Full Help
Web and SaaS
help desk software
SHOW HN2019
How HN took it
12 positive, 8 neutral or asking, 2 mixed, 11 critical, out of 33 comments about the project. Thread score -0.03.
Execution: 2 for, 4 againstPricing: 4 for, 0 againstIdea: 1 for, 2 againstDocs: 1 for, 2 againstDesign: 1 for, 1 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Simple, single-price licensing without subscriptions
From 2 comments
Very nice launch. I probably will buy this in the next week or two to power a product I will be launching myself soon. The non-recurring pricing model makes it almost too cheap,…
zaroth on HNLove it! Like the fair pricing scheme and no monthly subscriptions. Keep it going and we might move from helpscout’s overpriced bloated tool.
5_minutes on HN
Attractive landing page and clean design
From 1 comment
Super super awesome launch! I love your landing page, and have been looking for something exactly like this for a product I am launching soon. I'll be in touch! Great stuff.
veb on HN
Objections
Missing analytics and reporting
From 2 comments
Very cool. We are current HelpScout customers -- my biggest complaint with HelpScout is our inability to properly gate our knowledge base behind our application's authentication…
repeek on HNI did a search in the docs for "report" and nothing showed up.
nvr219 on HN
Knowledge base cannot be gated behind app authentication
From 1 comment
Very cool. We are current HelpScout customers -- my biggest complaint with HelpScout is our inability to properly gate our knowledge base behind our application's authentication…
repeek on HN
Price may be too low for premium buyers
From 1 comment
Very nice launch. I probably will buy this in the next week or two to power a product I will be launching myself soon. The non-recurring pricing model makes it almost too cheap,…
zaroth on HN
Requests
Analytics and SLA response-time reporting
From 2 comments
Very cool. We are current HelpScout customers -- my biggest complaint with HelpScout is our inability to properly gate our knowledge base behind our application's authentication…
repeek on HNThank you! The software is focused on web-based businesses at the moment, mainly because it makes it simpler. However, I'm always open to suggestions. I'm not familiar with the…
fullhelp on HN
Offer a hosted SaaS version
From 1 comment
Looks very nice. I know you decided against selling this as a SaaS but please reconsider. That you are self-hostable is a selling point that will drive potential hosted customers…
scrollaway on HN
Demo account with dummy data
From 1 comment
Test driving it, like it a lot! Some initial feedback: * I sent a support request by email with two screenshots. The first screenshot did not show up in the web view (the cid:…
jstsch on HN
Theme template and language string editing
From 1 comment
Test driving it, like it a lot! Some initial feedback: * I sent a support request by email with two screenshots. The first screenshot did not show up in the web view (the cid:…
jstsch on HN
Questions
How to prevent copying and resale as SaaS
From 1 comment
Great product. Do you not worry about someone copying your code and selling it as a saas? I am selling premium Wordpress plugins and it’s incredible how many people try to…
usaphp on HN
Whether it scales to larger teams
From 1 comment
Thanks! :-D I think it will work on any team size, not 100% sure as it hasn't been tested in this context. I'm always open for suggestions, and will be happy to apply the…
fullhelp on HN
Alternatives named
Help Scout
From 2 comments
Very cool. We are current HelpScout customers -- my biggest complaint with HelpScout is our inability to properly gate our knowledge base behind our application's authentication…
repeek on HNLove it! Like the fair pricing scheme and no monthly subscriptions. Keep it going and we might move from helpscout’s overpriced bloated tool.
5_minutes on HN
Zammad
From 1 comment
My current employer is currently using a self-hosted instance of Zammad.org. Might be interesting to compare the two.
_1tan on HN
HESK
From 1 comment
I use HESK for this purpose.
zelon88 on HN
Zoho Desk
From 1 comment
Re-post as suggested by a moderator due to problem with account and post visibility. I'm Gerardo, a web developer based in Puerto Rico. Full Help is a self-hosted help desk and…
fullhelp on HN