PilarHQ
Web and SaaS
customer support
SHOW HN2011
14points
20comments
#642of 1,097 in 2011
Top 59%of 2011 by points
How HN took it
RoastedHalf or more of the comments are critical
2 positive, 2 neutral or asking, 0 mixed, 7 critical, out of 11 comments about the project. Thread score -0.43.
Docs: 0 for, 6 againstIdea: 2 for, 1 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Sounds handy and simple
From 2 comments
Ah, I see, thanks. That does sound handy!
StavrosK on HNSounds kind of cool!
ideaverse on HN
Objections
Posterous comparison is confusing and not descriptive
From 4 comments
I don't understand, what is the posterous of customer support?
roxstar on HNI think it is better to build your own brand name rather than relying on another one. An 'autoupdating FAQ system' is a better description/tagline than calling it Posterous for…
ramanujam on HNI don't understand what "Posterous for support" means. Posterous is a blog, how can I use that for support? Also, how does this autoupdate? There's nothing on the front page…
StavrosK on HNPosterous is really not too well known outside of tech circle. Even for people who know and use it, more will think of it as a blog rather than "email to blog". To understand…
gaiusparx on HN
Unclear what the product does from the front page
From 3 comments
agree with the above, it's unclear to me if i'm outsourcing support or if this is like an autoupdating FAQ page?
christopherslee on HNI don't understand what "Posterous for support" means. Posterous is a blog, how can I use that for support? Also, how does this autoupdate? There's nothing on the front page…
StavrosK on HNLots of people not understanding what this is. Perhaps you could put up a help page.
edmccaffrey on HN
Requests
Add a help page explaining the product
From 1 comment
Lots of people not understanding what this is. Perhaps you could put up a help page.
edmccaffrey on HN
Questions
Is it outsourcing support or an auto-updating FAQ?
From 1 comment
agree with the above, it's unclear to me if i'm outsourcing support or if this is like an autoupdating FAQ page?
christopherslee on HN
Alternatives named
Zendesk
From 1 comment
PilarHQ, is a product which I've been secretly building for my other projects. I wanted a "light-weight" customer support tool for startups and projects which I hack on. Zendesk…
hajrice on HN