Deskulu
Web and SaaS
helpdesk ticketing system
SHOW HN2016
137points
27comments
#256of 2,264 in 2016
Top 12%of 2016 by points
How HN took it
MixedNo clear lean
4 positive, 4 neutral or asking, 1 mixed, 2 critical, out of 11 comments about the project. Thread score +0.19.
Design: 0 for, 2 againstPricing: 1 for, 0 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Fast to build and a good free alternative to per-agent priced helpdesks
From 2 comments
Great work! With such high per-agent pricing tiers on mainstream platforms such as osTicket and ZenDesk, this looks like a great alternative for startups and small teams :)
sarreph on HNOur current ticket tracker is Project Issue (the same one used by Drupal.org, sort of, though they seem to still be running a custom version). I dislike it a lot, and it was a…
SwellJoe on HN
Objections
Built on Drupal 7, which some commenters dislike
From 2 comments
You lost me at: "Deskulu is an opensource helpdesk and ticketing system based on Drupal 7..."
xxdesmus on HNOur current ticket tracker is Project Issue (the same one used by Drupal.org, sort of, though they seem to still be running a custom version). I dislike it a lot, and it was a…
SwellJoe on HN
Depends on Mandrill for email, which has had recent problems
From 2 comments
"Need a Mandrill account" You may want to rethink this one as Mandrill screwed their customers big time recently. So I hope there is a way to add other services like sendgrid,…
codegeek on HNI second this, I recently switched my apps off of Mandrill because of their changes. I assume the authors didn't want to deal with the different "incoming webhooks" from…
mfkp on HN
Requests
Support for other email services such as SendGrid or Mailgun
From 3 comments
"Need a Mandrill account" You may want to rethink this one as Mandrill screwed their customers big time recently. So I hope there is a way to add other services like sendgrid,…
codegeek on HNI second this, I recently switched my apps off of Mandrill because of their changes. I assume the authors didn't want to deal with the different "incoming webhooks" from…
mfkp on HNAny reason this shouldn't have straight up SMTP support built in? Was looking at an internal use for this right up until I noticed that requirement.
ocdtrekkie on HN
Built-in SMTP support
From 1 comment
Any reason this shouldn't have straight up SMTP support built in? Was looking at an internal use for this right up until I noticed that requirement.
ocdtrekkie on HN
Migration path from Project Issue
From 1 comment
Our current ticket tracker is Project Issue (the same one used by Drupal.org, sort of, though they seem to still be running a custom version). I dislike it a lot, and it was a…
SwellJoe on HN
Questions
Is the forum feature the standard Drupal forum module?
From 1 comment
Our current ticket tracker is Project Issue (the same one used by Drupal.org, sort of, though they seem to still be running a custom version). I dislike it a lot, and it was a…
SwellJoe on HN
Alternatives named
Freshdesk
From 2 comments
Nice work and thanks for sharing! And don't care about the PHP haters here. For those who wants to go with hosted anyway, I'd recommend looking into Freshdesk instead of Zendesk.…
reitanqild on HNWe use Freshdesk's "FreshService" ticket system at my workplace and the way it handles replies in one ticket from non-agents is absolute garbage. You make a ticket by email, it…
darkvertex on HN
Zendesk
From 2 comments
Nice work and thanks for sharing! And don't care about the PHP haters here. For those who wants to go with hosted anyway, I'd recommend looking into Freshdesk instead of Zendesk.…
reitanqild on HNGreat work! With such high per-agent pricing tiers on mainstream platforms such as osTicket and ZenDesk, this looks like a great alternative for startups and small teams :)
sarreph on HN
osTicket
From 1 comment
Great work! With such high per-agent pricing tiers on mainstream platforms such as osTicket and ZenDesk, this looks like a great alternative for startups and small teams :)
sarreph on HN
UserVoice
From 1 comment
I recently evaluated this space for my startup's needs. We ended up going with Uservoice because it seemed to be more "product focused". As we grow we can opt-in to the different…
debaserab2 on HN
Project Issue
From 1 comment
Our current ticket tracker is Project Issue (the same one used by Drupal.org, sort of, though they seem to still be running a custom version). I dislike it a lot, and it was a…
SwellJoe on HN