[{"data":1,"prerenderedAt":257},["ShallowReactive",2],{"project-4452553":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":35,"aspects":36,"strip":42,"post_text":44,"what":45,"said":68,"maker_in_thread":160,"shape":165,"grid":168,"attempts":217,"same_week":218,"maker_shows":195,"maker_hidden":249,"reader_version":250,"card":251},"4452553","Gaglers","Simplest chat for platforms and marketplaces","title","Show HN: Simplest chat for platforms and marketplaces","http:\u002F\u002Fgaglers.com\u002Findex.php\u002Fblog\u002Fthe-simplest-chat-for-platforms-and-marketplaces\u002F","gaglers.com","bevenky",1346292667,2012,47,25,497,1677,30,"shown","web_saas","live chat for marketplaces","web_app",[24,25,26,27],"live chat","marketplace","seller buyer chat","customer support","curious",-0.124,{"positive":31,"neutral":32,"mixed":33,"critical":34},3,16,0,4,23,{"idea":37,"execution":39,"design":41},{"positive":38,"critical":33},2,{"positive":40,"critical":33},1,{"positive":33,"critical":34},[31,31,43,43,40,33,40,31,40,31,40,31,31,31,31,33,31,31,31,31,31,31,31,31,43],5,null,{"problem":46,"audience":58,"pricing":44,"motivation":44,"time_to_build":44,"stack":64,"openness":65,"stage":66,"team_size":67},{"value":47,"source":48,"evidence":49},"Buyers and sellers on marketplaces lack quick real-time chat before buying","commenter",[50,54],{"id":51,"by":52,"text":53},"4453228","nirajr","This is a wide open space, and I think a tool like this definitely adds a lot of value to engagement on e-commerce sites. Everytime I've bought an item on eBay, I've had…",{"id":55,"by":56,"text":57},"4453416","ad93611","Yes, that is exactly the problem we want to solve. Thanks Niraj!",{"value":59,"source":48,"evidence":60},"Sellers on platforms and marketplaces",[61],{"id":62,"by":56,"text":63},"4452629","Yes, this is for sellers at platforms and marketplaces to interact directly with their prospective buyers.",[],"unknown","launched","team",{"praise":69,"objections":74,"requests":110,"questions":118,"alternatives":144},[70],{"value":71,"source":48,"evidence":72},"Useful for buyers with pre-purchase questions on e-commerce sites",[73],{"id":51,"by":52,"text":53},[75,86,96,100],{"value":76,"source":48,"evidence":77},"Design copies Olark's look and feel",[78,82],{"id":79,"by":80,"text":81},"4452880","prezjordan","Very similar color scheme, layout, and design in general. Big no-no for me, but I applaud the effort.",{"id":83,"by":84,"text":85},"4453709","nostromo","Cheers for the MVP, but jeers for the copying of Olark's branding. I used to work for a business chat company and I bet moderation will be your biggest challenge. When you put an…",{"value":87,"source":48,"evidence":88},"Logo image quality is poor",[89,93],{"id":90,"by":91,"text":92},"4452874","tymekpavel","Why is the logo of such poor quality?",{"id":94,"by":91,"text":95},"4497870","It's not so much the design. Rather, the image quality is very low, like it's a fully compressed JPG? Just save it as a GIF or PNG.",{"value":97,"source":48,"evidence":98},"Moderation of open chat could be hard",[99],{"id":83,"by":84,"text":85},{"value":101,"source":48,"evidence":102},"Embedding in marketplace listings may not be allowed",[103,107],{"id":104,"by":105,"text":106},"4453265","minouye","How would you embed this in a marketplace listing? Pretty sure that'd be a no-no on eBay.",{"id":108,"by":56,"text":109},"4453356","eBay will have to deploy this for their marketplace.",[111],{"value":112,"source":48,"evidence":113},"Buyer-side support for IM clients",[114],{"id":115,"by":116,"text":117},"4453232","aacook","Olark and other live chat systems work well when you want to provide all of your own customer support... you're basically in the middle of the transaction. This doesn't scale too…",[119,130,137],{"value":120,"source":48,"evidence":121},"How does it differ from Olark?",[122,126],{"id":123,"by":124,"text":125},"4452600","suren","How is this different from Olark?",{"id":127,"by":128,"text":129},"4453216","nedwin","So it's different in that Olark can't be used by two sides of a marketplace without using a chat application like Adium and having accounts?",{"value":131,"source":48,"evidence":132},"How does it compare with Zendesk?",[133],{"id":134,"by":135,"text":136},"4453705","hessenwolf","How does this compare\u002Fcontrast with ZenDesk?",{"value":138,"source":48,"evidence":139},"Is there an open source alternative?",[140],{"id":141,"by":142,"text":143},"4455716","joyinsky","Does it exist something open source like this?",[145,152,156],{"value":146,"source":48,"evidence":147},"Olark",[148,149],{"id":123,"by":124,"text":125},{"id":150,"by":56,"text":151},"4452610","Olark cannot be used by sellers at Ebay or at Etsy for instance. Gagler is for people who sell at other websites like marketplaces and platforms.",{"value":153,"source":48,"evidence":154},"Zendesk",[155],{"id":134,"by":135,"text":136},{"value":157,"source":48,"evidence":158},"SnapEngage",[159],{"id":115,"by":116,"text":117},{"comments":40,"answered":33,"key":161},[162],{"id":163,"text":164},"4452593","People? I thought this was supposed to be for marketplaces right?",{"commenters":166,"max_depth":34,"maker_replies":40,"first_comment_mins":34,"lifespan_hours":167},13,264,[169,171,174,176,178,180,183,184,187,188,190,191,192,193,197,199,201,202,204,206,208,210,212,213,214],[115,33,31,170,116,33],"project\u002Fneutral\u002Fidea",[172,33,31,173,56,33],"4453319","project\u002Fneutral\u002Fexecution",[51,40,43,175,52,33],"project\u002Fpositive\u002Fidea",[55,40,43,177,56,33],"maker\u002Fpositive\u002Fidea",[83,38,40,179,84,33],"project\u002Fcritical\u002Fdesign",[181,38,33,182,56,33],"4453737","commenter\u002Fneutral\u002Fnone",[79,31,40,179,80,33],[185,31,31,186,56,33],"4452960","maker\u002Fneutral\u002Fdesign",[90,34,40,179,91,33],[189,34,31,186,56,33],"4453092",[94,34,40,179,91,33],[104,43,31,173,105,33],[108,43,31,173,56,33],[194,195,31,170,196,33],"4452563",6,"haxplorer",[198,195,31,170,56,33],"4452571",[163,195,33,200,11,40],"maker\u002Fneutral\u002Fidea",[62,195,31,170,56,33],[141,203,31,170,142,33],7,[134,205,31,170,135,33],8,[207,205,31,170,56,33],"4453766",[209,205,31,170,135,33],"4459161",[123,211,31,170,124,33],9,[150,211,31,170,56,33],[127,211,31,170,128,33],[215,211,43,216,56,33],"4453279","project\u002Fpositive\u002Fexecution",[],[219,224,229,234,239,244],{"id":220,"name":221,"points":222,"category":223},"4466883","GitHub résumé (resume.github.com)",301,"productivity",{"id":225,"name":226,"points":227,"category":228},"4459826","WikiLoopr",295,"learning_science",{"id":230,"name":231,"points":232,"category":233},"4462315","Mixest",219,"consumer_social",{"id":235,"name":236,"points":237,"category":238},"4460299","Beatmatic",130,"creative",{"id":240,"name":241,"points":242,"category":243},"4453967","Cycling Analytics",66,"dev_tools",{"id":245,"name":246,"points":247,"category":248},"4473121","javascript-async-callback",45,"languages",false,"v2",{"id":252,"name":5,"line":6,"ai":249,"cat":20,"year":13,"points":14,"comments":15,"rec":28,"s":253,"top":18,"kw":254,"maker":11,"domain":10,"tier":19,"attempts":33,"strip":255,"url":9,"mix":256,"praise":71,"objection":76,"sub":21},4452553,-0.12,[24,25,26,27],"3355101313133330333333335",[31,32,33,34],1793990884748]