Accordive
Web and SaaS
customer relationship management
SHOW HN2013
How HN took it
1 positive, 10 neutral or asking, 2 mixed, 2 critical, out of 15 comments about the project. Thread score -0.12.
Privacy: 0 for, 2 againstPricing: 1 for, 0 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Clean, well-designed interface
From 2 comments
1) I really loved the design. Its really clean and "heavenly". 2)Are you really gonna take money from people helping you in private beta ? I mean its good to give 50% off but…
ateevchopra on HNThis looks pretty well-designed! Although I will add that you can achieve similar functionality if you code a Raplet[1] for Rapportive. (and it's free) [1]…
michaelmior on HN
Good idea for customer context
From 1 comment
This is not constructive comment, but this is a great idea! What languages/frameworks do you provide libraries for?
nchuhoai on HN
Objections
Gmail is rarely used by customer service orgs; needs Zendesk and similar integrations
From 1 comment
You need to do Zendesk, Desk, etc.. That's where this type of integration is really useful. Very few customer service orgs use gmail directly to assist customers.
russj on HN
Concerns about customer data being exposed to Google
From 2 comments
Can I pay you to never put my data into Google/Gmail, if I'm the customer of your customer?
jlgaddis on HNWhat's wrong with telling the guy you bought something from what you paid and when?
antoinec on HN
Paid private beta is questionable when early users give feedback
From 1 comment
1) I really loved the design. Its really clean and "heavenly". 2)Are you really gonna take money from people helping you in private beta ? I mean its good to give 50% off but…
ateevchopra on HN
Requests
Integrations with Salesforce, Zendesk, Desk.com, or Helpscout
From 2 comments
We had a lot of users emailing about the beta price so we decided to adjust the pricing to $5 for unlimited beta access. Would any of you prefer an integration with Sales Force,…
scalhoun2005 on HNYou need to do Zendesk, Desk, etc.. That's where this type of integration is really useful. Very few customer service orgs use gmail directly to assist customers.
russj on HN
Ruby, Python, PHP and plugin support
From 1 comment
Thanks! We only support javascript at the moment. Most of the data gets updated with the user on your site, so this was the logical first client since any backend would work with…
scalhoun2005 on HN
Questions
Is it a light CRM built for Gmail?
From 1 comment
In reading this I am not sure if it is specific to web services or could be used for any business with customer service needs. Is it basically a light CRM that is built to work…
gregpilling on HN
Does customer data get stored in Google?
From 2 comments
Can I pay you to never put my data into Google/Gmail, if I'm the customer of your customer?
jlgaddis on HNIt is never IN Google/Gmail. It is loaded via a chrome extension and injected in after Gmail loads.
scalhoun2005 on HN
Alternatives named
Rapportive Raplets
From 1 comment
This looks pretty well-designed! Although I will add that you can achieve similar functionality if you code a Raplet[1] for Rapportive. (and it's free) [1]…
michaelmior on HN
Gmail filters and searches
From 1 comment
Hey, I am the creator of Accordive. Thanks for the feedback! I have looked at the Raplets a bit but I wanted to make something that was a little easier to setup and would allow…
scalhoun2005 on HN
Zapier's paid beta approach
From 1 comment
Zapier (YC S12) did something similar to determine demand for their initial product. I heard Bryan Helmig (co-founder) give a great talk on the subject, and it seemed to work…
rzendacott on HN