22468906","Animats","None of the answers shown have anything to do with fixing the problem. If I contact support, I want either a fix or a refund. See \"Bedbug letter\".[1] [1]…",{"id":110,"by":111,"text":112},"22468567","hnarn","As someone who have worked in support for a long time, these may do the trick for a non-technical customer base that isn't interested in anything but 75% therapy and 25% problem…",{"value":114,"source":72,"evidence":115},"Canned responses hurt authenticity and reduce trust",[116,120],{"id":117,"by":118,"text":119},"22473246","rkagerer","These canned responses totally miss the point. Good support comes from putting knowledgeable people who truly care on the front lines, and giving them the tools and authority to…",{"id":121,"by":122,"text":123},"22465390","geocrasher","I'm all in favor of reusing my own replies to customers as long as I customize them. I'm just saving myself some typing. I teach others to do this as a way to optimize their…",[125,132],{"value":126,"source":72,"evidence":127},"Fix HTTP access by redirecting to HTTPS",[128],{"id":129,"by":130,"text":131},"22465112","eganist","Hey sivaram636, can I request that you redirect port 80 to 443? You've already got TLS and HSTS enabled, but people can still use your site via HTTP, which is what you linked.…",{"value":133,"source":72,"evidence":134},"Collaborate on maintaining the list of responses",[135],{"id":136,"by":137,"text":138},"22468766","denster","Hey sivaram636, it'd be fun to collaborate on maintaining this list of responses & how it evolves over time. We've built a quick UI that shows the same dataset & would be…",[140],{"value":141,"source":72,"evidence":142},"Does a similar site exist for sales scripts",[143],{"id":144,"by":145,"text":146},"22468677","fudged71","Does a site like this exist for sales script?",[148],{"value":149,"source":50,"evidence":150},"marketingexamples.com for sales scripts",[151],{"id":152,"by":11,"text":153},"22472062","Found this https:\u002F\u002Fmarketingexamples.com\u002F :)",{"comments":155,"answered":44,"key":156},4,[157,160,163],{"id":158,"text":159},"22465711","Thanks for letting me know. I have added a force redirect to https :)",{"id":161,"text":162},"22482507","It's not loading for me. Do I need to do anything?",{"id":59,"text":60},{"commenters":165,"max_depth":166,"maker_replies":155,"first_comment_mins":167,"lifespan_hours":168},57,7,96,114,[170,174,178,181,184,188,191,193,196,199,202,204,206,208,210,212,215,218,221,223,226,229,232,234,237,240,243,245,248,251,254,255,258,261,263,266,268,270,273,277,279,281,283,284,287,288,291,295,297,298,302,304,307,310,313,317,320,322,326,329,332,333,336,339,341,345,349,350,352,356,357,362,364,367,371,374,377,379,383,386,390,393,395],[171,40,33,172,173,40],"22465191","project\u002Fcritical\u002Fidea","nkrisc",[175,40,40,176,177,40],"22465373","commenter\u002Fneutral\u002Fnone","this_is_not_you",[179,40,40,176,180,40],"22467253","ddingus",[182,40,40,176,183,40],"22465876","michaelt",[185,40,40,186,187,40],"22465890","other\u002Fneutral\u002Fnone","lbotos",[189,40,40,186,190,40],"22466067","kqr",[192,40,40,186,187,40],"22466158",[194,40,40,186,195,40],"22466275","wpietri",[197,40,40,186,198,40],"22467166","sdoering",[200,40,40,186,201,40],"22468401","jdlshore",[203,40,40,186,198,40],"22472712",[205,40,40,186,195,40],"22469261",[207,40,40,186,198,40],"22472714",[209,40,40,186,195,40],"22475451",[211,40,40,186,195,40],"22477356",[213,40,40,176,214,40],"22466786","tyler_crown",[216,40,40,186,217,40],"22470993","tjr225",[219,40,40,186,220,40],"22467060","vangelis",[222,40,40,186,173,40],"22467158",[224,40,40,186,225,40],"22468363","behringer",[227,40,40,176,228,40],"22465981","duxup",[230,40,40,186,231,40],"22468260","QuercusMax",[233,40,40,176,228,40],"22468279",[235,40,40,176,236,40],"22468417","dmd",[238,40,40,186,239,40],"22470506","roel_v",[241,40,33,172,242,40],"22465984","KineticLensman",[244,40,33,172,195,40],"22466366",[246,40,33,172,247,40],"22466960","Kalium",[249,33,33,172,250,40],"22466056","gigama",[252,33,40,176,253,40],"22471484","herodotus",[83,31,33,172,84,40],[256,31,40,186,257,40],"22466701","inetknght",[259,31,40,186,260,40],"22467179","karatestomp",[262,31,40,186,111,40],"22468529",[264,31,40,186,265,40],"22472702","totololo",[267,31,40,186,84,40],"22473451",[269,31,40,186,111,40],"22482445",[271,31,33,172,272,40],"22467094","admax88q",[274,31,44,275,276,40],"22469173","project\u002Fneutral\u002Fidea","zerkten",[278,31,40,186,180,40],"22470411",[280,44,33,172,180,40],"22467215",[91,155,33,282,92,40],"project\u002Fcritical\u002Fdesign",[95,45,33,172,96,40],[129,285,44,286,130,40],6,"maker\u002Fneutral\u002Fexecution",[158,285,40,286,11,33],[289,285,45,290,173,40],"22470615","maker\u002Fpositive\u002Fexecution",[292,285,44,293,294,40],"22465938","project\u002Fneutral\u002Fexecution","twic",[87,166,33,296,88,40],"project\u002Fcritical\u002Fexecution",[110,32,33,172,111,40],[299,300,33,172,301,40],"22466468",9,"thepete2",[303,300,44,275,180,40],"22470458",[305,18,33,296,306,40],"22469447","perlgeek",[121,308,44,309,122,40],11,"project\u002Fmixed\u002Fidea",[311,308,44,293,312,40],"22468914","josephwegner",[314,315,40,186,316,40],"22469866",12,"dimitar",[318,315,40,186,319,40],"22472030","anitil",[321,315,40,186,316,40],"22510400",[323,324,33,325,294,40],"22465961",13,"maker\u002Fcritical\u002Fidea",[136,327,44,328,137,40],14,"maker\u002Fneutral\u002Fidea",[330,327,33,282,331,40],"22468981","NewsAware",[161,327,40,296,11,33],[334,335,33,172,272,40],"22468160",15,[75,337,45,338,76,40],16,"project\u002Fpositive\u002Fidea",[117,340,33,172,118,40],17,[342,343,40,186,344,40],"22472321",18,"musiccog",[346,347,33,172,348,40],"22465568",19,"kuu",[59,347,40,328,11,33],[351,347,33,172,122,40],"22465940",[353,347,33,354,355,40],"22465967","project\u002Fcritical\u002Fnone","LandR",[99,38,33,172,100,40],[358,359,44,360,361,40],"22468085",21,"project\u002Fneutral\u002Fnone","telecuda",[106,363,33,172,107,40],22,[365,363,40,176,366,40],"22469718","bedosh",[368,369,40,176,370,40],"22469796",23,"Jommi",[372,369,44,373,180,40],"22470437","project\u002Fneutral\u002Fpricing",[375,369,40,376,370,40],"22471307","commenter\u002Fneutral\u002Fpricing",[378,369,40,176,180,40],"22471702",[380,381,33,172,382,40],"22465143",24,"johnthuss",[384,381,33,172,385,40],"22465176","defulmere",[387,388,33,354,389,40],"22465677",25,"erikbye",[391,34,40,186,392,40],"22469287","meristem",[144,394,40,186,145,40],27,[152,394,40,396,11,33],"maker\u002Fneutral\u002Fnone",[],[399,404,409,414,419,423],{"id":400,"name":401,"points":402,"category":403},"22441289","Profit 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