[{"data":1,"prerenderedAt":256},["ShallowReactive",2],{"project-6485387":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":14,"tier":18,"category":19,"subcategory":20,"format":21,"keywords":22,"reception":28,"sentiment":29,"stance_mix":30,"scored_comments":34,"aspects":35,"strip":41,"post_text":44,"what":45,"said":92,"maker_in_thread":171,"shape":173,"grid":176,"attempts":217,"same_week":218,"maker_shows":200,"maker_hidden":248,"reader_version":249,"card":250},"6485387","Accordive","Customer Context in your Inbox","title","Show HN: Accordive - Customer Context in your Inbox","http:\u002F\u002Fwww.accordive.com","accordive.com","joncalhoun",1380748024,2013,38,19,654,1739,"shown","web_saas","customer relationship management","web_app",[23,24,25,26,27],"customer context","gmail","crm","customer support","chrome extension","curious",-0.117,{"positive":31,"neutral":32,"mixed":33,"critical":33},1,10,2,15,{"pricing":36,"idea":38,"docs":39,"privacy":40},{"positive":31,"critical":37},0,{"positive":37,"critical":37},{"positive":37,"critical":37},{"positive":37,"critical":33},[42,42,43,37,37,42,42,42,42,42,42,42,42,42,31,42,37,31,37],3,5,null,{"problem":46,"audience":57,"pricing":66,"motivation":75,"time_to_build":44,"stack":79,"openness":90,"stage":91,"team_size":90},{"value":47,"source":48,"evidence":49},"Gives customer context inside the inbox without switching tools","inferred",[50,54],{"id":51,"by":52,"text":53},"6485532","scalhoun2005","Hey, I am the creator of Accordive. Thanks for the feedback! I have looked at the Raplets a bit but I wanted to make something that was a little easier to setup and would allow…",{"id":55,"by":52,"text":56},"6486614","Thanks! We only support javascript at the moment. Most of the data gets updated with the user on your site, so this was the logical first client since any backend would work with…",{"value":58,"source":59,"evidence":60},"Businesses handling customer email, especially non-technical users","commenter",[61,62],{"id":51,"by":52,"text":53},{"id":63,"by":64,"text":65},"6487071","russj","You need to do Zendesk, Desk, etc.. That's where this type of integration is really useful. Very few customer service orgs use gmail directly to assist customers.",{"value":67,"source":59,"evidence":68},"$5 for unlimited beta access, locked in until a month after beta ends",[69,72],{"id":70,"by":52,"text":71},"6486023","We had a lot of users emailing about the beta price so we decided to adjust the pricing to $5 for unlimited beta access. Would any of you prefer an integration with Sales Force,…",{"id":73,"by":52,"text":74},"6485553","Thanks for the feedback! We only charge you one time, then never again until a month after it leaves beta. This just locks you in at the discounted price and doesn't charge you…",{"value":76,"source":59,"evidence":77},"Wanted something easier to set up and less technical than Raplets or Gmail filters",[78],{"id":51,"by":52,"text":53},[80,84],{"value":81,"source":59,"evidence":82},"JavaScript",[83],{"id":55,"by":52,"text":56},{"value":85,"source":59,"evidence":86},"Chrome extension",[87],{"id":88,"by":52,"text":89},"6486010","It is never IN Google\u002FGmail. It is loaded via a chrome extension and injected in after Gmail loads.","unknown","beta",{"praise":93,"objections":112,"requests":132,"questions":142,"alternatives":155},[94,105],{"value":95,"source":59,"evidence":96},"Clean, well-designed interface",[97,101],{"id":98,"by":99,"text":100},"6485523","ateevchopra","1) I really loved the design. Its really clean and \"heavenly\". 2)Are you really gonna take money from people helping you in private beta ? I mean its good to give 50% off but…",{"id":102,"by":103,"text":104},"6485490","michaelmior","This looks pretty well-designed! Although I will add that you can achieve similar functionality if you code a Raplet[1] for Rapportive. (and it's free) [1]…",{"value":106,"source":59,"evidence":107},"Good idea for customer context",[108],{"id":109,"by":110,"text":111},"6486507","nchuhoai","This is not constructive comment, but this is a great idea! What languages\u002Fframeworks do you provide libraries for?",[113,117,128],{"value":114,"source":59,"evidence":115},"Gmail is rarely used by customer service orgs; needs Zendesk and similar integrations",[116],{"id":63,"by":64,"text":65},{"value":118,"source":59,"evidence":119},"Concerns about customer data being exposed to Google",[120,124],{"id":121,"by":122,"text":123},"6485980","jlgaddis","Can I pay you to never put my data into Google\u002FGmail, if I'm the customer of your customer?",{"id":125,"by":126,"text":127},"6487084","antoinec","What's wrong with telling the guy you bought something from what you paid and when?",{"value":129,"source":59,"evidence":130},"Paid private beta is questionable when early users give feedback",[131],{"id":98,"by":99,"text":100},[133,138],{"value":134,"source":59,"evidence":135},"Integrations with Salesforce, Zendesk, Desk.com, or Helpscout",[136,137],{"id":70,"by":52,"text":71},{"id":63,"by":64,"text":65},{"value":139,"source":59,"evidence":140},"Ruby, Python, PHP and plugin support",[141],{"id":55,"by":52,"text":56},[143,150],{"value":144,"source":59,"evidence":145},"Is it a light CRM built for Gmail?",[146],{"id":147,"by":148,"text":149},"6487025","gregpilling","In reading this I am not sure if it is specific to web services or could be used for any business with customer service needs. Is it basically a light CRM that is built to work…",{"value":151,"source":59,"evidence":152},"Does customer data get stored in Google?",[153,154],{"id":121,"by":122,"text":123},{"id":88,"by":52,"text":89},[156,160,164],{"value":157,"source":59,"evidence":158},"Rapportive Raplets",[159],{"id":102,"by":103,"text":104},{"value":161,"source":59,"evidence":162},"Gmail filters and searches",[163],{"id":51,"by":52,"text":53},{"value":165,"source":59,"evidence":166},"Zapier's paid beta approach",[167],{"id":168,"by":169,"text":170},"6485661","rzendacott","Zapier (YC S12) did something similar to determine demand for their initial product. I heard Bryan Helmig (co-founder) give a great talk on the subject, and it seemed to work…",{"comments":37,"answered":37,"key":172},[],{"commenters":32,"max_depth":42,"maker_replies":37,"first_comment_mins":174,"lifespan_hours":175},16,26,[177,179,181,184,186,190,192,194,196,197,199,202,203,205,206,209,211,214,215],[98,37,42,178,99,37],"maker\u002Fmixed\u002Fpricing",[73,37,42,180,52,37],"maker\u002Fneutral\u002Fpricing",[182,37,43,183,99,37],"6485578","maker\u002Fpositive\u002Fpricing",[168,37,37,185,169,37],"other\u002Fneutral\u002Fidea",[187,37,37,188,189,37],"6487001","commenter\u002Fneutral\u002Fpricing","d0m",[191,31,42,180,52,37],"6485572",[70,33,42,193,52,37],"maker\u002Fneutral\u002Fidea",[63,33,42,195,64,37],"project\u002Fneutral\u002Fidea",[109,42,42,193,110,37],[55,42,42,198,52,37],"project\u002Fneutral\u002Fdocs",[102,200,42,201,103,37],4,"project\u002Fmixed\u002Fidea",[51,200,42,193,52,37],[204,200,42,195,103,37],"6485651",[147,43,42,195,148,37],[121,207,31,208,122,37],6,"project\u002Fcritical\u002Fprivacy",[88,207,42,210,52,37],"project\u002Fneutral\u002Fprivacy",[212,207,37,213,122,37],"6492751","commenter\u002Fneutral\u002Fprivacy",[125,207,31,208,126,37],[216,207,37,213,122,37],"6492747",[],[219,224,229,234,239,244],{"id":220,"name":221,"points":222,"category":223},"6478793","hn-hiring-mapped",288,"data",{"id":225,"name":226,"points":227,"category":228},"6478117","Hiro",160,"productivity",{"id":230,"name":231,"points":232,"category":233},"6458538","mapsicon",157,"creative",{"id":235,"name":236,"points":237,"category":238},"6473904","doony",92,"dev_tools",{"id":240,"name":241,"points":242,"category":243},"6476957","Anomalous",50,"infrastructure",{"id":245,"name":246,"points":247,"category":19},"6481450","WiseCash",49,false,"v2",{"id":251,"name":5,"line":6,"ai":248,"cat":19,"year":13,"points":14,"comments":15,"rec":28,"s":252,"top":14,"kw":253,"maker":11,"domain":10,"tier":18,"attempts":37,"strip":254,"url":9,"mix":255,"praise":95,"objection":114,"sub":20},6485387,-0.12,[23,24,25,26,27],"3350033333333313010",[31,32,33,33],1793990898209]