Gaglers
Web and SaaS
live chat for marketplaces
SHOW HN2012
How HN took it
3 positive, 16 neutral or asking, 0 mixed, 4 critical, out of 23 comments about the project. Thread score -0.12.
Design: 0 for, 4 againstIdea: 2 for, 0 againstExecution: 1 for, 0 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Useful for buyers with pre-purchase questions on e-commerce sites
From 1 comment
This is a wide open space, and I think a tool like this definitely adds a lot of value to engagement on e-commerce sites. Everytime I've bought an item on eBay, I've had…
nirajr on HN
Objections
Design copies Olark's look and feel
From 2 comments
Very similar color scheme, layout, and design in general. Big no-no for me, but I applaud the effort.
prezjordan on HNCheers for the MVP, but jeers for the copying of Olark's branding. I used to work for a business chat company and I bet moderation will be your biggest challenge. When you put an…
nostromo on HN
Logo image quality is poor
From 2 comments
Why is the logo of such poor quality?
tymekpavel on HNIt's not so much the design. Rather, the image quality is very low, like it's a fully compressed JPG? Just save it as a GIF or PNG.
tymekpavel on HN
Moderation of open chat could be hard
From 1 comment
Cheers for the MVP, but jeers for the copying of Olark's branding. I used to work for a business chat company and I bet moderation will be your biggest challenge. When you put an…
nostromo on HN
Embedding in marketplace listings may not be allowed
From 2 comments
How would you embed this in a marketplace listing? Pretty sure that'd be a no-no on eBay.
minouye on HNeBay will have to deploy this for their marketplace.
ad93611 on HN
Requests
Buyer-side support for IM clients
From 1 comment
Olark and other live chat systems work well when you want to provide all of your own customer support... you're basically in the middle of the transaction. This doesn't scale too…
aacook on HN
Questions
How does it differ from Olark?
From 2 comments
How is this different from Olark?
suren on HNSo it's different in that Olark can't be used by two sides of a marketplace without using a chat application like Adium and having accounts?
nedwin on HN
How does it compare with Zendesk?
From 1 comment
How does this compare/contrast with ZenDesk?
hessenwolf on HN
Is there an open source alternative?
From 1 comment
Does it exist something open source like this?
joyinsky on HN
Alternatives named
Olark
From 2 comments
How is this different from Olark?
suren on HNOlark cannot be used by sellers at Ebay or at Etsy for instance. Gagler is for people who sell at other websites like marketplaces and platforms.
ad93611 on HN
Zendesk
From 1 comment
How does this compare/contrast with ZenDesk?
hessenwolf on HN
SnapEngage
From 1 comment
Olark and other live chat systems work well when you want to provide all of your own customer support... you're basically in the middle of the transaction. This doesn't scale too…
aacook on HN