[{"data":1,"prerenderedAt":195},["ShallowReactive",2],{"project-8115606":3},{"id":4,"name":5,"line":6,"line_source":7,"title":8,"url":9,"domain":10,"maker":11,"posted_at":12,"year":13,"points":14,"comments":15,"rank_in_year":16,"shown_in_year":17,"top":18,"tier":19,"category":20,"subcategory":21,"format":22,"keywords":23,"reception":27,"sentiment":28,"stance_mix":29,"scored_comments":34,"aspects":35,"strip":41,"post_text":44,"what":45,"said":75,"maker_in_thread":132,"shape":134,"grid":137,"attempts":160,"same_week":161,"maker_shows":42,"maker_hidden":187,"reader_version":188,"card":189},"8115606","Helpful","Community-built support software","title","Show HN: Helpful – Community-built support software","https:\u002F\u002Fhelpful.io","helpful.io","chrislloyd",1406828012,2014,34,10,903,2272,40,"shown","web_saas","customer support","web_app",[21,24,25,26],"shared inbox","support software","helpdesk","curious",-0.095,{"positive":30,"neutral":31,"mixed":32,"critical":33},1,6,0,2,9,{"idea":36,"pricing":37,"performance":38,"docs":39,"design":40},{"positive":32,"critical":32},{"positive":32,"critical":32},{"positive":32,"critical":30},{"positive":32,"critical":30},{"positive":30,"critical":32},[42,32,42,42,30,42,42,30,42,43],3,5,null,{"problem":46,"audience":54,"pricing":58,"motivation":44,"time_to_build":44,"stack":65,"openness":73,"stage":74,"team_size":73},{"value":47,"source":48,"evidence":49},"Handling customer support requests from a shared inbox","commenter",[50],{"id":51,"by":52,"text":53},"8116133","bitsweet","It is actually a shared inbox that a team can use to offer customer support for their product\u002Fbusiness. There is an embeddable \"contact us\" form but having your customers send…",{"value":55,"source":48,"evidence":56},"Teams offering customer support for their product or business",[57],{"id":51,"by":52,"text":53},{"value":59,"source":48,"evidence":60},"Plans limited by new conversations per month; Growing plan allows 1,000 per month",[61],{"id":62,"by":63,"text":64},"8116024","vanstee","The conversation limits are for new conversations received per month. So for the Growing plan you can receive up to 1,000 conversations per month. Oh and don't worry too much…",[66],{"value":67,"source":48,"evidence":68},"Pusher (websockets)",[69],{"id":70,"by":71,"text":72},"8120064","nacs","Seems to be broken after signing up and logging in. JS console shows websocket errors from your Pusher account being over quota: ``` Error: Invariant Violation:…","unknown","launched",{"praise":76,"objections":84,"requests":103,"questions":108,"alternatives":123},[77],{"value":78,"source":48,"evidence":79},"Simple and beautiful design",[80],{"id":81,"by":82,"text":83},"8116014","gozmike","This is beautiful in its simplicity. Kudos! As I mentioned on the thread on your medium post, we believe like you in the need for simplicity around support. Check out…",[85,89,96],{"value":86,"source":48,"evidence":87},"Site was broken after signup with websocket errors from Pusher quota",[88],{"id":70,"by":71,"text":72},{"value":90,"source":48,"evidence":91},"Essentially just a hosted contact form that sends emails",[92],{"id":93,"by":94,"text":95},"8116066","nobodysfool","So, essentially this is just a hosted 'contact us' form, which sends emails?",{"value":97,"source":48,"evidence":98},"Footer link to Assembly was broken",[99],{"id":100,"by":101,"text":102},"8116249","phleet","The link to \"Assembly\" in the page footer is broken.",[104],{"value":105,"source":48,"evidence":106},"Use plain XMLHTTP instead of websockets for reading inbox",[107],{"id":70,"by":71,"text":72},[109,116],{"value":110,"source":48,"evidence":111},"Is conversation pricing monthly or forever",[112],{"id":113,"by":114,"text":115},"8116000","veeti","Is the conversation pricing based on monthly conversations or \"forever\"?",{"value":117,"source":48,"evidence":118},"What sets it apart from other support tools",[119],{"id":120,"by":121,"text":122},"8116166","ivasilov","For people who are wondering what sets Helpful apart from all the other support tools out there, do note that this is built entirely on Assembly. This means, its ownership is…",[124,128],{"value":125,"source":48,"evidence":126},"Assembly",[127],{"id":120,"by":121,"text":122},{"value":129,"source":48,"evidence":130},"Supportkit",[131],{"id":81,"by":82,"text":83},{"comments":32,"answered":32,"key":133},[],{"commenters":34,"max_depth":33,"maker_replies":32,"first_comment_mins":135,"lifespan_hours":136},54,21,[138,140,144,146,148,150,151,152,155,158],[120,32,42,139,121,32],"project\u002Fneutral\u002Fidea",[141,32,32,142,143,32],"8118486","commenter\u002Fneutral\u002Fnone","nmjohn",[113,30,42,145,114,32],"project\u002Fneutral\u002Fpricing",[62,30,42,147,63,32],"maker\u002Fneutral\u002Fpricing",[70,33,30,149,71,32],"project\u002Fcritical\u002Fperformance",[93,42,42,139,94,32],[51,42,42,139,52,32],[100,153,30,154,101,32],4,"project\u002Fcritical\u002Fdocs",[156,153,42,157,63,32],"8116264","maker\u002Fneutral\u002Fdocs",[81,43,43,159,82,32],"maker\u002Fpositive\u002Fdesign",[],[162,167,171,175,179,183],{"id":163,"name":164,"points":165,"category":166},"8130413","carp",212,"dev_tools",{"id":168,"name":169,"points":170,"category":166},"8135967","Slate",192,{"id":172,"name":173,"points":174,"category":20},"8117100","The Deal Truck",132,{"id":176,"name":177,"points":174,"category":178},"8122911","Omive","consumer_social",{"id":180,"name":181,"points":182,"category":166},"8118233","Emacs Mini Manual",130,{"id":184,"name":185,"points":186,"category":178},"8129123","Workfrom",117,false,"v2",{"id":190,"name":5,"line":6,"ai":187,"cat":20,"year":13,"points":14,"comments":15,"rec":27,"s":191,"top":18,"kw":192,"maker":11,"domain":10,"tier":19,"attempts":32,"strip":193,"url":9,"mix":194,"praise":78,"objection":86,"sub":21},8115606,-0.09,[21,24,25,26],"3033133135",[30,31,32,33],1793990909492]