[{"data":1,"prerenderedAt":155},["ShallowReactive",2],{"project-3621929":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":9,"maker":10,"posted_at":11,"year":12,"points":13,"comments":14,"rank_in_year":15,"shown_in_year":16,"top":17,"tier":18,"category":19,"subcategory":20,"format":21,"keywords":22,"reception":27,"sentiment":9,"stance_mix":28,"scored_comments":30,"aspects":31,"strip":33,"post_text":35,"what":36,"said":64,"maker_in_thread":94,"shape":103,"grid":105,"attempts":116,"same_week":117,"maker_shows":146,"maker_hidden":147,"reader_version":148,"card":149},"3621929","django-knowledge","we open sourced our startup's help desk as django-knowledge.","title","Show HN: we open sourced our startup's help desk as django-knowledge.",null,"bryanh",1329935936,2012,26,5,800,1677,48,"shown","web_saas","help desk","library",[23,20,24,25,26],"django","knowledge base","open source","support","quiet",{"positive":29,"neutral":30,"mixed":29,"critical":29},0,1,{"pricing":32},{"positive":29,"critical":29},[29,34,29,29,29],3,"We had a lot of reasons we wanted to build our own help desk, the least of which (and easiest to mention) is that a three seat license to the top tier desk systems are well over $100\u002Fmo. Plus they were slowing us down quite a bit.\n\nRight now its only dependency is Django, it supports email alert for updates, has bundled style, a permission like public\u002Fprivate\u002Finternal status, optional anonymous questions\u002Fresponses, categories, searching, and a few more I've missed.\n\nWhat I'd like to do is: extend tests, class based views, parse incoming emails as questions & response (this is important for hel",{"problem":37,"audience":46,"pricing":9,"motivation":52,"time_to_build":9,"stack":56,"openness":61,"stage":62,"team_size":63},{"value":38,"source":39,"evidence":40},"Help desk licenses cost over $100\u002Fmo and slowed the team down; they wanted in-house error-tracking ties","maker",[41,43],{"id":42},"post",{"id":44,"by":10,"text":45},"3622181","This is a valid question which is why I was kind of hesitant to mention the price... I knew someone would mention this. That said, we definitely talked it over and there were a…",{"value":47,"source":48,"evidence":49},"Django developers and startups needing a support knowledge base","inferred",[50,51],{"id":42},{"id":44,"by":10,"text":45},{"value":53,"source":39,"evidence":54},"Avoid helpdesk license costs, tie into internal error data, marketing and developer goodwill",[55],{"id":44,"by":10,"text":45},[57],{"value":58,"source":39,"evidence":59},"Django",[60],{"id":42},"open_source","launched","company",{"praise":65,"objections":74,"requests":79,"questions":84,"alternatives":89},[66],{"value":67,"source":68,"evidence":69},"Looks nice; commenter plans to try it","commenter",[70],{"id":71,"by":72,"text":73},"3622121","ABS","looks pretty nice, will test it out as soon as I need a new one. Your premise begs the question though: how much time of how many people was spent developing this? what was the…",[75],{"value":76,"source":68,"evidence":77},"Questions whether build cost outweighs the license savings",[78],{"id":71,"by":72,"text":73},[80],{"value":81,"source":39,"evidence":82},"Parse incoming emails as questions and responses",[83],{"id":42},[85],{"value":86,"source":68,"evidence":87},"How much development time was spent versus the license cost",[88],{"id":71,"by":72,"text":73},[90],{"value":91,"source":39,"evidence":92},"Desk.com (formerly Assistly)",[93],{"id":44,"by":10,"text":45},{"comments":34,"answered":30,"key":95},[96,99,100],{"id":97,"text":98},"3621931","Some clickables. 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