Firefly
Web and SaaS
customer support software
SHOW HN2012
How HN took it
2 positive, 8 neutral or asking, 2 mixed, 7 critical, out of 19 comments about the project. Thread score -0.30.
Docs: 0 for, 3 againstIdea: 1 for, 1 againstExecution: 0 for, 2 againstDesign: 1 for, 1 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Business-focused, self-serve approach to an overlooked market
From 1 comment
Firefly fits in perfectly with the North Inc. (and Dan's) mentality, I love it: --1. Address an outdated market: customer support for enterprises. Business doesn't need to be…
deepkut on HN
Download-free, runs in browser
From 1 comment
Hey guys, I'm Dan Shipper one of the co-founders of Firefly. Just to answer a few likely questions: 1. It's download free because it runs completely in the browser with…
dshipper on HN
Objections
Called screensharing but only shares the browser page
From 3 comments
I think this is pretty cool but you're sharing a Web page rather than "screen sharing", right? That is, it's good for webapps but not for Excel, etc? It'd be cool if HTML5 got an…
petercooper on HNDon't you feel that "Screen-Sharing" is a bit of a stretch? I don't see where I can share anything other than the current browser window's content. This would be confusing for…
johnnymonster on HNWhen I see headlines and webpages like this, I am instantly turned off. I know I'm in a minority spot, but there are conflicting claims. Screen-sharing and plugin-free are not…
drivebyacct2 on HN
Demo video is slow and hard to follow
From 1 comment
Sorry, but the demo video is almost unwatchable. Very slow paced, and when screenshots are show, they are quickly faded back out to a blue screen with some text. The narration is…
kcbanner on HN
Support calls may not need screensharing; written instructions preferred
From 1 comment
If there is a market for this, great. But even though I do user support on a daily basis, I don't see myself using this anytime soon. I rather create screen casts or take screen…
NameNickHN on HN
Requests
Clearer copy about browser-only sharing
From 2 comments
Don't you feel that "Screen-Sharing" is a bit of a stretch? I don't see where I can share anything other than the current browser window's content. This would be confusing for…
johnnymonster on HNWe just changed the headline from "screen sharing" to "browser-sharing". Hopefully that will clear up the confusion.
meltzerj on HN
IP blocking to prevent call abuse
From 1 comment
I hope you've thought about security. There should be a simple point-and-click way for agents to block call requests from a single end-user IP address or a range of IP addresses.…
csense on HN
Hourly connectivity pricing
From 1 comment
Amazing product idea! You should also be able to buy connectivity by the hour. To me, this makes more sense than the bulk pack. I do like the idea of having a pricing option to…
csense on HN
Session recording for reuse
From 1 comment
That's a great point, we're thinking about allowing you to record sessions down the line and re-use them. For many companies screensharing is an integral part of the support…
dshipper on HN
Questions
Is video chat planned?
From 1 comment
If I remember correctly, one of the AngelHack winners did shared browsing paired with video chat. http://sharebrowse.com/ Is video something you want to integrate or would you…
sumukh1 on HN
Why requirejs and load times?
From 1 comment
Interesting service. Couple of small issues: #1. http://usefirefly.com/learn-more (Our script tag will add a support button to the right side of every page it is installed on.) ……
latchkey on HN
Alternatives named
GoInstant
From 1 comment
Hey guys, I'm Dan Shipper one of the co-founders of Firefly. Just to answer a few likely questions: 1. It's download free because it runs completely in the browser with…
dshipper on HN
ShareBrowse
From 1 comment
If I remember correctly, one of the AngelHack winners did shared browsing paired with video chat. http://sharebrowse.com/ Is video something you want to integrate or would you…
sumukh1 on HN