[{"data":1,"prerenderedAt":861},["ShallowReactive",2],{"project-44225352":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":9,"maker":10,"posted_at":11,"year":12,"points":13,"comments":14,"rank_in_year":15,"shown_in_year":16,"top":17,"tier":18,"category":19,"subcategory":20,"format":21,"keywords":22,"reception":27,"sentiment":28,"stance_mix":29,"scored_comments":33,"aspects":34,"strip":46,"post_text":48,"what":49,"said":67,"maker_in_thread":176,"shape":188,"grid":193,"attempts":822,"same_week":823,"maker_shows":190,"maker_hidden":852,"reader_version":853,"card":854},"44225352","Bugdrop","Most users won't report bugs unless you make it stupidly easy","title","Show HN: Most users won't report bugs unless you make it stupidly easy",null,"lakshikag",1749482208,2025,335,208,146,3837,4,"legend","dev_tools","bug reporting widget","web_app",[23,24,25,26],"bug reporting","feedback widget","user feedback","bug tracker","mixed",-0.194,{"positive":30,"neutral":31,"mixed":17,"critical":32},6,14,15,39,{"idea":35,"design":37,"privacy":39,"pricing":41,"execution":42,"docs":44,"performance":45},{"positive":36,"critical":17},2,{"positive":38,"critical":17},1,{"positive":40,"critical":38},0,{"positive":36,"critical":40},{"positive":40,"critical":43},3,{"positive":40,"critical":40},{"positive":40,"critical":38},[40,40,40,40,40,40,40,40,40,40,40,43,40,40,40,40,40,38,40,40,40,38,38,40,40,43,38,38,47,47,47,38,38,17,43,36,38,36,47,40],5,"Most feedback tools are built like people actually want to report bugs. They don’t. Unless you make it dead-simple, or better yet - a little fun.\n\nAfter shipping a few SaaS products, I noticed a pattern: Bugs? Yes. Bug reports? No.\n\nNot because users didn’t care but because reporting bugs is usually a terrible experience.\n\nMost tools want users to:\n\n* Fill out a long form\n\n* Enter their email\n\n* Describe a bug they barely understand\n\n* Maybe sign in or create an account\n\n* Then maybe submit it\n\nLet’s be real: no one’s doing that. Especially not someone just trying to use your product.\n\nSo I bu",{"problem":50,"audience":56,"pricing":9,"motivation":60,"time_to_build":9,"stack":64,"openness":65,"stage":66,"team_size":65},{"value":51,"source":52,"evidence":53},"Users rarely report bugs because existing feedback forms are cumbersome","maker",[54],{"id":55},"post",{"value":57,"source":52,"evidence":58},"SaaS developers who want bug reports from their users",[59],{"id":55},{"value":61,"source":52,"evidence":62},"Maker scratched their own itch after shipping SaaS products and seeing users not report bugs",[63],{"id":55},[],"unknown","launched",{"praise":68,"objections":88,"requests":131,"questions":152,"alternatives":164},[69,81],{"value":70,"source":71,"evidence":72},"Draggable bug icon concept is clever and fun to use","commenter",[73,77],{"id":74,"by":75,"text":76},"44226470","wittjeff","Just this week I was working on something similar but specifically for users who have disabilities, so they can more easily report issues to site owners. I also combined general…",{"id":78,"by":79,"text":80},"44225820","graypegg","I love the UI concept. Being able to point at a broken thing rather than try to uniquely describe the position\u002Fstate\u002Fpath to a broken thing is smart! Hooooever, \"bug\" could be a…",{"value":82,"source":71,"evidence":83},"Sane pricing",[84],{"id":85,"by":86,"text":87},"44228021","qingcharles","I love this. Especially the sane pricing. Only thing I would add is after submit it should allow you to enter an email address or something so that (a) the user can get updates…",[89,101,113,124],{"value":90,"source":71,"evidence":91},"Tooltip and bug wording unclear; users may not understand 'bug' or how to drag the icon",[92,96,97],{"id":93,"by":94,"text":95},"44229089","nailer","Bugdrop won't work for most users, since they don't real tooltips. 1. I load https:\u002F\u002Fbugdrop.app\u002F 2. The site days 'try bugdrop' and points to the left bottom corner. 3. I click…",{"id":78,"by":79,"text":80},{"id":98,"by":99,"text":100},"44225792","LanceJones","Congrats on shipping! Here's some quick feedback -- hope it's useful: 1. Is the little bug icon sufficiently visible? I'm not sure... 2. Do visitors automatically know what to do…",{"value":102,"source":71,"evidence":103},"Click on icon does nothing; submit button broken on Safari and icon does not move on mobile",[104,105,109],{"id":93,"by":94,"text":95},{"id":106,"by":107,"text":108},"44226115","sandbox01","Love this! That said, wanted to try it on your website, can't report a bug that the bug reporting doesn't work on Safari MacOS... the submit button does not do anything.",{"id":110,"by":111,"text":112},"44229195","bionhoward","FYI, there’s a bug with the bug, it doesn’t move on mobile",{"value":114,"source":71,"evidence":115},"Open bug reports attract spam and low-quality submissions",[116,120],{"id":117,"by":118,"text":119},"44225799","mmsc","The difficulty in reporting a bug comes from the friction required to filter the \"page doesn't work\" with no further explanation reports, or the \"my neighbour is a spy for the…",{"id":121,"by":122,"text":123},"44230782","groby_b","I think it's cool you built and shared it - grats on shipping. But you (or your users) are about to learn a few truths about bugs and users :) Foremost: unless your users pay for…",{"value":125,"source":71,"evidence":126},"Screenshots and console logs may expose sensitive information",[127],{"id":128,"by":129,"text":130},"44228906","SoftTalker","> screenshots, browser info, even console logs if they hit an error. Possibly disclosing sensitive information (which the user may not realize).",[132,140,144],{"value":133,"source":71,"evidence":134},"Let reporters leave an email for follow-up and progress updates",[135,136],{"id":85,"by":86,"text":87},{"id":137,"by":138,"text":139},"44225878","boricj","There's the other side of the coin of reporting bugs besides initial friction: if the user feels like the bug reports end up in a black hole, then they will disincentivized from…",{"value":141,"source":71,"evidence":142},"Include CSS class or surrounding context with the bug position",[143],{"id":98,"by":99,"text":100},{"value":145,"source":71,"evidence":146},"Clearer copy than 'bug' and 'stupidly easy'",[147,148],{"id":78,"by":79,"text":80},{"id":149,"by":150,"text":151},"44236185","infecto","“Stupidly easy” is bad copy imo. I honestly did not want to scroll through the front page after seeing it. In a sentence it does not have nice flow and from a business…",[153,160],{"value":154,"source":71,"evidence":155},"Where is the setup documentation and how is it added to a site",[156],{"id":157,"by":158,"text":159},"44225780","nemomarx","This sounds neat! Do you have a site that describes how it's added to an existing project?",{"value":161,"source":71,"evidence":162},"What happens to a report after it is filed",[163],{"id":137,"by":138,"text":139},[165,172],{"value":166,"source":71,"evidence":167},"Screen recorder tool with talking head video",[168],{"id":169,"by":170,"text":171},"44229385","rikroots","> Would love to hear if you’ve faced similar problems, and if this feels like something that would’ve helped in your own projects. Maybe people could combine this reporting…",{"value":173,"source":71,"evidence":174},"Hypothesis annotation and browser extension feedback",[175],{"id":74,"by":75,"text":76},{"comments":177,"answered":30,"key":178},10,[179,182,185],{"id":180,"text":181},"44232014","Thank you, Nailer. I'll definitely be doing some tweaking around that part.",{"id":183,"text":184},"44233945","Whitelist options are coming up :) You will be able to customize the tooltip (or remove it), change the Bugdrop branding to your own and more. I'm aware of the issue in mobile…",{"id":186,"text":187},"44231907","Hey graypegg, you're right about this. I'm thinking about changing the wording of the popup to something like “Something’s not working” or “Spot a problem?”",{"commenters":189,"max_depth":190,"maker_replies":177,"first_comment_mins":191,"lifespan_hours":192},147,7,40,195,[194,198,202,205,208,210,213,216,219,222,225,228,231,234,236,239,242,244,247,250,253,256,259,262,265,268,271,274,277,280,283,286,289,292,294,297,300,303,305,307,310,312,314,316,318,321,323,325,328,331,334,337,339,341,343,346,349,352,355,357,358,361,364,367,370,373,375,378,381,383,385,387,390,392,394,396,399,402,405,407,410,413,415,418,420,423,425,427,430,433,437,440,442,445,448,451,454,456,459,461,464,467,472,476,479,482,485,487,489,490,495,499,503,505,507,509,513,516,520,524,527,530,532,535,537,539,541,544,547,549,552,556,560,563,567,571,575,579,582,586,589,592,596,597,598,603,607,612,615,617,620,622,623,626,631,635,639,643,648,652,654,656,658,662,666,670,674,677,681,683,686,688,693,697,701,705,709,713,718,722,726,730,733,736,738,743,746,750,753,755,758,762,765,769,774,779,783,787,791,793,797,801,804,806,808,810,813,818],[195,40,40,196,197,40],"44231005","other\u002Fneutral\u002Fnone","AngryData",[199,40,40,200,201,40],"44231060","commenter\u002Fneutral\u002Fnone","selcuka",[203,40,40,200,204,40],"44233725","tonyedgecombe",[206,40,40,196,207,40],"44235135","RyanHamilton",[209,40,40,200,201,40],"44236918",[211,40,40,196,212,40],"44231936","pavel_lishin",[214,40,40,196,215,40],"44255797","al_borland",[217,40,40,196,218,40],"44232068","_345",[220,40,40,196,221,40],"44232188","handsclean",[223,40,40,196,224,40],"44233103","tobr",[226,40,40,196,227,40],"44236902","zerkten",[229,40,40,196,230,40],"44233935","throwaway81523",[232,40,40,200,233,40],"44236795","blueflow",[235,40,40,200,230,40],"44237259",[237,40,40,196,238,40],"44237402","sebk",[240,40,40,200,241,40],"44244705","vsl",[243,40,40,196,215,40],"44255740",[245,40,40,196,246,40],"44243745","vonunov",[248,38,40,196,249,40],"44227017","D13Fd",[251,38,40,196,252,40],"44228647","esafak",[254,38,40,200,255,40],"44229570","socalgal2",[257,38,40,200,258,40],"44229891","YetAnotherNick",[260,38,40,200,261,40],"44231633","hobs",[263,38,40,200,264,40],"44231725","cstrahan",[266,38,40,200,267,40],"44230229","sh34r",[269,38,40,200,270,40],"44255203","TuningYourCode",[272,38,40,196,273,40],"44228727","unclad5968",[275,38,40,196,276,40],"44229088","n_plus_1_acc",[278,38,40,196,279,40],"44231033","skgough",[281,38,40,196,282,40],"44231076","proactivesvcs",[284,38,40,196,285,40],"44233391","whatevaa",[287,38,40,200,288,40],"44237089","alpaca128",[290,38,40,200,291,40],"44247370","account42",[293,38,40,196,291,40],"44247389",[295,38,40,196,296,40],"44228777","PaulHoule",[298,38,40,196,299,40],"44230848","halpow",[301,38,40,200,302,40],"44231087","ryao",[304,38,40,200,299,40],"44234939",[306,38,40,200,302,40],"44242158",[308,38,40,200,309,40],"44244745","watwut",[311,38,40,200,302,40],"44245077",[313,38,40,200,291,40],"44246823",[315,38,40,200,302,40],"44251925",[317,38,40,200,291,40],"44255006",[319,38,40,196,320,40],"44232208","Aeolun",[322,38,40,196,309,40],"44244737",[324,38,40,196,291,40],"44246764",[326,38,40,196,327,40],"44267107","lukaslalinsky",[329,38,40,200,330,40],"44232657","inejge",[332,38,40,200,333,40],"44236077","calcifer",[335,38,40,200,336,40],"44236721","stalfosknight",[338,38,40,200,333,40],"44237642",[340,38,40,200,336,40],"44239272",[342,38,40,200,291,40],"44246855",[344,38,40,200,345,40],"44302417","freeone3000",[347,38,40,196,348,40],"44229817","neilv",[350,38,40,196,351,40],"44236135","amelius",[353,38,40,196,354,40],"44245743","charlieyu1",[356,38,40,196,215,40],"44255822",[117,36,40,196,118,40],[359,36,43,360,79,40],"44225989","project\u002Fneutral\u002Fidea",[362,36,40,200,363,40],"44226010","airza",[365,36,40,200,366,40],"44226078","Sohcahtoa82",[368,36,40,196,369,40],"44228905","keyringlight",[371,36,40,196,372,40],"44229892","Vilian",[374,36,40,196,204,40],"44233782",[376,36,40,196,377,40],"44235890","0points",[379,36,40,200,380,40],"44237118","pasc1878",[382,36,40,200,366,40],"44238414",[384,36,40,200,118,40],"44226943",[386,36,40,196,366,40],"44226035",[388,36,40,196,389,40],"44229874","ryandrake",[391,36,40,196,372,40],"44229960",[393,36,40,196,246,40],"44243922",[395,36,40,196,366,40],"44259700",[397,36,40,196,398,40],"44252108","mrguyorama",[400,36,40,196,401,40],"44231531","D-Coder",[403,36,40,196,404,40],"44233881","TeMPOraL",[406,36,40,196,246,40],"44243939",[408,36,40,200,409,40],"44236708","freehorse",[411,43,40,196,412,40],"44230898","drob518",[414,43,40,196,291,40],"44247637",[416,17,40,196,417,40],"44233669","supermatt",[419,17,40,196,204,40],"44233692",[421,17,40,196,422,40],"44243198","carefulfungi",[424,17,40,200,291,40],"44247748",[426,17,40,200,422,40],"44249213",[428,47,40,196,429,40],"44225982","cwillu",[431,30,40,196,432,40],"44230891","Havoc",[434,190,38,435,436,40],"44233426","project\u002Fcritical\u002Fdesign","tim1994",[438,190,40,196,439,40],"44233804","SunlitCat",[74,441,40,196,75,40],8,[128,443,38,444,129,40],9,"project\u002Fcritical\u002Fprivacy",[446,177,40,196,447,40],"44225975","cosmotic",[449,177,40,196,450,40],"44226111","lupusreal",[452,177,40,200,453,40],"44230563","bee_rider",[455,177,40,200,285,40],"44233483",[457,177,40,196,458,40],"44229101","0cf8612b2e1e",[460,177,40,196,372,40],"44229975",[462,463,40,196,302,40],"44231103",11,[465,466,40,196,291,40],"44246623",12,[468,469,40,470,471,40],"44229549",13,"other\u002Fpositive\u002Fdesign","briandoyle81",[473,31,40,474,475,40],"44227930","other\u002Fcritical\u002Fnone","_wire_",[477,31,40,196,478,40],"44229562","TheAceOfHearts",[480,31,40,196,481,40],"44230412","foobarchu",[483,31,40,200,484,40],"44230526","bdangubic",[486,31,40,196,453,40],"44230618",[488,31,40,200,481,40],"44230656",[169,32,40,196,170,40],[491,492,40,493,494,40],"44233233",16,"other\u002Fneutral\u002Fidea","Leo-thorne",[496,497,40,196,498,40],"44230152",17,"solarkraft",[500,501,40,493,502,40],"44229498",18,"ChrisMarshallNY",[93,504,38,435,94,40],19,[180,504,40,506,10,38],"maker\u002Fneutral\u002Fdesign",[508,504,43,506,94,40],"44237747",[510,511,40,196,512,40],"44236530",20,"kasajian",[149,514,38,515,150,40],21,"project\u002Fcritical\u002Fnone",[517,518,40,196,519,40],"44236281",22,"rbanffy",[521,522,40,196,523,40],"44225833",23,"pxtail",[525,522,40,196,526,40],"44225942","Supermancho",[528,522,40,200,529,40],"44225958","happyopossum",[531,522,40,200,526,40],"44226011",[533,522,40,196,534,40],"44226057","eastbound",[536,522,40,200,523,40],"44226218",[538,522,40,196,255,40],"44229652",[540,522,40,196,523,40],"44242167",[542,522,40,200,543,40],"44226197","StefanBatory",[545,522,40,200,546,40],"44226939","vorgol",[548,522,40,196,380,40],"44237738",[550,551,40,196,309,40],"44244728",24,[553,554,40,196,555,40],"44234277",25,"crossroadsguy",[557,558,43,559,409,40],"44236283",26,"maker\u002Fneutral\u002Fnone",[121,561,43,562,122,40],27,"project\u002Fmixed\u002Fidea",[564,565,40,196,566,40],"44233417",28,"erremerre",[568,569,40,196,570,40],"44232316",29,"paradox460",[572,573,38,435,574,40],"44233473",30,"csomar",[576,577,40,196,578,40],"44229177",31,"Animats",[580,577,40,196,581,40],"44229382","NooneAtAll3",[583,584,40,196,585,40],"44232347",32,"maeil",[78,587,43,588,79,40],33,"maker\u002Fmixed\u002Fdesign",[590,587,38,435,591,40],"44225881","gjsman-1000",[593,587,43,594,595,40],"44232664","project\u002Fmixed\u002Fdesign","leakycap",[183,587,40,506,10,38],[186,587,40,506,10,38],[599,600,38,601,602,40],"44233540",34,"project\u002Fcritical\u002Fidea","foxglacier",[604,605,40,196,606,40],"44244088",35,"theodpHN",[608,609,47,610,611,40],"44236354",36,"project\u002Fpositive\u002Fnone","jimkleiber",[613,614,40,196,255,40],"44229543",37,[616,614,40,200,595,40],"44232613",[98,618,43,619,99,40],38,"project\u002Fneutral\u002Fdesign",[621,618,40,506,10,38],"44231924",[110,33,40,196,111,40],[624,191,40,196,625,40],"44246138","spejson",[627,628,47,629,630,40],"44233360",41,"project\u002Fpositive\u002Fpricing","stevoski",[632,633,40,196,634,40],"44236204",42,"NAHWheatCracker",[636,637,40,196,638,40],"44230148",43,"dmitrygr",[640,641,40,196,642,40],"44236831",44,"endoblast",[644,645,43,646,647,40],"44225838",45,"project\u002Fneutral\u002Fnone","PhilippGille",[649,650,40,196,651,40],"44225879",46,"Rick76",[653,650,40,196,546,40],"44226911",[85,655,47,629,86,40],47,[657,655,40,559,10,38],"44231932",[659,660,40,196,661,40],"44251059",48,"ValdikSS",[663,664,40,196,665,40],"44227117",49,"kelipso",[667,668,40,196,669,40],"44236383",50,"bgro",[671,672,38,601,673,40],"44226913",51,"Oras",[106,675,38,676,107,40],52,"project\u002Fcritical\u002Fexecution",[678,675,43,679,680,40],"44226226","project\u002Fneutral\u002Fexecution","philk10",[682,675,38,676,107,40],"44239404",[684,675,40,685,10,38],"44240068","maker\u002Fneutral\u002Fexecution",[687,675,40,685,10,38],"44240077",[689,690,47,691,692,40],"44231218",53,"project\u002Fpositive\u002Fdesign","gpm",[694,695,40,196,696,40],"44236915",54,"davidmurdoch",[698,699,40,196,700,40],"44226033",55,"5040",[702,703,43,360,704,40],"44232878",56,"hulitu",[706,707,43,619,708,40],"44226073",57,"OsrsNeedsf2P",[710,711,40,196,712,40],"44236634",58,"jimmoores",[714,715,43,716,717,40],"44226049",59,"maker\u002Fneutral\u002Fdocs","Mystery-Machine",[719,720,40,196,721,40],"44230320",60,"shmerl",[723,724,40,196,725,40],"44241297",61,"Jzush",[727,728,40,196,729,40],"44230383",62,"rekabis",[157,731,43,732,158,40],63,"project\u002Fneutral\u002Fdocs",[734,731,43,732,735,40],"44225860","tln",[737,731,40,716,10,38],"44232002",[739,740,38,741,742,40],"44233346",64,"project\u002Fcritical\u002Fperformance","eabeezxjc",[744,740,40,196,745,40],"44236770","notTooFarGone",[747,748,43,360,749,40],"44226013",65,"lkeskull",[751,752,38,601,377,40],"44235845",66,[137,754,43,360,138,40],67,[756,754,40,757,10,38],"44232019","maker\u002Fneutral\u002Fidea",[759,760,38,676,761,40],"44233008",68,"theyinwhy",[763,764,40,196,634,40],"44236205",69,[766,767,40,196,768,40],"44245290",70,"ringeryless",[770,771,47,772,773,40],"44249003",71,"project\u002Fpositive\u002Fidea","dorianjp",[775,776,38,777,778,40],"44226074",72,"maker\u002Fcritical\u002Fnone","paxys",[780,781,38,601,782,40],"44233456",73,"eithed",[784,785,43,562,786,40],"44230673",74,"0xbadcafebee",[788,789,43,360,790,40],"44225830",75,"ashoeafoot",[792,789,40,757,10,38],"44232040",[794,795,47,772,796,40],"44226336",76,"OrvalWintermute",[798,799,40,196,800,40],"44225866",77,"I_dream_of_Geni",[802,799,40,196,803,40],"44225973","kccqzy",[805,799,40,196,800,40],"44226065",[807,799,40,474,803,40],"44226167",[809,799,40,196,534,40],"44225984",[811,799,40,196,812,40],"44226166","busymom0",[814,815,40,816,817,40],"44226118",78,"other\u002Fneutral\u002Fprivacy","dvh",[819,820,40,816,821,40],"44226358",79,"nicce",[],[824,829,833,837,842,847],{"id":825,"name":826,"points":827,"category":828},"44189329","Air Lab",497,"hardware",{"id":830,"name":831,"points":832,"category":828},"44241278","tsungxu.com",418,{"id":834,"name":835,"points":836,"category":19},"44238171","Chili3d",408,{"id":838,"name":839,"points":840,"category":841},"44249565","Spark",377,"languages",{"id":843,"name":844,"points":845,"category":846},"44226879","Munal OS",313,"infrastructure",{"id":848,"name":849,"points":850,"category":851},"44247029","Ikuyo",301,"productivity",false,"v2",{"id":855,"name":5,"line":6,"ai":852,"cat":19,"year":12,"points":13,"comments":14,"rec":27,"s":856,"top":17,"kw":857,"maker":10,"domain":858,"tier":18,"attempts":40,"strip":859,"url":-1,"mix":860,"praise":70,"objection":90,"sub":20},44225352,-0.19,[23,24,25,26],"","0000000000030000010001100311555114321250",[30,31,17,32],1793991122779]