WebEngage
Web and SaaS
customer feedback widget
SHOW HN2011
22points
18comments
#466of 1,097 in 2011
Top 43%of 2011 by points
How HN took it
MixedNo clear lean
4 positive, 7 neutral or asking, 2 mixed, 2 critical, out of 15 comments about the project. Thread score +0.14.
Design: 1 for, 1 againstExecution: 1 for, 0 againstDocs: 0 for, 1 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Screenshot feedback feature is useful
From 2 comments
I've been using WebEngage on my site and it has helped me many a times when people encounter some problems on the site and they send me feedback along with the screenshot. The…
nischalshetty on HNLiked your "try a demo". Super cool screenshot feature in the feedback tab. Can I customize the colors ?
gecco on HN
Product is cool and worth trying
From 2 comments
Very cool product. I might sign up.
trusko on HNLiked your "try a demo". Super cool screenshot feature in the feedback tab. Can I customize the colors ?
gecco on HN
Objections
Homepage text is overwhelming and poorly organized
From 3 comments
If I may: Please remove all screenshots of your product from your homepage (or at least try and crop the images so that they focus on one particular thing you know people are…
rudasn on HNFollowup to what rudasn said... Part of the reason that the text seems so overwhelming is because it isn't well organized. To improve it visually, consider: 1. Increasing the…
joshuacc on HNNeat service! A few comments: * Put the value prop and the subtext closer to indicate they are related? And set the subtext font size to more readable. * Maybe "Choose a plan" is…
durga on HN
Typo on how-it-works page
From 1 comment
i before e except after c "Start recieving feedback. " on the how it works page!
molsongolden on HN
Requests
Customize feedback tab colours and text
From 2 comments
Glad you liked it. Yes you can. Moving forward, we'll also let you change the text "feedback" in that tab.
avlesh-singh on HNLiked your "try a demo". Super cool screenshot feature in the feedback tab. Can I customize the colors ?
gecco on HN
Annotation on screenshots
From 1 comment
We plan to enable a few annotation abilities on the screenshot. Would request you to give us a try once you are ready.
avlesh-singh on HN
Questions
How the screenshot feature works, whether it is live HTML/CSS
From 1 comment
If I may: Please remove all screenshots of your product from your homepage (or at least try and crop the images so that they focus on one particular thing you know people are…
rudasn on HN
Alternatives named
Google+ screenshot selection during beta
From 1 comment
Well.. I'm in the process of building my first "for real" web app. If all goes well, I should be releasing a beta in a month or two. That's when I will need it. IIRC, Google+ had…
rudasn on HN