Shimmer
Consumer and social
adhd coaching service
SHOW HN2023
How HN took it
12 positive, 21 neutral or asking, 3 mixed, 44 critical, out of 80 comments about the project. Thread score -0.38.
Idea: 2 for, 12 againstDesign: 3 for, 9 againstDocs: 1 for, 7 againstPricing: 1 for, 6 againstPerformance: 0 for, 3 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Makers responsive to feedback and quick to change wording
From 2 comments
Appreciate the feedback! I'm the author here (Christal)...unfortunately I definitely have ADHD! Many of our members and team need the emojis for the visual relation but I…
christalwang on HNI laughed out loud at the end. That's a good idea. https://www.understood.org/ actually has a good example of this (reduce-motion mode) We'll look into this for sure—I'd love a…
christalwang on HN
Objections
Wording implied medical or clinical services; makers changed language
From 3 comments
Shimmer is NOT clinical and we do NOT provide licensed medical services. We are most definitely not trying to substitute a real doctor. Full stop. We hope that is clear in all of…
christalwang on HNWe've just changed our language with the support of our care team and the folks in this thread! Super open to more suggestions if it can better represent what we're doing (ADHD…
christalwang on HNWe weren't advertising anything that isn't true. We do have qualified mental health professionals on our coaching team (many of them are), but we changed the language so it…
christalwang on HN
Pricing is too expensive for many people with ADHD
From 1 comment
No rigorous outcome data; only self-reported symptom reduction
From 1 comment
Hi yes, I am still here. (1) We currently only have self reported symptom reduction (83% state symptom reduction within 6 weeks) that we've been using as a proxy so far, but we…
christalwang on HN
Auto-cancel of inactive subscriptions is manual and unclear
From 1 comment
Thanks for having us in the "assume good faith" category—we are committed to staying there! And I appreciate your sentiment. We have already made changes to the website,…
christalwang on HN
Requests
Clearer that coaches are not licensed clinicians
From 2 comments
> Shimmer is NOT clinical and we do NOT provide licensed medical services In which case I personally find the phrase "All of our Shimmer ADHD Coaches are licensed or certified…
ranting-moth on HNThis was an excerpt of a longer message; we did not claim all our coaches are licensed or certified mental health professionals. Original wording: All of our Shimmer ADHD Coaches…
christalwang on HN
Searchable content and clearer pricing on homepage
From 2 comments
Obvious and transparent pricing is a requirement for services I sign up for, and the fastest check for services that align with that requirement is cmd+F. As a consumer I'm…
alex_lav on HNOh, this is a good idea re: "pricing"; right now it's on the homepage under the section "Flexible plans built for every brain". Thank you for this—will be adding today. Hm, I'm…
christalwang on HN
Questions
What credentials do coaches hold
From 2 comments
"All of our Shimmer ADHD Coaches are licensed or certified mental health professionals or have extensive experience with ADHD & undergo our Shimmer Coach Training program…
alfanick on HNplease elaborate on which licenses and certifications they have. Can I confirm those credentials, how will I know if they are industry recognized and respected instead of your…
bitwrangler on HN
Is there evidence the service works
From 2 comments
Hi yes, I am still here. (1) We currently only have self reported symptom reduction (83% state symptom reduction within 6 weeks) that we've been using as a proxy so far, but we…
christalwang on HNSo you only have one claim (83% state symptom reduction within 6 weeks, whatever that means) at this point and that claim seems very weakly supported as it is not rigorous and no…
ayakang31415 on HN
Alternatives named
Other ADHD coaching services and individual coaches
From 1 comment
Definitely, and we hear you. We're excited for our upcoming pilot with more rigorous study. Also, as mentioned in a different thread, we're definitely not a medical service nor…
christalwang on HN
Therapy and psychiatry used alongside coaching
From 1 comment
It really depends on the person. It's the case for some folks but definitely not all (not myself) and in that case, it's important to address the root cause. Our team actually…
christalwang on HN