[{"data":1,"prerenderedAt":306},["ShallowReactive",2],{"project-26527268":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":35,"aspects":36,"strip":43,"post_text":46,"what":47,"said":89,"maker_in_thread":166,"shape":174,"grid":178,"attempts":267,"same_week":268,"maker_shows":45,"maker_hidden":298,"reader_version":299,"card":300},"26527268","Papercups","Open-source alternative to Intercom","title","Show HN: Papercups – Open-source alternative to Intercom","https:\u002F\u002Fpapercups.io\u002F","papercups.io","areichert",1616288168,2021,148,34,333,2533,14,"notable","web_saas","customer support chat","web_app",[24,25,26,27],"open source chat","customer support","intercom alternative","live chat widget","loved",0.237,{"positive":31,"neutral":32,"mixed":33,"critical":34},6,12,0,1,19,{"idea":37,"execution":38,"privacy":39,"design":40,"docs":42},{"positive":34,"critical":33},{"positive":34,"critical":33},{"positive":33,"critical":33},{"positive":41,"critical":34},2,{"positive":33,"critical":33},[44,33,33,45,33,33,33,33,45,44,33,45,45,45,33,33,34,45,45,33,45,45,33,44,33,44,45,33,44,33,45,33,45,44],5,3,null,{"problem":48,"audience":58,"pricing":67,"motivation":46,"time_to_build":46,"stack":79,"openness":86,"stage":87,"team_size":88},{"value":49,"source":50,"evidence":51},"Website visitor chat and customer support conversations, with team responses via dashboard or Slack","maker",[52,55],{"id":53,"by":11,"text":54},"26529806","Yup! To be honest, a lot of the smaller teams using Papercups with our Slack integration rarely need to interact with the admin dashboard if they don't want to. (But it turns out…",{"id":56,"by":11,"text":57},"26529772","We're pretty similar to Chatwoot in some ways - Kam described some differences here: https:\u002F\u002Fnews.ycombinator.com\u002Fitem?id=26503697 To reiterate some of the differences, or why…",{"value":59,"source":60,"evidence":61},"Small teams handling customer support chat","inferred",[62,63],{"id":53,"by":11,"text":54},{"id":64,"by":65,"text":66},"26530265","cowllin","Switched to Papercups from Drift a few months ago. Really like how dead-simple it is and the fact that we can reply and resolve customer threads right in Slack.",{"value":68,"source":69,"evidence":70},"Cloud hosted option, self-hosted option, and enterprise option exist","commenter",[71,75],{"id":72,"by":73,"text":74},"26533023","stevenicr","questions I had when looking at home and features page.. Is it encrypted? in transit? data at rest? I see 'enterprise option' for self clouding - guessing this means data is sent…",{"id":76,"by":77,"text":78},"26544996","cheeseblubber","We use https so its encrypted at transit. We host with heroku and fly.io. So we use their encryption policy for our cloud solution. We have papercups-eu.io which is hosted in…",[80],{"value":81,"source":50,"evidence":82},"Elixir",[83],{"id":84,"by":11,"text":85},"26531223","Yup! We talked about it a bit here: https:\u002F\u002Fserokell.io\u002Fblog\u002Felixir-in-production-papercups","open_source","launched","unknown",{"praise":90,"objections":104,"requests":119,"questions":131,"alternatives":143},[91,99],{"value":92,"source":69,"evidence":93},"Simple to use and set up",[94,95],{"id":64,"by":65,"text":66},{"id":96,"by":97,"text":98},"26531055","daveed","For what it's worth, I've been using Papercups for my projects for a few months and it's been super easy. Love it.",{"value":100,"source":69,"evidence":101},"Slack integration lets teams reply and resolve threads",[102,103],{"id":64,"by":65,"text":66},{"id":56,"by":11,"text":57},[105,112],{"value":106,"source":69,"evidence":107},"Missing Discord support",[108],{"id":109,"by":110,"text":111},"26530628","rexreed","Any plans for Discord support? We might be odd in that we've switched away from Slack to Discord.",{"value":113,"source":69,"evidence":114},"Landing page lacked screenshots",[115],{"id":116,"by":117,"text":118},"26527616","trungdq88","Why don’t you show screenshots of your demo in the landing page instead of those meaningless illustrations?",[120,124],{"value":121,"source":69,"evidence":122},"Discord support",[123],{"id":109,"by":110,"text":111},{"value":125,"source":69,"evidence":126},"Matrix connectivity",[127],{"id":128,"by":129,"text":130},"26528952","anthony_barker","Why not matrix connectivity?",[132,136],{"value":133,"source":69,"evidence":134},"Is data encrypted and where is it hosted",[135],{"id":72,"by":73,"text":74},{"value":137,"source":69,"evidence":138},"Why Elixir was chosen",[139],{"id":140,"by":141,"text":142},"26530514","AbuAssar","I’m curious about why did they chose elixir to build papercups",[144,155,162],{"value":145,"source":69,"evidence":146},"Chatwoot",[147,151],{"id":148,"by":149,"text":150},"26528369","throwinawaysoon","been using chatwoot, which is opensource too. is this better?",{"id":152,"by":153,"text":154},"26529175","ayewo","Funny thing is, Chatwoot did their HN launch just 2 days ago [1], so I’m curious to see a head-to-head comparison between Papercups and Chatwoot, two nice-looking chat products…",{"value":156,"source":69,"evidence":157},"Chatlio",[158],{"id":159,"by":160,"text":161},"26528907","Griffinsauce","Yes. https:\u002F\u002Fchatlio.com\u002F Creates a short-lived channel per chat. It works well in terms of sharing responsibilities with a team and allowing people to jump in easily. I did feel…",{"value":163,"source":69,"evidence":164},"Drift",[165],{"id":64,"by":65,"text":66},{"comments":167,"answered":44,"key":168},9,[169,172,173],{"id":170,"text":171},"26529784","Thanks Satam! We're always happy to chat :)",{"id":53,"text":54},{"id":84,"text":85},{"commenters":175,"max_depth":45,"maker_replies":167,"first_comment_mins":176,"lifespan_hours":177},24,78,68,[179,183,187,189,193,195,197,200,202,204,208,209,211,213,216,217,218,220,224,228,230,233,234,238,241,243,246,249,251,255,257,259,261,264],[180,33,44,181,182,33],"26528124","maker\u002Fpositive\u002Fnone","Satam",[184,33,33,185,186,33],"26529260","other\u002Fneutral\u002Fnone","gervwyk",[170,33,33,188,11,34],"maker\u002Fneutral\u002Fnone",[190,34,45,191,192,33],"26528878","project\u002Fneutral\u002Fidea","butz",[159,34,33,194,160,33],"other\u002Fneutral\u002Fidea",[53,34,33,196,11,34],"project\u002Fpositive\u002Fidea",[198,34,33,194,199,33],"26530316","bashbjorn",[201,34,33,185,73,33],"26532956",[140,41,45,203,141,33],"project\u002Fneutral\u002Fexecution",[205,41,44,206,207,33],"26530956","project\u002Fpositive\u002Fexecution","brightball",[84,41,33,203,11,34],[72,45,45,210,73,33],"project\u002Fneutral\u002Fprivacy",[76,45,45,212,77,33],"maker\u002Fneutral\u002Fprivacy",[148,214,45,215,149,33],4,"project\u002Fneutral\u002Fnone",[152,214,33,185,153,33],[56,214,33,191,11,34],[116,44,34,219,117,33],"project\u002Fcritical\u002Fdesign",[221,44,45,222,223,33],"26528069","project\u002Fneutral\u002Fdesign","sgrove",[225,44,45,226,227,33],"26528446","project\u002Fneutral\u002Fdocs","voiper1",[229,44,33,222,11,34],"26529720",[231,44,45,232,77,33],"26530895","maker\u002Fneutral\u002Fdesign",[128,31,45,191,129,33],[235,31,33,236,237,33],"26531952","commenter\u002Fneutral\u002Fnone","riffic",[64,239,44,240,65,33],7,"project\u002Fpositive\u002Fdesign",[242,239,33,181,11,34],"26530313",[96,244,44,245,97,33],8,"project\u002Fpositive\u002Fnone",[247,167,45,191,248,33],"26530608","barefeg",[250,167,33,226,11,34],"26530647",[252,253,44,196,254,33],"26530221",10,"gurleen_s",[256,253,33,188,11,34],"26530307",[109,258,45,191,110,33],11,[260,258,33,203,11,34],"26530658",[262,258,45,203,263,33],"26546867","FractalHQ",[265,32,44,240,266,33],"26560094","ChrisArchitect",[],[269,274,279,284,288,293],{"id":270,"name":271,"points":272,"category":273},"26568014","Practical Go Lessons",919,"languages",{"id":275,"name":276,"points":277,"category":278},"26503572","Sorted CSS Colors",559,"dev_tools",{"id":280,"name":281,"points":282,"category":283},"26537734","compiler.org",219,"learning_science",{"id":285,"name":286,"points":287,"category":278},"26554451","PyWebIO",200,{"id":289,"name":290,"points":291,"category":292},"26503715","LitiHolo",180,"hardware",{"id":294,"name":295,"points":296,"category":297},"26573930","Arc",175,"data",false,"v2",{"id":301,"name":5,"line":6,"ai":298,"cat":20,"year":13,"points":14,"comments":15,"rec":28,"s":302,"top":18,"kw":303,"maker":11,"domain":10,"tier":19,"attempts":33,"strip":304,"url":9,"mix":305,"praise":92,"objection":106,"sub":21},26527268,0.24,[24,25,26,27],"5003000035033300133033050530503035",[31,32,33,34],1793991025444]