Jam
Dev tools
bug reporting
SHOW HN2024
886points
233comments
#12of 3,515 in 2024
Top 1%of 2024 by points
How HN took it
CuriousMostly questions and neutral comments
20 positive, 61 neutral or asking, 9 mixed, 29 critical, out of 119 comments about the project. Thread score -0.06.
Idea: 8 for, 4 againstPrivacy: 2 for, 7 againstExecution: 2 for, 4 againstPricing: 1 for, 5 againstDesign: 0 for, 4 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Useful structured bug format and extension data.
From 1 comment
Nice work, looks like you've got some big names using it too, congrats. I have some feedback on your homepage & messaging. Initially scrolling the home page I thought it was a…
gkiely on HN
Polished and more usable than similar older tools.
From 1 comment
I built a similar tool in 2016 called Bugcam that does exactly this. It was also a chrome extension with the ability to tie console logs and network traffic to screenrecordings.…
mattnguyen on HN
Objections
No Firefox or Safari support.
From 2 comments
I got really excited before I saw there was no firefox support. Thats a deal breaker for my team :( I really like this idea and if Firefox support was added I would purchase it…
alt227 on HNYeah! Right now Jam works on Chrome, Brave, Edge, Arc and Opera. We need to build a Safari and Firefox version. It’s a must do!
thedg on HN
Privacy concern about recording network requests and data stored in the US.
From 3 comments
Had a quick look. Seems like an interesting tool. I know there are many companies in Europe that, for regulations and compliance reasons, cannot have their data leave Europe. As…
JacobCarlborg on HN"network tab" isn't it a security concern to record API calls? Also how future proof it is with Google changing Chrome addons permissions / API etc...?
Thaxll on HNLooks very useful for developers but I am not a fan of being on a website that has a keylogger installed onto it. I know this is not the first tool to do this, but the thought of…
dbarbarito on HN
SSO locked behind paid plan.
From 1 comment
I love the look of this tool and will be recommending our QA team take a look. However, I would like to encourage you to make SSO free and available to everyone. Better security…
Corrado on HN
Requests
Firefox and Safari extension support.
From 2 comments
I got really excited before I saw there was no firefox support. Thats a deal breaker for my team :( I really like this idea and if Firefox support was added I would purchase it…
alt227 on HNThank you so much!! And so kind of you to say, you just made my day. Firefox version - totally agree. We have to do it. I promise we will :)
thedg on HN
Configurable header and token scrubbing.
From 2 comments
Some thoughts: - Make the scrubbed headers configurable (if it isn't already). For example, our token header is called `X-Session-Token` and is passed on every request. Would…
sandstrom on HNKind of funny, I was just looking at adding similar functionality to an internal Chrome plugin I built because we struggle to get enough useful info in bug reports (being able to…
suresk on HN
Self-hosting option.
From 1 comment
A little under 10 years ago I used a product that was designed for improving the website by providing heat maps, but also let you drill down to individual sessions. You could see…
skaterkid on HN
Customer bug reporting without installing an extension.
From 1 comment
Also ex-Cloudflare, have been following Jam for awhile, great product! Something I would love is a way for customers to use this without having to install a Chrome extension. It…
babelfish on HN
Questions
How is data privacy handled and where is it stored?
From 2 comments
"network tab" isn't it a security concern to record API calls? Also how future proof it is with Google changing Chrome addons permissions / API etc...?
Thaxll on HNHad a quick look. Seems like an interesting tool. I know there are many companies in Europe that, for regulations and compliance reasons, cannot have their data leave Europe. As…
JacobCarlborg on HN
What is the business plan and pricing sustainability?
From 1 comment
Does anyone have any stats on how successful these small niche tool shops are from the business perspective? On the one hand $8/mo is pretty negligible. But on the other people…
ein0p on HN
Alternatives named
Hotjar
From 1 comment
Too cheap. It seems extremely inexpensive. Even though it's not a direct comparison, look at https://www.hotjar.com/pricing/ (and switch to the "pay by month" pricing view)
tiffanyh on HN
Replay.io
From 1 comment
Looks similar to replay.io
sergeyski on HN
Bugcam
From 1 comment
I built a similar tool in 2016 called Bugcam that does exactly this. It was also a chrome extension with the ability to tie console logs and network traffic to screenrecordings.…
mattnguyen on HN
Sentry and Bugsnag
From 1 comment
The thing I love the most about Sentry/Bugsnag/Honeycomb/etc is that it is essentially automated observability. That is, I don't need to do a huge amount of integration to have,…
mark242 on HN