[{"data":1,"prerenderedAt":459},["ShallowReactive",2],{"project-30422470":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":29,"sentiment":30,"stance_mix":31,"scored_comments":36,"aspects":37,"strip":47,"post_text":49,"what":50,"said":118,"maker_in_thread":239,"shape":252,"grid":256,"attempts":418,"same_week":423,"maker_shows":48,"maker_hidden":452,"reader_version":453,"card":454},"30422470","Really Simple Support","I rolled my own simple support \u002F Helpdesk SaaS aimed at Indie Hackers","title","Show HN: I rolled my own simple support \u002F Helpdesk SaaS aimed at Indie Hackers","https:\u002F\u002Freallysimplesupport.com","reallysimplesupport.com","gigamick",1645488514,2022,84,69,696,2570,28,"notable","web_saas","helpdesk and customer support","web_app",[24,25,26,27,28],"helpdesk","customer support","ticketing","indie hackers","support tickets","roasted",-0.45,{"positive":32,"neutral":33,"mixed":34,"critical":35},3,7,0,21,31,{"privacy":38,"performance":39,"design":41,"idea":43,"execution":44,"docs":46},{"positive":34,"critical":33},{"positive":34,"critical":40},2,{"positive":42,"critical":32},1,{"positive":40,"critical":32},{"positive":34,"critical":45},4,{"positive":34,"critical":40},[42,42,42,34,42,42,42,34,34,34,34,42,32,32,42,34,34,42,34,42,42,34,42,42,42,34,48,42,42,34,48,34,34,32,48,32,34,42,34,42],5,null,{"problem":51,"audience":58,"pricing":62,"motivation":70,"time_to_build":74,"stack":78,"openness":115,"stage":116,"team_size":117},{"value":52,"source":53,"evidence":54},"Support tools are either very expensive or poor for small businesses","maker",[55],{"id":56,"by":11,"text":57},"30422486","Started on this 4 nights ago and due to the intentional simplicity of it, I've decided it's good enough to put out there and start getting feedback. Over the past year or so I've…",{"value":59,"source":53,"evidence":60},"Indie hackers and bootstrappers",[61],{"id":56,"by":11,"text":57},{"value":63,"source":64,"evidence":65},"Paid, users asked to pay","commenter",[66],{"id":67,"by":68,"text":69},"30426249","samwillis","I understand the motivation to keep it in debug when you first put it online, but the HN community is rightly quite hawkish on this type of thing, it is a potentially massive…",{"value":71,"source":53,"evidence":72},"Maker needed a simple support tool for his own business",[73],{"id":56,"by":11,"text":57},{"value":75,"source":53,"evidence":76},"Started 4 nights before posting",[77],{"id":56,"by":11,"text":57},[79,86,93,102,109],{"value":80,"source":64,"evidence":81},"PHP",[82],{"id":83,"by":84,"text":85},"30423154","amanzi","I don't know much about Laravel or Symfony, but your error pages show a full stack trace with the source code of the PHP files. Might want to turn that off.",{"value":87,"source":64,"evidence":88},"Laravel",[89],{"id":90,"by":91,"text":92},"30423703","ceejayoz","The code revealed there is basically all open source Laravel framework stuff, but yeah, having APP_DEBUG=true turned on has potential to expose other more meaningful…",{"value":94,"source":53,"evidence":95},"Bootstrap 5",[96,99],{"id":97,"by":11,"text":98},"30426025","Actually its just Bootstrap5 :-)",{"id":100,"by":11,"text":101},"30426034","I'm just using bootstrap5 and the design (if you want to call it that lol) is my own. I don't believe css frameworks should be used for \"design\" so to speak, as in themes. I just…",{"value":103,"source":64,"evidence":104},"Stripe",[105],{"id":106,"by":107,"text":108},"30423179","heidilux","Dig the simplicity. I could get into this with some more customization. Also, yeah, your error page is on in production. Also... >You can’t create a portal session in live mode…",{"value":110,"source":53,"evidence":111},"Font Awesome",[112],{"id":113,"by":11,"text":114},"30425998","So odd that the pizza works and the flag doesn't. Same fontawesome package.","unknown","launched","solo",{"praise":119,"objections":140,"requests":173,"questions":197,"alternatives":212},[120,132],{"value":121,"source":64,"evidence":122},"Simple concept and clean design",[123,124,128],{"id":106,"by":107,"text":108},{"id":125,"by":126,"text":127},"30423855","thangngoc89","Kinda unrelated to the product but your landing looks really nice. Is it the default Bootstrap theme or a customized one? I see you use utilities classes like pt-1, pt-2, ...…",{"id":129,"by":130,"text":131},"30425987","shafyy","Really cool idea. I've been looking for something for this for a previous project, but didn't find anything. I think an important feature to replace Zendesk for many would be an…",{"value":133,"source":64,"evidence":134},"Fills a gap for an affordable alternative to Zendesk",[135,136],{"id":129,"by":130,"text":131},{"id":137,"by":138,"text":139},"30423879","agrafix","This is really cool, the missing functionality that I haven't added to https:\u002F\u002Fsupportpage.io\u002F yet :p",[141,146,153,160,167],{"value":142,"source":64,"evidence":143},"Debug mode exposes stack traces and source code",[144,145],{"id":83,"by":84,"text":85},{"id":67,"by":68,"text":69},{"value":147,"source":64,"evidence":148},"XSS vulnerability in comments",[149],{"id":150,"by":151,"text":152},"30424499","gregmolnar","There is an XSS vulnerability at the comments.",{"value":154,"source":64,"evidence":155},"Single VM hosting is risky",[156],{"id":157,"by":158,"text":159},"30426521","justinholmes","Also running on single VM in a GCP zone is a disaster waiting to happen.",{"value":161,"source":64,"evidence":162},"Core ticket functionality did not work for one tester",[163],{"id":164,"by":165,"text":166},"30426423","adjgc","I just created a dummy support ticket, but is not visible in dashboard. I refreshed it many times.. after few intervals too.. https:\u002F\u002Freallysimplesupport.com\u002Fdashboard Core…",{"value":168,"source":64,"evidence":169},"No email ticket creation",[170],{"id":171,"by":68,"text":172},"30426276","I don't believe you have added the ability to create tickets via email, that is essential. Consumers hate traditional ticket systems, they want to use email, and to be able to…",[174,178,189,193],{"value":175,"source":64,"evidence":176},"Create tickets via email",[177],{"id":171,"by":68,"text":172},{"value":179,"source":64,"evidence":180},"Add screenshots and clearer onboarding",[181,185],{"id":182,"by":183,"text":184},"30426157","dbbk","Some feedback: needs some screenshots. I'm not gonna invest time creating an account to try it out if I can't see in advance what it sort of looks like.",{"id":186,"by":187,"text":188},"30423970","dot_michael","I like the concept. Since users have to register to see the product, I think the landing page needs to be more informative. I was lost at \"3. Add the link to your page to your…",{"value":190,"source":64,"evidence":191},"Add an API",[192],{"id":129,"by":130,"text":131},{"value":194,"source":64,"evidence":195},"More customisation",[196],{"id":106,"by":107,"text":108},[198,205],{"value":199,"source":64,"evidence":200},"Who are the top competitors?",[201],{"id":202,"by":203,"text":204},"30424307","stanislavb","Who are your top competitors?",{"value":206,"source":64,"evidence":207},"Why build from scratch instead of using open source helpdesks?",[208],{"id":209,"by":210,"text":211},"30425215","throwaway81523","I haven't really looked around in this space but I've used zendesk which 1) sucked, and 2) once you ignore all the useless javascript effects, it didn't really seem to do much.…",[213,220,224,231,235],{"value":214,"source":64,"evidence":215},"FreeScout",[216],{"id":217,"by":218,"text":219},"30425473","njsubedi","You could have tried FreeScout by any chance?",{"value":221,"source":64,"evidence":222},"Zendesk",[223],{"id":209,"by":210,"text":211},{"value":225,"source":64,"evidence":226},"Freshdesk",[227],{"id":228,"by":229,"text":230},"30423637","peterxpark","i actually would love something like this but based on the site i can't tell exactly how it works. Do support tickets get created via a form or by emailing a support mailbox? I…",{"value":232,"source":64,"evidence":233},"HelpScout",[234],{"id":171,"by":68,"text":172},{"value":236,"source":64,"evidence":237},"supportpage.io",[238],{"id":137,"by":138,"text":139},{"comments":240,"answered":241,"key":242},26,6,[243,246,249],{"id":244,"text":245},"30425919","Hey thanks for this. Yeah I'm a bit cowboyish in that regard haha. I'll turnout off when I go to put it out into the world for real. For now I'm really appreciating the feedback…",{"id":247,"text":248},"30426560","Honestly, not looking for users - I'm looking for feedback, which I'm getting by the bucketload and it is amazing!",{"id":250,"text":251},"30426565","Debug turned off :-)",{"commenters":253,"max_depth":254,"maker_replies":240,"first_comment_mins":40,"lifespan_hours":255},30,8,57,[257,259,262,263,267,271,274,277,279,281,283,285,286,289,292,295,297,298,300,304,307,310,313,316,319,322,323,326,328,330,332,334,337,338,341,342,345,347,348,350,352,354,356,358,360,361,363,365,366,368,370,373,376,379,382,383,384,387,389,391,393,395,399,401,405,407,410,412,414],[83,34,42,258,84,34],"project\u002Fcritical\u002Fprivacy",[260,34,42,258,261,34],"30423687","jc_811",[90,34,42,258,91,34],[264,34,32,265,266,34],"30423804","project\u002Fneutral\u002Fperformance","jer0me",[268,34,42,269,270,34],"30423934","project\u002Fcritical\u002Fperformance","chrismorgan",[272,34,34,273,91,34],"30428336","commenter\u002Fneutral\u002Fperformance",[275,34,42,258,276,34],"30424554","dachryn",[244,34,34,278,11,42],"maker\u002Fneutral\u002Fprivacy",[67,34,42,280,68,34],"maker\u002Fcritical\u002Fprivacy",[282,34,42,258,158,34],"30426535",[247,34,34,284,11,42],"maker\u002Fneutral\u002Fnone",[157,34,42,269,158,34],[287,34,34,273,288,34],"30426563","stavros",[290,34,34,291,158,34],"30427568","commenter\u002Fneutral\u002Fnone",[293,34,34,294,288,34],"30427598","commenter\u002Fneutral\u002Fpricing",[296,34,34,273,270,34],"30427758",[250,34,34,278,11,42],[56,42,34,299,11,42],"project\u002Fpositive\u002Fidea",[301,42,42,302,303,34],"30422518","project\u002Fcritical\u002Fdesign","cuken",[305,42,34,306,11,42],"30422551","maker\u002Fneutral\u002Fdesign",[308,42,32,309,303,34],"30422664","project\u002Fneutral\u002Fdesign",[311,42,34,291,312,34],"30423633","aaaaaaaaata",[314,42,32,309,315,34],"30425078","captn3m0",[317,42,34,318,270,34],"30426086","other\u002Fneutral\u002Fdesign",[320,42,42,302,321,34],"30425335","878654Tom",[113,42,34,306,11,42],[324,42,34,325,270,34],"30426112","commenter\u002Fneutral\u002Fdesign",[327,42,34,284,11,42],"30425923",[329,42,34,325,270,34],"30425997",[331,42,34,306,11,42],"30422686",[217,42,42,333,218,34],"project\u002Fcritical\u002Fidea",[335,42,34,336,11,42],"30427033","maker\u002Fneutral\u002Fidea",[171,40,42,333,68,34],[339,40,34,340,11,42],"30426549","maker\u002Fpositive\u002Fnone",[182,32,42,302,183,34],[343,32,34,344,11,42],"30426544","maker\u002Fneutral\u002Fdocs",[346,32,34,306,11,42],"30435988",[150,45,42,258,151,34],[349,45,34,284,11,42],"30426004",[106,48,42,351,107,34],"project\u002Fcritical\u002Fexecution",[353,48,34,284,11,42],"30426044",[355,48,34,336,11,42],"30452585",[186,241,42,357,187,34],"project\u002Fcritical\u002Fdocs",[359,241,34,344,11,42],"30426041",[129,33,48,299,130,34],[362,33,34,336,11,42],"30426060",[364,33,34,284,11,42],"30452589",[209,254,42,333,210,34],[164,367,42,351,165,34],9,[369,367,42,351,165,34],"30426439",[371,367,34,372,11,42],"30426582","maker\u002Fneutral\u002Fexecution",[374,367,32,375,165,34],"30426824","project\u002Fneutral\u002Fexecution",[125,377,48,378,126,34],10,"project\u002Fpositive\u002Fdesign",[380,377,34,325,381,34],"30424699","jpoesen",[97,377,34,306,11,42],[100,377,34,306,11,42],[228,385,32,386,229,34],11,"project\u002Fneutral\u002Fidea",[388,385,34,291,312,34],"30423932",[390,385,34,375,11,42],"30426021",[137,392,48,299,138,34],12,[394,392,34,340,11,42],"30426010",[396,397,32,309,398,34],"30425483",13,"jonas21",[400,397,34,306,11,42],"30426007",[402,403,42,351,404,34],"30424838",14,"philliphaydon",[406,403,34,372,11,42],"30426037",[408,403,34,409,404,34],"30427395","commenter\u002Fneutral\u002Fexecution",[411,403,34,340,11,42],"30429614",[202,413,32,386,203,34],15,[415,416,42,357,417,34],"30425046",16,"sillycube",[419,420],{"id":4,"t":12,"points":14,"comments":15},{"id":421,"t":422,"points":42,"comments":34},"44769000",1754152605,[424,429,434,439,443,447],{"id":425,"name":426,"points":427,"category":428},"30399881","Judy Records",698,"data",{"id":430,"name":431,"points":432,"category":433},"30408434","Rotator",659,"games",{"id":435,"name":436,"points":437,"category":438},"30440828","Simula One",463,"hardware",{"id":440,"name":441,"points":442,"category":428},"30417411","google-drive-to-sqlite",305,{"id":444,"name":445,"points":446,"category":438},"30446960","endless-sphere.com",304,{"id":448,"name":449,"points":450,"category":451},"30440275","Supernotes 2",251,"productivity",false,"v2",{"id":455,"name":5,"line":6,"ai":452,"cat":20,"year":13,"points":14,"comments":15,"rec":29,"s":30,"top":18,"kw":456,"maker":11,"domain":10,"tier":19,"attempts":40,"strip":457,"url":9,"mix":458,"praise":121,"objection":142,"sub":21},30422470,[24,25,26,27,28],"1110111000013310010110111051105003530101",[32,33,34,35],1794036617249]