Papercups
Web and SaaS
customer support chat
SHOW HN2021
148points
34comments
#333of 2,533 in 2021
Top 14%of 2021 by points
How HN took it
LovedMost comments that take a side are positive
6 positive, 12 neutral or asking, 0 mixed, 1 critical, out of 19 comments about the project. Thread score +0.24.
Design: 2 for, 1 againstIdea: 1 for, 0 againstExecution: 1 for, 0 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Simple to use and set up
From 2 comments
Switched to Papercups from Drift a few months ago. Really like how dead-simple it is and the fact that we can reply and resolve customer threads right in Slack.
cowllin on HNFor what it's worth, I've been using Papercups for my projects for a few months and it's been super easy. Love it.
daveed on HN
Slack integration lets teams reply and resolve threads
From 2 comments
Switched to Papercups from Drift a few months ago. Really like how dead-simple it is and the fact that we can reply and resolve customer threads right in Slack.
cowllin on HNWe're pretty similar to Chatwoot in some ways - Kam described some differences here: https://news.ycombinator.com/item?id=26503697 To reiterate some of the differences, or why…
areichert on HN
Objections
Missing Discord support
From 1 comment
Any plans for Discord support? We might be odd in that we've switched away from Slack to Discord.
rexreed on HN
Landing page lacked screenshots
From 1 comment
Why don’t you show screenshots of your demo in the landing page instead of those meaningless illustrations?
trungdq88 on HN
Requests
Discord support
From 1 comment
Any plans for Discord support? We might be odd in that we've switched away from Slack to Discord.
rexreed on HN
Matrix connectivity
From 1 comment
Why not matrix connectivity?
anthony_barker on HN
Questions
Is data encrypted and where is it hosted
From 1 comment
questions I had when looking at home and features page.. Is it encrypted? in transit? data at rest? I see 'enterprise option' for self clouding - guessing this means data is sent…
stevenicr on HN
Why Elixir was chosen
From 1 comment
I’m curious about why did they chose elixir to build papercups
AbuAssar on HN
Alternatives named
Chatwoot
From 2 comments
been using chatwoot, which is opensource too. is this better?
throwinawaysoon on HNFunny thing is, Chatwoot did their HN launch just 2 days ago [1], so I’m curious to see a head-to-head comparison between Papercups and Chatwoot, two nice-looking chat products…
ayewo on HN
Chatlio
From 1 comment
Yes. https://chatlio.com/ Creates a short-lived channel per chat. It works well in terms of sharing responsibilities with a team and allowing people to jump in easily. I did feel…
Griffinsauce on HN
Drift
From 1 comment
Switched to Papercups from Drift a few months ago. Really like how dead-simple it is and the fact that we can reply and resolve customer threads right in Slack.
cowllin on HN