[{"data":1,"prerenderedAt":544},["ShallowReactive",2],{"project-43158166":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":35,"aspects":36,"strip":45,"post_text":48,"what":49,"said":93,"maker_in_thread":296,"shape":308,"grid":313,"attempts":502,"same_week":507,"maker_shows":38,"maker_hidden":536,"reader_version":537,"card":538},"43158166","Libredesk","Open-source customer support desk. Single binary app","title","Show HN: Libredesk – Open-source customer support desk. Single binary app","https:\u002F\u002Fgithub.com\u002Fabhinavxd\u002Flibredesk","github.com","avr5500",1740395127,2025,376,75,128,3837,4,"legend","web_saas","customer support helpdesk","web_app",[24,25,26,27],"open source helpdesk","customer support","self-hosted support desk","zendesk alternative","mixed",0.186,{"positive":31,"neutral":32,"mixed":33,"critical":34},19,23,2,11,55,{"idea":37,"execution":39,"pricing":40,"design":42,"docs":43,"performance":44},{"positive":38,"critical":33},1,{"positive":38,"critical":33},{"positive":41,"critical":41},0,{"positive":38,"critical":33},{"positive":41,"critical":33},{"positive":38,"critical":41},[46,38,47,46,46,47,47,47,46,46,46,46,38,41,46,38,47,41,38,47,38,47,47,38,46,47,41,46,46,38,46,38,38,47,47,47,47,38,47,47],3,5,"Libredesk is a 100% free and open-source customer support desk, the backend is written in Go and the frontend is in Vue JS with ShadnCN for UI components.\n\nUnlike many \"open-core\" alternatives that lock essential features behind enterprise plans, Libredesk is fully open-source and plans to always stay this way.\n\nIt's in alpha (v0.1.0) right now, but there’s a working demo available. I built this because I wanted a truly open and self-hosted alternative to platforms like Chatwoot, Intercom, and Zendesk.\n\nWould love feedback, suggestions, and thoughts from the community.\n\nGitHub: https:\u002F\u002Fgithub.",{"problem":50,"audience":56,"pricing":57,"motivation":61,"time_to_build":56,"stack":65,"openness":90,"stage":91,"team_size":92},{"value":51,"source":52,"evidence":53},"Lack of truly open-source, self-hosted customer support desk alternatives to Chatwoot, Intercom, and Zendesk","maker",[54],{"id":55},"post",null,{"value":58,"source":52,"evidence":59},"Free and open source",[60],{"id":55},{"value":62,"source":52,"evidence":63},"Wanted a truly open, self-hosted alternative to Chatwoot, Intercom, and Zendesk",[64],{"id":55},[66,70,74,78,86],{"value":67,"source":52,"evidence":68},"Go backend",[69],{"id":55},{"value":71,"source":52,"evidence":72},"Vue JS frontend",[73],{"id":55},{"value":75,"source":52,"evidence":76},"ShadCN UI components",[77],{"id":55},{"value":79,"source":80,"evidence":81},"PostgreSQL","commenter",[82],{"id":83,"by":84,"text":85},"43192802","hamdouni","It still needs postgres and redis",{"value":87,"source":80,"evidence":88},"Redis",[89],{"id":83,"by":84,"text":85},"open_source","beta","solo",{"praise":94,"objections":132,"requests":183,"questions":225,"alternatives":259},[95,110,121],{"value":96,"source":80,"evidence":97},"Polished UI and fast loading demo",[98,102,106],{"id":99,"by":100,"text":101},"43192292","d1sxeyes","Looks great! Mobile experience is not great but I think it’s sensible not to focus on that yet, the number of users doing customer support from a mobile phone is pretty small,…",{"id":103,"by":104,"text":105},"43192240","Aeolun","Haven’t really seen anything else but it certainly loads fast!",{"id":107,"by":108,"text":109},"43192134","vishnumohandas","Looks amazing, great demo! nit: it'd be nice if we could resize the sections",{"value":111,"source":80,"evidence":112},"Single binary makes deployment easy",[113,117],{"id":114,"by":115,"text":116},"43192314","techn00","I love single binary apps, easy to deploy.",{"id":118,"by":119,"text":120},"43193746","srameshc","Nice name , looks great and very useful !! How you built a single binary of Go and Vue is very neat, I never thought about doing something like this.",{"value":122,"source":80,"evidence":123},"Fills gap for open-source helpdesk",[124,128],{"id":125,"by":126,"text":127},"43192213","teruakohatu","When I last looked, I couldn't find any truely open source solutions that could practically replace even a shared inbox. This looks like it could. Well done to the developer. And…",{"id":129,"by":130,"text":131},"43198713","OldMatey","Fantastic. This is far overdue and looks like a solid start. I have been particularly surprised by how few options there are in the CS space that are open source and options like…",[133,144,159,172],{"value":134,"source":80,"evidence":135},"AGPL license concerns",[136,140],{"id":137,"by":138,"text":139},"43195047","snvzz","Mandatory Affero GPL warning. Ensure you understand the license before deploying.",{"id":141,"by":142,"text":143},"43195226","rancar2","Chatwoot has a lot more features with its MIT license.",{"value":145,"source":80,"evidence":146},"Missing channels such as chat, WhatsApp, and Telegram",[147,151,155],{"id":148,"by":149,"text":150},"43198300","wiradikusuma","The UI looks good! I can't seem to find the channels it supports. Email? X? Instagram (IG) comments? A support desk is all about channel integrations, for example: - replying IG…",{"id":152,"by":153,"text":154},"43196854","yoeven","Are there plans for future integrations into messaging platforms like Whatsapp or Telegram?",{"id":156,"by":157,"text":158},"43192708","nh2","Looks great! It seems to be email only so far. Do you plan to add chat, like Intercom and Chatwoot have it?",{"value":160,"source":80,"evidence":161},"Unclear funding and monetisation plans",[162,165,168],{"id":163,"by":157,"text":164},"43192743","How do you plan to fund the development, if at all? For a project like this, a hosted version might be a nice idea if you eventually want to do something else than putting your…",{"id":166,"by":100,"text":167},"43192686","Lack of a monetisation strategy is a concern for folks who might worry that you end up running out of time\u002Fmotivation to work on it, which might be a roadblock to wide adoption…",{"id":169,"by":170,"text":171},"43193807","ddtaylor","What method do we have to fund this or ensure it can work for our needs.",{"value":173,"source":80,"evidence":174},"Installation documentation lacking",[175,179],{"id":176,"by":177,"text":178},"43196722","gregoriol","Interesting project! However, installation documentation is quite strange: it says \"requires postgres and redis to run\" but there is zero other information. Is there any version…",{"id":180,"by":181,"text":182},"43193429","fguerraz","This is great. Sadly, apart from “looking good”, there seems to be no documentation, or visible roadmap. So I can’t evaluate if it’s worth looking into or not. Keep up the good…",[184,196,204,211,218],{"value":185,"source":80,"evidence":186},"Integrations with Shopify, WhatsApp, Jira, and other tools",[187,191,195],{"id":188,"by":189,"text":190},"43195268","firefoxd","Kudos! We've encountered several customers that hated their help desk but couldn't move away. We've even considered building our own since we were in the business. But here comes…",{"id":192,"by":193,"text":194},"43193600","robertlagrant","Potential roadmap item: bidirectional sync with Jira (and others) so support requests can create\u002Fbe linked to Jira (etc) tickets, and see updates from them.",{"id":148,"by":149,"text":150},{"value":197,"source":80,"evidence":198},"Roadmap and to-do list toward v1.0",[199,203],{"id":200,"by":201,"text":202},"43193489","mattsimpson","Damn impressive start. Kudos! I am sure that if you posted a to-do list and roadmap to 1.0 you would get traction from the community to help finish it off, if you want. Hell, at…",{"id":180,"by":181,"text":182},{"value":205,"source":80,"evidence":206},"More robust SLA system",[207],{"id":208,"by":209,"text":210},"43196363","registeredcorn","It's a neat idea and I'd like to see how this evolves over time! Keep up the great work!! :) I do have notes\u002Ffeedback based off of what I see in the demo site: # SLA The SLA…",{"value":212,"source":80,"evidence":213},"Multilingual support",[214],{"id":215,"by":216,"text":217},"43194069","yashasolutions","Nice work. I cannot test the demo as it is down now but just wanted to share I have been using open source solution Zammad and I am pretty happy about it. It's fully open source…",{"value":219,"source":80,"evidence":220},"Knowledge base section",[221],{"id":222,"by":223,"text":224},"43193930","dinu99","Looks nice, congratulations. Can you add knowledgebase section? I'm looking for an alternative to freshdesk\u002Fzendesk. I would recommend monetizing this via hosted service like…",[226,237,245,252],{"value":227,"source":80,"evidence":228},"Does it support email and IMAP?",[229,233],{"id":230,"by":231,"text":232},"43200269","insane_dreamer","Nicely done. Canned responses (the ability to create\u002Fmanage\u002Finsert them) would be helpful. Does it support email? That would be key. The demo looks more focused on chat.",{"id":234,"by":235,"text":236},"43192437","oever","Does it support the scenario where part of the team is only on IMAP?",{"value":238,"source":80,"evidence":239},"Is there a hosted SaaS version or how is it funded?",[240,244],{"id":241,"by":242,"text":243},"43192495","pentacent_hq","Great job, that's looking very nice and polished already! Are you also planning to introduce a SaaS version of it?",{"id":163,"by":157,"text":164},{"value":246,"source":80,"evidence":247},"Does it have an API?",[248],{"id":249,"by":250,"text":251},"43196120","qwertox","This looks very promising. Does it have an API?",{"value":253,"source":80,"evidence":254},"How does a customer file a ticket?",[255],{"id":256,"by":257,"text":258},"43192562","truepath_app","I might be missing something obvious, but how does a customer file a ticket\u002Frequest?",[260,267,275,282,289],{"value":261,"source":80,"evidence":262},"Chatwoot",[263,266],{"id":264,"by":142,"text":265},"43195103","Chatwoot’s free hosted tier has limited data retention and only offers US-based data centers. However, its core functionality can be self-hosted anywhere under its MIT license.…",{"id":141,"by":142,"text":143},{"value":268,"source":80,"evidence":269},"Zammad",[270,274],{"id":271,"by":272,"text":273},"43193982","yorwba","I don't know how lightweight you're looking for, but you might also want to have a look at Zammad: https:\u002F\u002Fgithub.com\u002Fzammad\u002Fzammad I worked with a self-hosted deployment of it…",{"id":215,"by":216,"text":217},{"value":276,"source":80,"evidence":277},"FreeScout",[278],{"id":279,"by":280,"text":281},"43195318","aarreedd","Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https:\u002F\u002Ffreescout.net\u002F. They have cheap, one-time purchase plugins. Happy to pay a bit to keep the…",{"value":283,"source":80,"evidence":284},"OsTicket",[285],{"id":286,"by":287,"text":288},"43198887","remram","Looks good! I'm currently using OsTicket (PHP) with a small team. Pretty happy with it but could use more automation. What I like best about OsTicket is that I was able to…",{"value":290,"source":80,"evidence":291},"Frappe Helpdesk",[292],{"id":293,"by":294,"text":295},"43203706","rushabh","checkout https:\u002F\u002Ffrappe.io\u002Fhelpdesk",{"comments":34,"answered":297,"key":298},9,[299,302,305],{"id":300,"text":301},"43193594","Thank you! Adding a todo and a roadmap to v1.",{"id":303,"text":304},"43192540","No plans, cloud deployment platforms like Railway can take of it",{"id":306,"text":307},"43193239","> A hosted version need not necessarily target maximum money making. You could run it as a nonprofit whose goal is to ensure that the open-source project works well and lives…",{"commenters":309,"max_depth":310,"maker_replies":34,"first_comment_mins":311,"lifespan_hours":312},56,6,4102,101,[314,316,318,322,324,326,328,331,333,336,337,341,344,347,348,350,351,352,353,356,360,362,364,366,368,370,371,373,376,379,383,386,390,392,395,398,402,404,406,408,410,411,412,416,418,420,422,425,427,429,431,435,439,441,443,447,450,452,454,456,457,461,464,467,471,473,475,479,483,485,487,490,495,499],[188,41,46,315,189,41],"project\u002Fmixed\u002Fidea",[279,38,38,317,280,41],"project\u002Fcritical\u002Fidea",[319,38,46,320,321,41],"43197550","project\u002Fneutral\u002Fnone","alchemist1e9",[200,33,47,323,201,41],"project\u002Fpositive\u002Fnone",[300,33,41,325,11,38],"maker\u002Fneutral\u002Fnone",[192,46,46,327,193,41],"project\u002Fneutral\u002Fidea",[329,46,46,327,330,41],"43193989","phrotoma",[332,46,46,327,193,41],"43194131",[334,46,46,327,335,41],"43194952","rsyring",[125,18,47,323,126,41],[338,47,46,339,340,41],"43192548","project\u002Fneutral\u002Fexecution","potamic",[342,47,47,323,343,41],"43197601","codazoda",[345,310,47,323,346,41],"43192416","grzaks",[271,310,46,320,272,41],[241,349,46,320,242,41],7,[303,349,41,325,11,38],[163,349,46,320,157,41],[306,349,41,325,11,38],[354,349,46,355,157,41],"43194250","project\u002Fneutral\u002Fpricing",[357,349,41,358,359,41],"43194902","other\u002Fneutral\u002Fprivacy","Jolter",[264,349,38,361,142,41],"project\u002Fcritical\u002Fnone",[215,363,47,323,216,41],8,[365,363,41,325,11,38],"43194335",[99,297,38,367,100,41],"project\u002Fcritical\u002Fdesign",[369,297,41,325,11,38],"43192319",[166,297,46,355,100,41],[148,372,46,315,149,41],10,[374,34,38,367,375,41],"43193419","chrismorgan",[377,34,41,378,170,41],"43193798","commenter\u002Fneutral\u002Fnone",[380,381,47,323,382,41],"43193004",12,"darkwater",[118,384,47,385,119,41],13,"project\u002Fpositive\u002Fexecution",[387,384,41,388,389,41],"43193810","other\u002Fneutral\u002Fnone","KingOfCoders",[391,384,41,388,119,41],"43195033",[180,393,38,394,181,41],14,"project\u002Fcritical\u002Fdocs",[396,393,41,397,11,38],"43193590","maker\u002Fneutral\u002Fdocs",[399,400,46,327,401,41],"43192175",15,"mofirouz",[114,403,47,323,115,41],16,[83,403,38,405,84,41],"project\u002Fcritical\u002Fexecution",[286,407,47,323,287,41],17,[222,409,46,327,223,41],18,[293,409,46,320,294,41],[129,31,47,323,130,41],[413,414,41,388,415,41],"43194122",20,"calvinmorrison",[176,417,38,394,177,41],21,[419,417,41,397,11,38],"43196841",[152,421,46,327,153,41],22,[423,32,47,323,424,41],"43192757","ketan-10",[256,426,46,327,257,41],24,[428,426,41,320,11,38],"43192636",[230,430,46,327,231,41],25,[432,433,46,327,434,41],"43192720",26,"duckb",[436,437,46,325,438,41],"43200049",27,"rgbrgb",[156,440,46,327,157,41],28,[442,440,41,325,11,38],"43197239",[444,445,38,317,446,41],"43194899",29,"mouse_",[448,445,41,388,449,41],"43194923","rad_gruchalski",[169,451,46,320,170,41],30,[234,453,46,327,235,41],31,[137,455,38,361,138,41],32,[141,455,38,361,142,41],[458,455,41,459,460,41],"43195448","other\u002Fneutral\u002Fidea","mr-karan",[107,462,47,463,108,41],33,"project\u002Fpositive\u002Fdesign",[103,465,47,466,104,41],34,"project\u002Fpositive\u002Fperformance",[468,469,46,339,470,41],"43193866",35,"revskill",[249,472,47,323,250,41],36,[474,472,41,325,11,38],"43197233",[476,477,47,323,478,41],"43192143",37,"mjoin",[480,481,47,323,482,41],"43196698",38,"crazymoka",[208,484,38,405,209,41],39,[486,484,41,397,11,38],"43196632",[488,484,47,489,209,41],"43206477","maker\u002Fpositive\u002Fnone",[491,492,47,493,494,41],"43192287",40,"project\u002Fpositive\u002Fidea","TechDebtDevin",[496,497,47,489,498,41],"43194870",41,"curtisszmania",[500,497,41,378,501,41],"43206767","fifticon",[503,504],{"id":4,"t":12,"points":14,"comments":15},{"id":505,"t":506,"points":46,"comments":41},"43165357",1740433831,[508,513,518,523,528,532],{"id":509,"name":510,"points":511,"category":512},"43186406","Ballionaire",1581,"games",{"id":514,"name":515,"points":516,"category":517},"43158660","touchgrass.now",1203,"productivity",{"id":519,"name":520,"points":521,"category":522},"43120582","Sutro Tower Gaussian Splat",825,"creative",{"id":524,"name":525,"points":526,"category":527},"43121383","BadSeek",461,"ai",{"id":529,"name":530,"points":531,"category":512},"43183131","Breakout (roguelite)",412,{"id":533,"name":534,"points":535,"category":517},"43162340","corporate",392,false,"v2",{"id":539,"name":5,"line":6,"ai":536,"cat":20,"year":13,"points":14,"comments":15,"rec":28,"s":540,"top":18,"kw":541,"maker":11,"domain":10,"tier":19,"attempts":33,"strip":542,"url":9,"mix":543,"praise":96,"objection":134,"sub":21},43158166,0.19,[24,25,26,27],"3153355533331031501515513503313115555155",[31,32,33,34],1793991113659]