[{"data":1,"prerenderedAt":259},["ShallowReactive",2],{"project-6161236":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":35,"aspects":36,"strip":44,"post_text":45,"what":46,"said":73,"maker_in_thread":148,"shape":158,"grid":163,"attempts":215,"same_week":220,"maker_shows":32,"maker_hidden":251,"reader_version":252,"card":253},"6161236","Temper","Track customer happiness across all aspects of your business","title","Show HN: Track customer happiness across all aspects of your business","http:\u002F\u002Ftemper.io","temper.io","Shpigford",1375721615,2013,53,21,476,1739,28,"notable","web_saas","customer feedback and satisfaction tracking","web_app",[24,25,26,27],"customer happiness","customer satisfaction","customer feedback","customer experience","mixed",-0.159,{"positive":31,"neutral":32,"mixed":33,"critical":34},1,3,2,5,11,{"privacy":37,"docs":39,"design":40,"idea":41,"execution":42,"pricing":43},{"positive":38,"critical":38},0,{"positive":38,"critical":31},{"positive":31,"critical":31},{"positive":38,"critical":31},{"positive":38,"critical":31},{"positive":38,"critical":31},[32,31,38,38,34,38,32,38,32,38,38,31,32,38,31,31,38,32,31,38,38],null,{"problem":47,"audience":54,"pricing":65,"motivation":45,"time_to_build":45,"stack":70,"openness":71,"stage":72,"team_size":71},{"value":48,"source":49,"evidence":50},"Measuring how customers perceive all interactions with a company over time","maker",[51],{"id":52,"by":11,"text":53},"6161346","It's meant to track how your customers perceive all interactions with your company. So, how did that checkout experience make them feel? Was their interaction w\u002F the support…",{"value":55,"source":56,"evidence":57},"Businesses tracking customer experience","inferred",[58,61],{"id":59,"by":11,"text":60},"6163664","In time my friends, in time. :) The fact is, most customers (ie. the ones who actually fork over a credit card) don't care about a \"management team page\" for a product that…",{"id":62,"by":63,"text":64},"6162395","jnorthrop","I really like the concept and I'm a great use case for it. I'm the CTO of a membership-driven, professional association. Without happy members we don't exist, so measuring how we…",{"value":66,"source":67,"evidence":68},"Around $50 per month for customers","commenter",[69],{"id":59,"by":11,"text":60},[],"unknown","launched",{"praise":74,"objections":86,"requests":112,"questions":128,"alternatives":147},[75,82],{"value":76,"source":67,"evidence":77},"Great idea and execution with a beautiful landing page",[78],{"id":79,"by":80,"text":81},"6161379","dictum","Great idea and great execution; beautiful landing page. I think it would be nice to have the option of putting the tab on the sides (left and right) of a page, too. I've seen…",{"value":83,"source":67,"evidence":84},"Interesting concept with a strong use case for membership organisations",[85],{"id":62,"by":63,"text":64},[87,91,98,105],{"value":88,"source":67,"evidence":89},"No privacy policy on the site",[90],{"id":62,"by":63,"text":64},{"value":92,"source":67,"evidence":93},"No about or management team page",[94],{"id":95,"by":96,"text":97},"6163607","aasarava","Likewise, there's no About page or Management Team page that I could find. What are the backgrounds of the people running the company? Is the company a YC company? Has it…",{"value":99,"source":67,"evidence":100},"Pricing seems steep for what could be built in-house",[101],{"id":102,"by":103,"text":104},"6179908","PencilAndPaper","Just some first impressions about your pricing. Seems steep to me for something that I can whip together fairly fast myself (and I imagine most with JS skills could). Maybe I am…",{"value":106,"source":67,"evidence":107},"Red\u002Fgreen colour palette is hard for colour-blind users",[108],{"id":109,"by":110,"text":111},"6161888","jrbaldwin","Nice and clean, but your color palette needs another round of iteration – I like the overall tonal feel, but using red vs. green as opposite signifiers leaves a majority of the…",[113,117,124],{"value":114,"source":67,"evidence":115},"Add a support link on the home page",[116],{"id":79,"by":80,"text":81},{"value":118,"source":67,"evidence":119},"Manual paging or pause for screenshot carousel",[120],{"id":121,"by":122,"text":123},"6161397","evilstreak","How did your site make me feel? Intrigued and frustrated. I love looking at screenshots of apps and services to see how they work, what sort of information they expose, and what…",{"value":125,"source":67,"evidence":126},"Side tab placement option",[127],{"id":79,"by":80,"text":81},[129,136,143],{"value":130,"source":67,"evidence":131},"Is this an alternative to A\u002FB testing?",[132],{"id":133,"by":134,"text":135},"6161315","t0","Is this meant to be an alternative to A\u002FB testing?",{"value":137,"source":67,"evidence":138},"Does the happiness metric correlate with customer lifetime value?",[139],{"id":140,"by":141,"text":142},"6161386","noelwelsh","You still have the problem of distinguishing real changes in \"happiness\" with noise in your measurements, so the statistical techniques underlying A\u002FB testing are still useful…",{"value":144,"source":67,"evidence":145},"Who are the people running the company and is it funded or YC?",[146],{"id":95,"by":96,"text":97},[],{"comments":149,"answered":34,"key":150},7,[151,152,155],{"id":59,"text":60},{"id":153,"text":154},"6161385","Thanks for the kind words and great feedback! Lack of support link on home page isn't intentional. Just still working on a better \"page\" (instead of a simple email link).",{"id":156,"text":157},"6161473","Great feedback. Really appreciate that. The screenshots section was actually a last-minute addition this morning so definitely needs some work. I agree 100%. We haven't…",{"commenters":159,"max_depth":160,"maker_replies":149,"first_comment_mins":161,"lifespan_hours":162},12,6,14,177,[164,166,168,170,174,176,178,180,182,185,187,190,193,195,197,199,202,205,208,210,213],[62,38,32,165,63,38],"project\u002Fmixed\u002Fprivacy",[95,38,31,167,96,38],"maker\u002Fcritical\u002Fdocs",[59,38,38,169,11,31],"maker\u002Fneutral\u002Fnone",[171,38,38,172,173,38],"6164135","commenter\u002Fneutral\u002Fnone","hnriot",[79,31,34,175,80,38],"project\u002Fpositive\u002Fdesign",[153,31,38,177,11,31],"maker\u002Fneutral\u002Fdocs",[121,33,32,179,122,38],"project\u002Fmixed\u002Fdesign",[156,33,38,181,11,31],"maker\u002Fneutral\u002Fdesign",[183,32,32,177,184,38],"6162128","earino",[186,32,38,177,11,31],"6162154",[188,32,38,172,189,38],"6162709","tsiki",[109,191,31,192,110,38],4,"project\u002Fcritical\u002Fdesign",[133,34,32,194,134,38],"project\u002Fneutral\u002Fidea",[52,34,38,196,11,31],"maker\u002Fneutral\u002Fidea",[140,34,31,198,141,38],"project\u002Fcritical\u002Fidea",[200,160,31,201,103,38],"6164077","project\u002Fcritical\u002Fexecution",[203,160,38,204,11,31],"6164154","maker\u002Fneutral\u002Fexecution",[206,160,32,207,103,38],"6179825","project\u002Fneutral\u002Fexecution",[102,160,31,209,103,38],"project\u002Fcritical\u002Fpricing",[211,160,38,212,11,31],"6185375","commenter\u002Fneutral\u002Fpricing",[214,160,38,172,103,38],"6203623",[216,219],{"id":217,"t":218,"points":33,"comments":38},"5780596",1369755064,{"id":4,"t":12,"points":14,"comments":15},[221,226,231,236,241,246],{"id":222,"name":223,"points":224,"category":225},"6169040","Gmail",158,"languages",{"id":227,"name":228,"points":229,"category":230},"6159835","Distributed Homomorphic Encryption Adder",104,"security_privacy",{"id":232,"name":233,"points":234,"category":235},"6146665","google-drive-ocamlfuse",86,"infrastructure",{"id":237,"name":238,"points":239,"category":240},"6148137","Rails Performance Help",68,"dev_tools",{"id":242,"name":243,"points":244,"category":245},"6165913","adventureplaybook.com",47,"creative",{"id":247,"name":248,"points":249,"category":250},"6148672","Thyself.io",45,"productivity",false,"v2",{"id":254,"name":5,"line":6,"ai":251,"cat":20,"year":13,"points":14,"comments":15,"rec":28,"s":255,"top":18,"kw":256,"maker":11,"domain":10,"tier":19,"attempts":33,"strip":257,"url":9,"mix":258,"praise":76,"objection":88,"sub":21},6161236,-0.16,[24,25,26,27],"310050303001301103100",[31,32,33,34],1793990896833]