[{"data":1,"prerenderedAt":297},["ShallowReactive",2],{"project-4534173":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":29,"sentiment":30,"stance_mix":31,"scored_comments":35,"aspects":36,"strip":47,"post_text":49,"what":50,"said":94,"maker_in_thread":183,"shape":192,"grid":194,"attempts":260,"same_week":261,"maker_shows":34,"maker_hidden":289,"reader_version":290,"card":291},"4534173","Firefly","Download-free screensharing for better customer support","title","Show HN: Download-free screensharing for better customer support","http:\u002F\u002Fusefirefly.com","usefirefly.com","dshipper",1347907777,2012,38,29,613,1677,37,"shown","web_saas","customer support software","web_app",[24,25,26,27,28],"co-browsing","customer support","screen sharing","javascript","browser sharing","mixed",-0.298,{"positive":32,"neutral":33,"mixed":32,"critical":34},2,8,7,19,{"idea":37,"execution":39,"performance":41,"docs":42,"privacy":44,"pricing":45,"design":46},{"positive":38,"critical":38},1,{"positive":40,"critical":32},0,{"positive":40,"critical":40},{"positive":40,"critical":43},3,{"positive":40,"critical":40},{"positive":40,"critical":40},{"positive":38,"critical":38},[40,43,40,43,40,48,43,38,40,43,40,38,40,38,43,40,38,40,43,43,38,40,43,40,48,38,43,38,43],5,null,{"problem":51,"audience":58,"pricing":64,"motivation":72,"time_to_build":49,"stack":79,"openness":91,"stage":92,"team_size":93},{"value":52,"source":53,"evidence":54},"Customer support screensharing requires downloads and is slow","maker",[55],{"id":56,"by":11,"text":57},"4534337","That's a great point, we're thinking about allowing you to record sessions down the line and re-use them. For many companies screensharing is an integral part of the support…",{"value":59,"source":53,"evidence":60},"Small and medium businesses running customer support",[61],{"id":62,"by":11,"text":63},"4534236","Hey guys, I'm Dan Shipper one of the co-founders of Firefly. Just to answer a few likely questions: 1. It's download free because it runs completely in the browser with…",{"value":65,"source":66,"evidence":67},"Paid subscription, about $30 per month plan mentioned, plus bulk packs","commenter",[68],{"id":69,"by":70,"text":71},"4535022","csense","Amazing product idea! You should also be able to buy connectivity by the hour. To me, this makes more sense than the bulk pack. I do like the idea of having a pricing option to…",{"value":73,"source":66,"evidence":74},"Make customer support screensharing less painful for customers and reps",[75],{"id":76,"by":77,"text":78},"4534250","pleahy","Thanks! After spending the summer building the product, we're really excited to publicly launch Firefly. Your comment definitely captures our mindset - how many times do you call…",[80,84],{"value":81,"source":53,"evidence":82},"JavaScript",[83],{"id":62,"by":11,"text":63},{"value":85,"source":66,"evidence":86},"SSL",[87],{"id":88,"by":89,"text":90},"4535135","meltzerj","Yes, we're always thinking about security and we take it very seriously. Great suggestions! As you guessed, we do use ssl to encrypt all transmission of data that powers the…","unknown","launched","company",{"praise":95,"objections":107,"requests":137,"questions":159,"alternatives":174},[96,103],{"value":97,"source":66,"evidence":98},"Business-focused, self-serve approach to an overlooked market",[99],{"id":100,"by":101,"text":102},"4534213","deepkut","Firefly fits in perfectly with the North Inc. (and Dan's) mentality, I love it: --1. Address an outdated market: customer support for enterprises. Business doesn't need to be…",{"value":104,"source":53,"evidence":105},"Download-free, runs in browser",[106],{"id":62,"by":11,"text":63},[108,123,130],{"value":109,"source":66,"evidence":110},"Called screensharing but only shares the browser page",[111,115,119],{"id":112,"by":113,"text":114},"4534259","petercooper","I think this is pretty cool but you're sharing a Web page rather than \"screen sharing\", right? That is, it's good for webapps but not for Excel, etc? It'd be cool if HTML5 got an…",{"id":116,"by":117,"text":118},"4534561","johnnymonster","Don't you feel that \"Screen-Sharing\" is a bit of a stretch? I don't see where I can share anything other than the current browser window's content. This would be confusing for…",{"id":120,"by":121,"text":122},"4534513","drivebyacct2","When I see headlines and webpages like this, I am instantly turned off. I know I'm in a minority spot, but there are conflicting claims. Screen-sharing and plugin-free are not…",{"value":124,"source":66,"evidence":125},"Demo video is slow and hard to follow",[126],{"id":127,"by":128,"text":129},"4534309","kcbanner","Sorry, but the demo video is almost unwatchable. Very slow paced, and when screenshots are show, they are quickly faded back out to a blue screen with some text. The narration is…",{"value":131,"source":66,"evidence":132},"Support calls may not need screensharing; written instructions preferred",[133],{"id":134,"by":135,"text":136},"4534318","NameNickHN","If there is a market for this, great. But even though I do user support on a daily basis, I don't see myself using this anytime soon. I rather create screen casts or take screen…",[138,145,151,155],{"value":139,"source":66,"evidence":140},"Clearer copy about browser-only sharing",[141,142],{"id":116,"by":117,"text":118},{"id":143,"by":89,"text":144},"4534785","We just changed the headline from \"screen sharing\" to \"browser-sharing\". Hopefully that will clear up the confusion.",{"value":146,"source":66,"evidence":147},"IP blocking to prevent call abuse",[148],{"id":149,"by":70,"text":150},"4535063","I hope you've thought about security. There should be a simple point-and-click way for agents to block call requests from a single end-user IP address or a range of IP addresses.…",{"value":152,"source":66,"evidence":153},"Hourly connectivity pricing",[154],{"id":69,"by":70,"text":71},{"value":156,"source":53,"evidence":157},"Session recording for reuse",[158],{"id":56,"by":11,"text":57},[160,167],{"value":161,"source":66,"evidence":162},"Is video chat planned?",[163],{"id":164,"by":165,"text":166},"4534308","sumukh1","If I remember correctly, one of the AngelHack winners did shared browsing paired with video chat. http:\u002F\u002Fsharebrowse.com\u002F Is video something you want to integrate or would you…",{"value":168,"source":66,"evidence":169},"Why requirejs and load times?",[170],{"id":171,"by":172,"text":173},"4534371","latchkey","Interesting service. Couple of small issues: #1. http:\u002F\u002Fusefirefly.com\u002Flearn-more (Our script tag will add a support button to the right side of every page it is installed on.) ……",[175,179],{"value":176,"source":53,"evidence":177},"GoInstant",[178],{"id":62,"by":11,"text":63},{"value":180,"source":66,"evidence":181},"ShareBrowse",[182],{"id":164,"by":165,"text":166},{"comments":33,"answered":48,"key":184},[185,186,189],{"id":62,"text":63},{"id":187,"text":188},"4534272","Technically it's co-browsing software. So basically what we do is grab the DOM from the customer side and transfer it to the representative's side. There's no screenshot involved…",{"id":190,"text":191},"4534316","We may do that in the future, but for now we're concentrated exclusively on screensharing.",{"commenters":193,"max_depth":43,"maker_replies":33,"first_comment_mins":33,"lifespan_hours":43},14,[195,197,199,201,202,203,205,207,209,212,215,218,220,223,225,227,230,232,235,237,239,241,242,247,250,252,254,256,259],[62,40,40,196,11,38],"project\u002Fneutral\u002Fidea",[112,40,43,198,113,40],"project\u002Fmixed\u002Fidea",[187,40,40,200,11,38],"project\u002Fpositive\u002Fprivacy",[164,40,43,196,165,40],[190,40,40,196,11,38],[100,38,48,204,101,40],"maker\u002Fpositive\u002Fidea",[76,38,43,206,77,40],"maker\u002Fneutral\u002Fidea",[171,32,38,208,172,40],"project\u002Fcritical\u002Fexecution",[210,32,40,211,11,38],"4534382","project\u002Fneutral\u002Fexecution",[213,32,43,214,89,40],"4534447","project\u002Fneutral\u002Fperformance",[216,32,40,217,172,40],"4534472","other\u002Fneutral\u002Fnone",[127,43,38,219,128,40],"project\u002Fcritical\u002Fdocs",[221,43,40,222,11,38],"4534324","maker\u002Fneutral\u002Fdocs",[149,224,38,208,70,40],4,[88,224,43,226,89,40],"project\u002Fneutral\u002Fprivacy",[228,48,40,217,229,40],"4535203","ck2",[116,231,38,219,117,40],6,[233,231,40,234,11,38],"4534610","project\u002Fneutral\u002Fdocs",[236,231,43,234,89,40],"4534778",[69,34,43,238,70,40],"project\u002Fmixed\u002Fpricing",[134,33,38,240,135,40],"project\u002Fcritical\u002Fidea",[56,33,40,196,11,38],[243,244,43,245,246,40],"4534226",9,"project\u002Fneutral\u002Fdesign","jongold",[248,244,40,249,11,38],"4534256","maker\u002Fpositive\u002Fdesign",[251,244,48,249,77,40],"4534257",[120,253,38,219,121,40],10,[255,253,43,222,77,40],"4534530",[257,253,38,258,121,40],"4534690","project\u002Fcritical\u002Fdesign",[143,253,43,234,89,40],[],[262,266,270,275,280,285],{"id":263,"name":264,"points":265,"category":20},"4538949","EasyPost",157,{"id":267,"name":268,"points":269,"category":20},"4517611","ScrollKit",131,{"id":271,"name":272,"points":273,"category":274},"4516576","Matches.js",96,"languages",{"id":276,"name":277,"points":278,"category":279},"4532754","Roll20",74,"games",{"id":281,"name":282,"points":283,"category":284},"4545078","Screenleap",59,"dev_tools",{"id":286,"name":287,"points":288,"category":20},"4540076","HN Tees",53,false,"v2",{"id":292,"name":5,"line":6,"ai":289,"cat":20,"year":13,"points":14,"comments":15,"rec":29,"s":293,"top":18,"kw":294,"maker":11,"domain":10,"tier":19,"attempts":40,"strip":295,"url":9,"mix":296,"praise":97,"objection":109,"sub":21},4534173,-0.3,[24,25,26,27,28],"03030531030101301033103051313",[32,33,32,34],1793990885378]