[{"data":1,"prerenderedAt":124},["ShallowReactive",2],{"project-45684178":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":29,"sentiment":30,"stance_mix":31,"scored_comments":15,"aspects":33,"strip":35,"post_text":36,"what":37,"said":64,"maker_in_thread":78,"shape":80,"grid":83,"attempts":86,"same_week":87,"maker_shows":116,"maker_hidden":117,"reader_version":118,"card":119},"45684178","ScreenAsk","Free Screen Recording Links for Customer Support","title","Show HN: ScreenAsk – Free Screen Recording Links for Customer Support","https:\u002F\u002Fscreenask.com","screenask.com","ladybro",1761238795,2025,22,1,1925,3837,51,"shown","web_saas","customer support tool","web_app",[24,25,26,27,28],"screen recording","customer support","support tickets","bug reporting","screen capture","quiet",null,{"positive":32,"neutral":32,"mixed":32,"critical":15},0,{"pricing":34},{"positive":32,"critical":15},[15],"Hey HN,\n\nMy name is Brett and I'm excited to share ScreenAsk with you today!\n\nScreenAsk makes it easy to collect screen recordings from your customers by simply sending a link.\n\nAt my SaaS company, we spend hours every week teaching customers to record their screen to show us support issues.\n\nThey have to sign up for a new tool, download and install it, create the recording, and then upload it somewhere to send it over…\n\nMost of the time spent on support wasn't fixing the issue but rather understanding it.\n\nI built ScreenAsk to solve this exact problem, making it simple to see what your custom",{"problem":38,"audience":44,"pricing":48,"motivation":57,"time_to_build":30,"stack":61,"openness":62,"stage":63,"team_size":62},{"value":39,"source":40,"evidence":41},"Support teams spend time understanding customer issues; customers find recording and sharing screens cumbersome","maker",[42],{"id":43},"post",{"value":45,"source":40,"evidence":46},"SaaS companies and their customer support teams",[47],{"id":43},{"value":49,"source":50,"evidence":51},"Free tier with 10 recordings per month; commenter says paid plan is $99 a month","commenter",[52,53],{"id":43},{"id":54,"by":55,"text":56},"45693345","pixel_popping","The product seems alright, but the pricing is honestly high, when landing on the website, it immediately shows that it's vibe-coded and it doesn't inspire trust to put $99 a month.",{"value":58,"source":40,"evidence":59},"Maker's SaaS company spent hours each week teaching customers to record screens for support issues",[60],{"id":43},[],"unknown","launched",{"praise":65,"objections":66,"requests":75,"questions":76,"alternatives":77},[],[67,71],{"value":68,"source":50,"evidence":69},"Pricing seems high, especially the $99 a month plan",[70],{"id":54,"by":55,"text":56},{"value":72,"source":50,"evidence":73},"Landing page looks vibe-coded, which reduces trust",[74],{"id":54,"by":55,"text":56},[],[],[],{"comments":32,"answered":32,"key":79},[],{"commenters":15,"max_depth":15,"maker_replies":32,"first_comment_mins":81,"lifespan_hours":82},1086,18,[84],[54,32,15,85,55,32],"project\u002Fcritical\u002Fpricing",[],[88,93,98,103,108,112],{"id":89,"name":90,"points":91,"category":92},"45706792","oxdraw",266,"dev_tools",{"id":94,"name":95,"points":96,"category":97},"45715055","MyraOS",247,"infrastructure",{"id":99,"name":100,"points":101,"category":102},"45731366","Bash Screensavers",246,"creative",{"id":104,"name":105,"points":106,"category":107},"45684689","Deadstack",188,"productivity",{"id":109,"name":110,"points":111,"category":102},"45721352","ISS in Real Time",165,{"id":113,"name":114,"points":115,"category":92},"45717724","vite-plugin-use-golang",158,2,false,"v2",{"id":120,"name":5,"line":6,"ai":117,"cat":20,"year":13,"points":14,"comments":15,"rec":29,"s":30,"top":18,"kw":121,"maker":11,"domain":10,"tier":19,"attempts":32,"strip":122,"url":9,"mix":123,"praise":-1,"objection":68,"sub":21},45684178,[24,25,26,27,28],"1",[32,32,32,15],1794036684592]