GainGeek
Web and SaaS
customer feedback chat widget
SHOW HN2010
24points
19comments
#68of 370 in 2010
Top 19%of 2010 by points
How HN took it
MixedNo clear lean
1 positive, 2 neutral or asking, 2 mixed, 3 critical, out of 8 comments about the project. Thread score -0.20.
Idea: 1 for, 2 againstDesign: 0 for, 1 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Useful idea for early-adopter users
From 1 comment
I think this would work well, provided the users you target are the early-adopter/evangelist-type people (like us on HN). However, use this on someone like my girlfriend or my…
JangoSteve on HN
Interesting direction for feedback and A/B testing
From 1 comment
Customer Dev talks about stating assumptions - you should definitely have the ability to quantify the results of the assumption validation process. I think if you combine this…
NEPatriot on HN
Objections
Pop-up chat may scare visitors away
From 3 comments
I like the idea, but I wonder how effective it would be and how many visitors would freak out and leave with a negative experience. A negative response is my immediate fear in…
rlpb on HNParaphrased from a non-technical user I talked to recently: "I can browse & evaluate services on the web more effectively and at leisure as there is no implicit pressure from a…
muxxa on HNI think this would work well, provided the users you target are the early-adopter/evangelist-type people (like us on HN). However, use this on someone like my girlfriend or my…
JangoSteve on HN
Looks like fake chat popups on spam sites
From 1 comment
Indeed, it appears similar to the fake facebook chat popups on porn and spam sites. I would have difficulty believing there was a real person behind it.
sjf on HN
Essentially a clone of Olark
From 1 comment
So, this is basically Olark (a YC company). We use Olark and are happy with them.
tptacek on HN
Requests
Help desk only interface without popups
From 1 comment
I was hoping this would be an alternative to Olark. They seem like a cool company but I have constant connection problems with them. I haven't used them long enough to figure out…
mbenjaminsmith on HN
Keep image mouseovers
From 1 comment
I like the idea, but I wonder how effective it would be and how many visitors would freak out and leave with a negative experience. A negative response is my immediate fear in…
rlpb on HN
Questions
How does the tool focus on customer development?
From 1 comment
Tell me more about how your tool focuses on customer development? I'm very interested.
tptacek on HN
What are the visitor effectiveness figures?
From 1 comment
I like the idea, but I wonder how effective it would be and how many visitors would freak out and leave with a negative experience. A negative response is my immediate fear in…
rlpb on HN
Alternatives named
Olark
From 2 comments
So, this is basically Olark (a YC company). We use Olark and are happy with them.
tptacek on HNI was hoping this would be an alternative to Olark. They seem like a cool company but I have constant connection problems with them. I haven't used them long enough to figure out…
mbenjaminsmith on HN